Fiesta Americana Puerto Vallarta All Inclusive & Spa
Location #9 of 121 hotels in Puerto Vallarta
Certificate of Excellence 2018
Summary of qualifications
"Fourth Time and no regrets"
This is the fourth time that my wife and I have stayed at Fiesta Americana hotel in Puerto Vallarta. Why do we keep coming back? Without a doubt, the first reason is the staff. They make you feel like you are the only guests in the hotel. Every time we have been back, we are welcomed like we are missed family. A few people that I would like to give kudos to are: Rafael, our 9th floor assistant. This guy speaks excellent English and should be teaching hospitality classes to the up and coming hotel professionals. Cesar, the waiter at Chula Vista restaurant not only took care of the basics but insisted that he be allowed to get us the juices, specialty drinks and pastries as soon as we were seated even though they were readily available at the buffet. After the first day, he remembered everything we liked and had them at the table before we were ready to grab the buffet plates. Rafael (#2) was the waiter at the pool and probably the fastest waiter I had ever met. We never had to wait for food or drinks around the pool and he knew our names after the second round on the first day. Speaking of the pool service, Ramon, one of the pool bartenders, always remembered how we liked our drinks and would come from behind the bar to serve us when we were just hanging out in the pool bar seating area waiting for dinner. Last but not least, Francisco, our waiter at the Rosato restaurant coordinated our dinner like a maestro coordinating the appetizers, meal, drinks and personalized deserts that made us feel like we were at a Four Seasons restaurant. Again, these guys and pretty much every staff member made us feel like were the only guests in the hotel. I can’t even put a price on this level of service but it made us feel like we were spending way more money than we could afford.Not necessarily the second reason (it’s close to first), this hotel is immaculate. It’s beautiful from the lobby to the room. We’ve stayed in a few of the top hotels in PV in this our favorite. Everyone we came across speaks English and very patient with those of us that want to practice our Spanish. I highly recommend club level rooms. Especially the 9th floor (outstanding service and club amenities). Rooms are spacious, beautiful, and the room’s air conditioners are cold enough to cool down coloradans in the summer even though we didn’t go to an ocean side resort to stay in the room. Room service is outstanding every day. T.A. - need more room for review!
"Second year to the Fiesta"
We love it there, its clean, staff is excellent, We had a few hiccups but it would not keep us from returning. Carlos,Beatriz,Egnaico and Jesica from the infinity pool area were great. And also Rolfel from the 9th floor was awsome
"Relaxing in Puerta Vallarta "
My husband and I stayed at the Fiesta Americana for a week at the beginning of November. It was a fantastic resort and vacation. We loved the Sonne Club - well worth the extra $$ - and spent every morning lounging by the infinity pool. The staff at the Sonne club were fantastic and went the extra mile to make sure we had everything we needed - Nacho, Carlos, Beatrice, Jessica and Carolina. We also really enjoyed the happy hour from 5-7:30 each night on the 8th and 9th floor. A great time for a quick drink, game of cards and conversation. Our hosts - Rafael and Cesar- were fantastic. Thanks for the great vacation, we will be back!
"Great Vacation "
The staff was absolutely awesome. It’s and older resort but very clean. The food was amazing. Gume, Jaziel, and Oscar were there in the mornings to always start are day with great smiles and wonderful attitudes. The whole staff works very hard to make your stay perfect.
"This was our 2nd year, best ever !!!!"
We had purchased the upgrade to to infinity pool, the hosts Carlos, Beatriz, Egnaico and Jesica where outstanding they were they at every turn we never wanted for anything. Didn't like the fact they you upgraded but still had to pay extra for certain lounge chairs.
It would have been just as nice as far as relaxing at the regular pool. With the upgrade you get to have your breakfast on the veranda it was beautiful and one of the wait staff his name was Ralfel from the 9th floor he was awesome.
We did have a couple hiccups with the Italian Restaurant could have been a combination of the kitchen and the wait staff. They made it right with us and vacation continued on
The charm and the warmth of this destination make Fiesta Americana Puerto Vallarta All Inclusive one of the most attractive hotels in Bahía de Banderas.
The beautiful contemporary Mexican architecture blends the traditional Mexican styles of Jalisco state with the vibrant culture of Puerto Vallarta. The buildings harmonize perfectly with the landscape surrounding the Western Sierra Madre Mountains, and the most beautiful beach in Vallarta. Relax in the shade of the largest thatched-palm ''palapa'' roof in the region, admire the beautiful waterfall, and rest in comfortable rooms, functional suites, in an environment that favors relaxation.
To ensure that your stay is complete, culinary experiences and family fun are included. Savor the moment in our restaurants that will delight you by showcasing both regional and international cuisine. For your convenience we have 24 hours Room Service.
Parking is exclusively for cars. Other vehicles, such as: buses, trailers, buggies, motorcycles, quad-bikes, are not permitted to park inside the hotel carpark. It also has a shuttle service form the hotel to the airport for a fee.
New Services: Shuttle & Pick-Up Hotel-Airport-Hotel