What our guests say

1. A group of 12 of us recently stayed at the Fiesta the 2nd week of February. The food was great and we had a wonderful time. There are a couple things I need to share that were incredibly disappointing. 1. When you book a room that says double or king, don’t assume you will get either. 2. The more important issue others must know. A tablet was stolen out of our room during our stay. Shortly after we left the hotel we realized it was gone and immediately called the staff and asked our friends to check with them. My friends, through their discussion came to the conclusion the hotel was lying to them and would not let them check the room we had just left. The hotel was unapologetic and accusatory in all communications regarding the stolen tablet. We tracked the location to the area from the airport and after we returned home someone downloaded and charged an app to the account. At that time we canceled the service and could no longer track the device. The hotel quit communicating with us, has not apologized and has not offered any type of resolution to the fact that someone on their staff took an expensive electronic from our room. So very disappointing.

   Melissa S 2020-02

2. Aside from the weird configuration of our bathroom and lack of places to hang wet clothes and dive gear our stay was very nice. A few cranky waiters but overall very friendly and accommodating staff. Breakfast-if you need to get going early in the morning-does not start until 7ish.

   Sara L 2020-02

3. Great service, wonderful friendly staff. Restaurants are nice, and it wasn’t difficult to get a table at anytime. The beach area had lots of space and we didn’t have a hard time finding chairs. Snorkeling was awesome and right in front of the resort. Our room was nice but didn’t have much of a view.

   briandS485QJ 2020-02

4. My wife and I are just finishing a week at thr Fiesta Americana in Cozumel - heading back to colder weather at home. We had a great week here - sun time, rented a jeep and went to Chen Rio beach which was beautiful, took a snorkeling tour, spent the day in Playa De Carmin and went to Xtara. This was a great week and we've loved Cozumel. The ferry to Playa Del Carmin was also fun and easy. The resort was also good - the staff was super friendly, the breakfasts were fantastic, the dinner restaurants were "ok" - Mexican was very good, Asian was pretty good, Italian was "meh". The fish tacos across the road were awesome. Of course, all inclusive, the drinks were great. The pool was also nice and it was never an issue to have a chair by the pool, a hammock by the ocean, etc. Our only disappointment was our room - 207. I've attached a picture of our beautiful view of a cement wall. We were directly off the lobby so we could hear a lot of stuff - people, carts, staff, etc. We had no view and didn't really spend time on our deck. When we checked in, our thermostat wasn't working and the door to our deck wouldn't lock (not an issue on the upper floors, but an issue on the 2nd floor). The staff fixed, but it took a few tries. This isn't a big deal and we dont spend much time in the room anyway - but we did also attend a Time Share presentation and there really was no way we'd even consider buying a time share here given our room 207 experience. But - we got 2 free massages at the spa (amazingly good) and a free jeep rental for the day and we explored the island and spent time at an amazing beach. We'll definitely come back to Cozumel, but probably not the Fiesta Americana. The staff was Perfecto, the drinks Perfecto, the food Ok, the pool and beach Great, room 207 No es Bueno.

   damonb434 2020-02

5. The staff at the Fiesta Americana were amazing! In particular Wendy for making arrangements for our dinner on the beach and great room and Captain Ruben for making our last nights dinner at the Peninsula very memorable. The menu and banana foster were fantastic. Also thanks to hostess Maria L and waiters Salvador, Dario, Miguel,Joaquij and Quetzai for the great service. Great snorkeling too and amazing Ceviche

   JCADJC 2020-02