I stayed at this hotel for my birthday... the room was luxurious, the bed amazing clean and comfortable and the shower was amazing, very spacious and luxurious. The room service is 10/10 for speed and quality of the food.
The staff were very friendly and helpful.
"Nice hotel with stunning view"
Nice hotel not too far from airport or city center. If you have a room on the higher levels so will you be able to see the city skyline. The reception area is nice and with a blast from the past. Yes you can tell that this hotel has had flair full time but still has style. The check in is a smooth and efficient process and the elevators take to quickly the sky. My room was nice and equipped with a rater big flat screen and a fantastic view over the city. Coffee and minibar in the room and a desk for work. A safety box and iron in the room. The breakfast one stairway from reception and no complains to buffet that will please most guests. Express check out possible to perform night before so that you won’t be delayed in the morning rush. The hotel has a gymnasium on level 4 and this is really nice gym with good service.
"Nice but dated"
This is a nice hotel but is showing a bit of age. Service was professional and appreciated that the front desk spoke English. It is a large hotel. Had some problems with my mastercards being rejected which was a bot of a minor crisis. Seems to be the hotels machines though because the cards worked before and after. Breakfasts were good and the rooms clean. As I said the hotel is starting to show its age and need a little makeover.
"Amazing Customer Service"
The bell hops were amazing. Iván Ramirez & Juan Gonzalez, conspired to secretly adorn the room with one flower to a friend of mine to commemorate Saint Jordi’s day. For this, they stayed after hours until I was able to make the payment and make enough time to make sure the room was perfect.
Thank you very much.
"Old and Outdated"
This hotel is in bad shape and needs a major renovation. The carpet was dirty and was not properly installed (the carpet was cut too short and did not meet the threshold for the bathroom and was unraveling - you could see some padding and the cement floor beneath it). On other sections of the carpet, there is paint or caulk spatter. The bathroom is tiny and completely outdated. It (and the hotel room in general) is on the border of unclean due to age and build up of dirt. The tub backs up as soon as the shower is turned on and after a request to get the drain cleared, it was not any better. It actually made us not want to shower or use the bathroom unless absolutely necessary. If we had not been traveling with a group of people where the rooms were booked for us by one of those traveling with us, we would have checked out and moved to a different hotel. I would rate this on the low end of a 3 star hotel. The pictures on the hotel website are not representative of our room or the two other rooms that members of our group stayed in.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Start your day working out in our gym, either in the area of cardio or weight room. If you prefer, you can enjoy a steam bath or sauna, complemented by a muscular therapy session. You can also enjoy a relaxing break in our solarium.