Bathroom did not work and didnt do a thing to make it right. Could not take a shower and never changed my room. They tried to fix it but failed. They said next time we come we will be upgraded to a better room and they will send an email to confirm. Never got the email.
1. Hotel did not keep original price. I made the reservation by internet, two weeks prior to my arrival and when i arrived and wanted to make check in, they applied a highet rate although i have my reservation with the original amount they gave me by internet.2. There was a strong cigarrette smell and i was in an none smoking area.3. The room furniture looked old.4. Cleanliness was fearly good.5.
"Not so good"
I couldn't believe when the receptionist refused to take a reservation to extend our stay during check in.The hotel was (upon a time) beautiful and still is ok but the rooms are old and even though I was on the 10th floor I could hear the noises from the street!The bed was great though.I expected more from a Fiesta Americana..
"Nice Place, missing rewards"
I stayed one night at this hotel, the location is very good since is in the heart of reforma you have a lot of things really near.
The food in this hotels never disappoints me, I tried the hamburgers and chicken soup it was amazing.
My only complaint is related to the rewards. I’m a platinum member, I didn’t receive the welcome kit or courtesy, nor the wine, nor the offer of an upgrade. That’s really sad as we expect to have all this as a fiesta rewards member
The hotel is superb! And the staff is amazing! they are the best! The breakfast is also great and i only have great things to talk about this place. I hope i come back as soon as possible. Thanks for everything!
Experience the Fiesta Americana Reforma in Mexico City's most exclusive business district. Located on Paseo de la Reforma, the capital city's most important avenue, our luxury hotel is a vibrant destination for business and pleasure in mexico City. Enjoy spacious accommodations and suites, business services, an executive floor, a fitness center, Fiesta Kids Club, and business and event space for up to 1,100 people.
Experience warm hospitality and the spirit of Mexico City at our modern downtown hotel. Enjoy a culinary adventure at our restaurants, Azul 70 and Café Reforma. Enjoy a relaxing lounge environment at our Lobby Bar and Sports Bar with live music every night, delicious snacks and refreshing cocktails. With a perfect location opposite Glorieta de Colon and near Mexico City's Historic Center, Zona Rosa and Polanco, our world-class hotel is the perfect place to enjoy the history and beauty of Mexico City.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.
Fiesta Americana Reforma is a responsible hotel, so it is a 100% smoke free hotel.