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FAQ

If you have questions, you will have our answers

To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to get your next experience unforgettable at any of our properties please contact us. We will always be happy to help you. 

No, we are a hotel that operates under the European Plan. Food and drinks are paid directly at our consumption centers.

Parking is available for MXN 130 per night, per car. Trucks and Sprinter type vans are not accepted.

Start of check-in: 15:00. There is a charge for checking in before the established time (subject to availability).
Check-out is at noon. Late check-out is possible for a fee (amount may vary and is subject to availability).
No, all services (including the payment of the stay) are made in national currency, that is, Mexican pesos.
We have 3 restaurants and 4 bars.
Our buffet breakfast has a cost of 400 MXN per person for adults and children from 4 to 12 years old pay 200 MXN.
We have 2 pools available for our guests.
Yes, the little ones between 4 and 12 years old will have a great time at the Fiesta Kids Club, with dynamic activities, crafts, video games and a lunch included. All under the care of our experienced staff. Office hours are from 9:00 a.m. to 5:00 p.m. to 5:00 p.m.
Yes, service and emotional support dogs are welcome. Paying an extra fee per night, per room, you must reserve a Dog Friendly room category and consult terms and conditions.
Yes, our gym has everything you need to continue with your daily routine and there is no extra charge. It is open from 6:00 a.m. to 10:00 p.m.
Spa facilities open daily from 8 a.m. to 5 p.m. to 8 p.m.
We adapt our facilities to offer you ideal spaces where you can hold business breakfasts, lunches and dinners in our restaurants.
We have everything you need for a perfect wedding: dream spaces, detailed organization and specialized attention at all times.
We do not have transportation service.

Fiesta Rewards

Fiesta Rewards is an experience that goes beyond each trip, it is discovering more and having better possibilities, living unique experiences and enjoying benefits designed to recognize you at all times.

Give your travels a different meaning and be part of the only frequent flyer program that knows and recognizes you.