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If you have questions, we have answers

To facilitate our communication, we list some of the most frequently asked questions about our hotels and resorts. If you have any additional questions to get your next experience unforgettable at any of our properties please contact us. We will always be happy to help you. 

No, we are a hotel that operates under the European Plan. Food and drinks are paid directly at our consumption centers. 

For more information and prices of the transportation service, we suggest you contact us at least 24 hours before your arrival at the following email: 

Parking and valet parking are free at this property and reservations are not required.
Check in is at 3:00 p.m. and check out at 12:00 p.m.
No, all services (including the payment of the stay) are made in national currency, that is, Mexican pesos.
We have 3 restaurants and 2 bars.

Our buffet breakfast has a cost of 549 MXN per adult.

Yes, the property has an outdoor pool. The service hours are from 8:00 to 20:00 hrs.

Balinese beds have a cost of 1,450.00 MXN, reimbursing 650 MXN in food and beverage consumption. The reservation can be made with our Pool Concierge.

Yes, children ages 4 to 12 have their own space at the Fiesta Kids Club, where they play games and do crafts while savoring delicious snacks and refreshing drinks. In the afternoon they can entertain themselves with video games, movies or board games. Hours: 10:00 a.m. to 4:00 p.m.
Yes, service and emotional support dogs are welcome. Paying an extra fee per night, per room, you must reserve a Dog Friendly room category and consult terms and conditions.
Yes, our gym is open from 7:00 am. until 10:00 p.m. and it has no cost.

The Spa facilities are open daily from 9 a.m. a 9 p.m.