This was by far the worst resort experience we have ever had. I think a truck stop would be much nicer than this resort. Immediately upon arrival we noticed the exterior of the resort was run down, we were afraid to sit on the sofa because it was so stained. We prayed the room was better than the exterior which needed painting and some major cleaning with bleach to remove the mold on the sofa cushions, beach chairs and hammocks. When we reached the room, it smelled horribly of mildew. So I started cleaning with my Lysol wipes and Lysol spray to make the room smell better, removed the air filters and there was an inch of dirt and dust. This resort advertised newly renovated, renovations consist of more than touch-up paint and a couple of pieces of new furniture. We tried to make the best of things for our daughters sake, we went to dinner and the food was horrible, no one wore gloves, everything was cold and nothing was covered, the flies had a feast. On our second night, we were in the common area with friends and daughter was showering and was stuck in the shower for 10 minutes because of the poor maintenance or build on the shower. At that point, I began searching for flights for early departure, we all know when things happen to our children that can be the breaking point. We tried our best to keep it together for our daughter. But this was the vacation that kept on giving, I got food poisoning with severe stomach cramps which required a prescription. As I started to feel better and was starving, the resort had a cookout on the beach I thought I could find something worthwhile to eat. I was truly mistaken, there was chicken, salmon, shrimp, and beef patties sitting in water and liquid being dripped into other meat trays, cross contamination at it's finest. No gloves and the same utensils was being used to handle all of the meat. Many of us do not eat meat, but that day we were forced to have a smorgasbord of all kinds of meats. Fine, I figure I would drink my meals and go hang out at the pool. But that was short lived because the both pools were cloudy, what happened to cleaning the pools daily? From the pool, I could see the Presedential Suite floor and the huge MOLD stain in the corner. Now I have been to resorts and the middle of the night they are cleaning cushions and the grounds for the next day, what are the staff doing? How can you welcome guest to a dirty and filthy home? If you know you are having company, don't you attempt to clean up? I GUESS NOT! Wait, it gets better....On our last night we left for dinner only to return to our room and housekeeping apparently was there for what I thought was a turndown service, but they didn’t turn down all the beds in the suite. I thought it was odd but we were checking out the next morning and I was excited to leave this place. Not until we made it home did I figure out what housekeeping was really doing in our room, stealing!!! We discovered jewelry missing and when I called the resort Orlando confirmed the housekeeping staff doesn’t do a turndown service, but he claimed it was too late to check who entered our room. I gave specific details of the time they entered our room that night, I even knew the housekeeper's name but yet they are giving me the runaround. Not only did we have items stolen, other guest in our party are missing items also. I feel like we have been robbed, we paid this resort to steal from us. They should be paying people to stay here, not the other way around. There were staff who appeared to go above and beyond to try to try to make our stay enjoyable like Caty and Arron, thank you! But as for the resort, please BEWARE..STAY AT YOUR OWN RISK!
"A great stay!"
Just returned from a lovely stay at Fiesta Americana. Beautiful clean modern hotel. Good food. Good snorkeling. The staff are all very friendly, gracious and accommodating. Zaira works in the coffee shop and she personifies the face of Fiesta Americana. Always smiling and friendly.
Everyone from the front desk to the maids went the made us feel welcome.
Cant wait to go back again..
Everyone has their own expectations, experience, and opinion. My personal experience and opinion is that although this is not a huge resort, it is decently sized, convenient, and friendly. Even with the flies that are trying to survive and get your food when you’re sitting outside at the buffet, it was still an amazing view looking out towards the sea while having breakfast or lunch and I enjoyed the unlimited mimosas! They have an Italian restaurant, a Mexican restaurant, a seafood restaurant which has amazing food, and of course the buffet. If you’re traveling in large groups of five or more always allow time to be seated. Of course it was always fun to hang out in the swim up pool bar, but it is completely amazing to sit or lay down over the sea itself and just look out or look into the water and see all the beautiful fish and sea life. Most of the staff is really nice but I have to wholeheartedly thank Aaron for the amazing service and attention he gave to us (family of 10) at all times. Caty is another amazingly sweet young lady who works hard and is genuine. Adrian is super friendly and great life guard. Regardless of the fact that there isn’t exactly a huge beach area it doesn’t matter because it is a beautiful tropical place and you feel comfortable and relaxed. Just sit back, have a drink, and enjoy the beauty that is available to you. If you decide to venture out to a beach area there’s a location called San Francisco beach and in that area they have what is considered a waterpark which consist of huge floats in the sea that you’re able to climb up and jump off and enjoy. There you also have jetski’s and other things to enjoy.
"TERRIBLE , would not recommend !"
My family and I arrived here for a 4 night stay and was totally surprised due to the fact that there were so many good reviews. We had an ocean view room which smelled like mildew. I do have breathing problems so it was very hard for me to breathe. After expressing this to the workers it took them almost til the end of the day to change rooms, which still smelled but not as bad and after coming home all of or belongings smelled as well. Overall, I would not recommend anyone to stay here. They are not clean, if you have food allergies they do not practice safe food handling and many of my family members belongings came up missing!
"Nice All-Inclusive hotel in beautiful Cozumel"
I have stayed here before in 2011 before the hotel's renovation. Now it has been divided into two properties - the Fiesta Americana and the Experiean (I think that's what t called). I decided to book the Fiesta American because it's next to the water and has pier access for scuba diving (the purpose of my trip). Overall, it's a very good All0Inclusive experience with good food and very friendly staff. There are a couple reservations: 1. Despite the newly renovated rooms, the AC does not work well (the room is never cool enough for the hot and humid summer days). 2. the main pool area is constantly noisy with loud music. I understand that's to create the
Completely renovated all-inclusive Cozumel beach resort redefines the family vacation experience with a lively contemporary vibe that helps every guest find their happy place.
Private beach club and on-site snorkeling for upscale family celebrations and dive trips. This thoroughly contemporary beach resort is set on Cozumel's southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more Mod than Mex. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day.
Upscale guest rooms with fresh design and a contemporary vibe. The spacious guestrooms and suites offer over-sized private balconies or terraces with partial or full ocean views. Rooms have mid-century modern hardwood furnishings, crisp white walls and sheets, colorful tropical accents, wood-grain porcelain tile floors, large showers with rainshower heads, modern artwork and fixtures, colorful coffeetables, LED reading lamps, LCD satellite TV, free WiFi Internet access, minibars and security safes. Dry-cleaning and room service are available. .
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.