"First time in Hotel Zone - exceeded expectations!"
Just returned from a 7 day stay (12/1 - 12/8) for our birthdays and had the most perfect weather (glad we missed the cold fronts that have been rolling in and out of Cancun) the whole time. Have never stayed in the Hotel Zone (have visited Playa del Carmen, Riviera Maya, etc...much more south) and were pleasantly surprised! Had the impression the beaches would be crowded with resorts right next to one another, but that was not the case at the Fiesta Americana - with the exception of seeing buildings to the right & left, you wouldn't even know there were other resorts around. Huge, beautiful white sand beach. Plenty of chairs/shade both on the beach and by the pool. Great poolside lunches prepared each day for a limited time - better get there in time to get some! Otherwise, the bar/restaurant near the beach with shrimp tacos, fish tacos, ceviches, was our favorite for lunch. Fast & delicious!
Italian (3 visits) & Mexican restaurants were both good. Only ate at dinner buffet once and it was ok. Took advantage of the sushi bar in the bar lobby each evening when we were waiting for our dinner reservation - loved that!
We enjoyed the outdoor Fire Show after dinner one evening - sexy, dangerous, skillful...worth seeing. We also took the Aquaworld trip to Isla Mujeres, which we've never visited before and really enjoyed. 9 am - 5 pm trip from right across the street, so it was great we didn't have to shuttle anywhere. Drinks, lunch, beach, town, shopping...great taste of all of the island. Rented a golf cart at the beach club for a trip around the island - easy way to see most of it!
Rooms/furnishings/decor/bedding were all great. Updated, very comfortable, plenty of pillows, rain shower head.
Overall a very nice resort with great staff, beautiful beach, cabanas you can rent by the day, plenty of bars, plenty of food options, quick bartenders, extremely fast room service, and very impressive entrance! Definitely would recommend this resort.
"Amazing 25th Anniversary Trip!!!"
Amazing vacation spot! Would highly recommend staying here. Been on many vacations and this was for sure one of the best ever! Staff there is always super eager to help and serve at and make every effort to make sure you vacation is a dream one.
"¡Bienvenido a la casa!"
This is the greeting you get when you arrive. And it felt sincere. I am still fairly new to the resort scene and really can't say I have been to a bad one, but I would still say this was an excellent.
I read a lot of glowing reviews before booking and even in the days before I arrived. This is a "me too".
The stars of my trip were: 1) Felix, Sandro and Max at the Lobby Bar; 2) Ramiro and Valentin that worked at La Cevicheria; 3) Claudio working by the pool, who helped me protect my friends' food from the seagulls; and 4) a special thank you to Israel in maintenance for helping me solve a problem with a personal lock.
I thought the size of the resort was just right. The staff always seemed to be there when you needed them, but never felt intrusive. The food was excellent any of the places I ate. (Personally, I try and get as much of the Mexican food when I go to resorts, because it's something I can't find much of near home.)
The crowd overall looked like a nice mix of people and it looked to me that there were options for several different crowds, including the kids.
So, if you've gotten to this point and the resort had already looked good to you, I say check it out!
"The most amazing resort ever visited"
We were family of 4 visiting from Seattle. We are vegetarians and were little bit worried about the food options for us. We asked a chef named Miguel about the vegetarian options in the buffet and he didn’t only explained what was vegetarian but he also offered some options he could make for us like Enchiladas, pizzas etc. We tried both and trust me that was the best enchiladas in the world I have ever ate and I have eaten enchiladas at many Mexican restaurants. The servers were really nice and attentive and always on top of asking us about drinks and anything they could do to make our experience better. The best highlight for us was the kids club where both of our kids had lots of fun and both the ladies there were so nice and attentive to all the kids. They took all the kids to pool and lunch every day and had different activities like face painting, crafts, movies, pretend play. Our kids made good friends there and we couldn’t asked for more. Thanks to the kids club staff for taking care of our kids. The photographer was wonderful and captured some really nice pictures of us and our kids. He was very patient with our kids. The restaurants had good vegetarian options and we really liked the food. We specially enjoyed the room dining service which was actually included in the all inclusive package and it had some really great vegetarian options. They also modified some dishes to vegetarian at per our request.
We enjoyed all the nightly performances in Arena, pool area which included Magic show, fire show, Michael Jackson show and retro show. All of it was really fun to watch.
The view from our room’s balcony was heavenly and the water in pool was clean. The beach and ocean water was really beautiful.
Last but not least the Chef Miguel asked us when is our last night in the resort and had a surprise “come back soon” decorated marvel slate with the most delicious desserts which really touched our heart. Many thanks to you Miguel again.
At last We would like to thank the whole Fiesta Americana Condesa staff for making our stay fun, enjoyable, relaxing and memorable.
Great place, great food, great accommodations and a very friendly staff. All employees were wonderful, cheerful and friendly who would go out of their way to, make a wonderful place even better. Javier and Pepe were outstanding. As far as I am concerned it is five star and my wife and I truly enjoyed Fiesta Americana Condesa and highly recommend it.
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.