Fiesta Americana Puerto Vallarta All Inclusive & Spa
Location #11 of 121 hotels in Puerto Vallarta
Certificate of Excellence 2018
Summary of qualifications
Carlos a waiter at the pool area of the fiesta americana resort was absolutely excellent to work with! There was not a time that my wife and I wanted for anything! He was very prompt beyond friendly and took care of her every need! I highly suggest him if you stay and use the pool area !! He will make your state a pleasure and give you everything you need to enjoy the day and relax. It was a pleasure meeting him!
"Another Great Stay"
I am returning to FAPV this March. I've been going there for over 22 years.It will be my second visit in 8 months. The staff is awesome. The weather was beautiful and the accommodations and hospitality were excellent.
I stayed in a Fiesta Club room on the 9th floor. The upgrade is totally worth it.
"RESORT NOT WHAT IT WAS ADVERTISED"
I wanted to give this resort 3 stars, but didn't, especially based on the following:
1- you could not join in the New Years Eve festivities unless you paid $130 dollars per
person(US dollars). We wouldn't have even for less as we are in bed by 11pm.
2- Music played in resort pool area was very loud and kept you up until the music
stopped. on 12/31 that was PAST 2:30AM. Patio doors and curtains don't help
3- lunch buffet was so small with very very little choices
4- nighttime activities for adults are non existent
5- manicure- wow the protective coating came off that evening
6- went to massage appointment only to find out they double booked and asked me to
wait was given an extra 30M for my trouble though
7- rooms and resort very outdated
8- went to Italian restaurant-
A- waited 15 minutes for table- no problem- table had only 1 chair and was away from
all other tables
B- after another 15 minutes we had our drink order taken
C- another 15 minutes we ordered- at this time we had no bread or silverware
that all other tables had from the beginning
D- 10+ minutes later we got our salads brought by another person
E- another 25 minutes later we were still waiting for the pizza, so we asked the host
had the waiter forgot us. Mind you the waiter did not bring the salads and we had
not heard from him since he took our order. Host stated she would check.
F- after another 15 minutes we left
We were very upset and went to the lobby. % minutes after we sat down, the manager for the Italian restaurant came by and asked about our ordeal. His comment was"oh he didn't give you enough attention. I stated he did not communicate with us. I stated 4 tables that came after us had finished and 3 of them had desert, and we still had no meal.
we then went to the Mexican restaurant, by that time the whole resort knew of our ordeal as the manager of the Mexican restaurant came to our table before our waiter and stated he knew what happened and were we planning on ordering the full meals as he knew we already had salads-Really??? I asked if we could eat or not. he acted like we were double dipping but he hope would would not see the resort in a bad light.
We chose to eat several meals out of the resort after that.
I do have to give it to the Service people though. They are the 2 stars we are giving in this review. The Maids, The cocktail waitresses, the host, the check in attendants, the concierge and the groundskeepers, cooks, and servers(except 1) were extraordinary. I so wanted to stay here as it has a long history and staying at other Fiesta Americana's I though we were staying at the best
"Amazing place all around."
We stayed here for a week and absolutely enjoyed every minute of it. The service, the food, the atmosphere is phenomenal.
The shrimp + fish tacos at the Cevecheria are 10/10.
The pool / beach area and Sonne club for upgraded members are all breathtaking. We had an issue while checking in that resulted in us having to move rooms on the second day (not a big deal as it was down the hall and accommodated our booking requests) - and the infinity pool in the members lounge is so beautiful. The poolside menu at the sonne club is also very impressive.
Overall the hotel and the people who work here seriously blew us away - we will DEFINITELY be back and be sure to recommend Fiesta Americana PV to all. We have stayed at several all inclusives but this place stood out by far.
The staff are all very friendly and will greet you everytime. They are very accomodating and fast to serve you. Restaurants are all very impressive. First timer in an all inclusive resort and honestly has me hooked now.
Fiesta Americana Puerto Vallarta All Inclusive & Spa is the ideal place to experience major moments framed in stunning natural beauty, in total harmony with Mexican architecture. Fun, emotions, and delicious flavors are included to provide a unique stay in an environment full of comfort and relaxation. The hotel offers broad and functional rooms that provide spectacular views of the ocean, of the Bahía de Banderas, or of the city of Puerto Vallarta against the landscape below the Sierra Madre Mountains. Make yourself at home and begin to write your own history while you make the most of our All Inclusive privileges.