Bathroom did not work and didnt do a thing to make it right. Could not take a shower and never changed my room. They tried to fix it but failed. They said next time we come we will be upgraded to a better room and they will send an email to confirm. Never got the email.
1. Hotel did not keep original price. I made the reservation by internet, two weeks prior to my arrival and when i arrived and wanted to make check in, they applied a highet rate although i have my reservation with the original amount they gave me by internet.2. There was a strong cigarrette smell and i was in an none smoking area.3. The room furniture looked old.4. Cleanliness was fearly good.5.
"Not so good"
I couldn't believe when the receptionist refused to take a reservation to extend our stay during check in.The hotel was (upon a time) beautiful and still is ok but the rooms are old and even though I was on the 10th floor I could hear the noises from the street!The bed was great though.I expected more from a Fiesta Americana..
"Nice Place, missing rewards"
I stayed one night at this hotel, the location is very good since is in the heart of reforma you have a lot of things really near.
The food in this hotels never disappoints me, I tried the hamburgers and chicken soup it was amazing.
My only complaint is related to the rewards. I’m a platinum member, I didn’t receive the welcome kit or courtesy, nor the wine, nor the offer of an upgrade. That’s really sad as we expect to have all this as a fiesta rewards member
The hotel is superb! And the staff is amazing! they are the best! The breakfast is also great and i only have great things to talk about this place. I hope i come back as soon as possible. Thanks for everything!