What our guests say

1. I stayed at Fiesta during my first trip to Cancun. The staff was friendly and attentive and the rooms were massive and clean. The resort had a very positive and upbeat vibe to it. After my flight and long drive to the hotel from the airport, it was such a great feeling to sit at the hotel’s restaurant right along side the water while drinking a Corona.

   kyles007 2020-01

2. This was our second time here, and we will probably return, even though, for the second year in a row, the check-in was a nightmare. I have never been so conflicted about an establishment. Instead of the usual litany of likes and dislikes, I refer you to other reviews found herein, that I generally believe are accurate. What I wish to do is give you three areas of the checkin experience that I will focus on, in hopes that you will not experience the same issues as I did: 1. I am a Gold Amex holder since 1977. This hotel either does not know how to process an Amex card, or this is by design to disuade one from using it. Suffice to say my Amex did not work after repeated attempts. Their sole solution was to have me go the bank the next morning and withdraw cash. I even phoned American Express who told me my card was fine, even spoke to the front desk clerk who still insisted there was nothing they could do. 2. I checkin to an average of 20 hotels a year, on business and pleasure. The way it works is that the run the card for authorization, so that I may charge meals, bar tabe and incidentals to the room. Second year in a row that, the first time I went to charge something, I was denied as I had not setup authorization. I had specifically mentioned this concern on checkin. By the way, my wife, who was with me, speaks fluent Spanish and acted as translator, so there was no language issue. 3. Finally, they will attempt to give you the worst room in the hotel. Make sure you see the room before you drag your luggage there. I had to go through three rooms. What amazes me is that they are so doubtful of my efficacy. When they gave me a room key to the second shot, the key didn't work. When I came back to the front desk, they went with me to show me how to use the key, like I didn't know. Presto, it didn't work. They had to call maintenance. Once we were settled and had resolved the three issues above, for the second year in a row, the rest of our stay was delightful.

   Geoffrey L 2020-02

3. Back in September 2019 I travel with my family to this hotel, my wife, my 3 year old daughter and my 3 month old son, we were having a good time until the night before we would depart, my wife noticed around midnight that our bed and pillows were infested with bed bugs, for the three days that we spent there we had been bitten by the nasty insect including my baby. I was so pissed but unfortunately we had our flight very early the next morning and could not talk to anyone from the hotel management. The personnel that responded to the issue changed our rooms immediately, but unfortunately it was too late, as soon as I arrived home I sent an email to the FAVC person that was our contact during our stay and could never get a response back. These hotels use to be very good but now the quality has gone down. Do not know what they did to correct the issue, if in fact they did anything as they never got back to me. Extremely bad experience I had never had before in any hotel. I will never go back.

   lumen1973 2019-10

4. Wow, what a wonderful place. Right on the beach. The resort is keep spotless by all the hard working staff. Special thanks to Edewel and Matais. Always stopped to have a chat with a smile. So knowledgeable about the area and that made my walks very enjoyable and long!! The apartment was fantastic - fully equipped. The bed and pillows ensured a good night sleep. Spotless white towels. Televisions that can be converted to English on some channels. Had two balconies with chairs and table. Edy made sure it was kept tidy. Left us water and toiletries. Laundry room on every floor with washer and dryer that can be used by guests for free. The gym was great too. Fluffy huge white beach towels are provided. The life guards were great. Food can be ordered on the beach. All the things we had was very tasty and good size portions. Special thanks to Rafeala. Very sad to be going home today. Will definitely be coming back. Must also mention hand gels were available at all the desks. Very important with the Coronavirus at present.

   Pallavi60 2020-03

5. Our family of 6 spent a week at Fiesta Americana Villas Cancun and loved every minute! We had a 2BR-2BA suite with nice living space. The outdoor patio was huge! We enjoyed morning coffee overlooking the beautiful water every morning, very relaxing. Staff was superb from check in to check out. Edwel provided useful information upon arrival and even visited us poolside to see how everything was going. Ana, the housekeeper, was the best! She was honest (our daughters accidentally left their room safe open one day and a cell phone out, nothing was stolen) and always willing to accommodate us. Our daughters loved seeing the bed art every day, after Ana had cleaned our unit. Kids Club staff was very interactive and friendly. The spa was amazing, locker rooms are a little small but the massages were wonderful. The fitness center was clean, spacious and offered a nice selection of resistance and aerobic activities, along with yoga mats, one wheels and BOSU board. Laura, reservations manager, ensured we had a great stay and wished us well upon check out. Thank you FA, we will be back!!

   479lynaet 2020-03