My family and I stayed in this hotel for three nights while we were attending a wedding just outside the city. The hotel itself is stunning, the staff were wonderful and very friendly. We speak very little Spanish but the hotel front desk staff were fluent in English. The other staff were very patient, helpful and friendly even though there was a language barrier. Breakfast was awesome! And we loved spending time in the mall below the hotel. Got a few neat gifts. We also spent a day visiting Uxmal. The drive down was very tropical and easy. The site itself was really neat. I’m giving the hotel 3 stars for two reasons. First, when we checked in, we were given keys to a room that was already occupied. Awkward.. Second, some things in the hotel are in need of maintenance. Some cracked/chipped tiles and the elevators were having some issues. They may be coming around to work on things. There was a good amount of construction above our room during the day.

I like the hotel. Very well located! Very good breakfast. Nice service! Rooms are ok. Parking area bellow hotel. Good restaurants nearby. Bus stop to Cancun on the hotel block. Several stores under the hotel building (main floor). I do recommend.

I stayed for several nights at the hotel. The check was easy and the staff was very pleasant. The room was spacious, clean, and very comfortable. The breakfast buffet was good as was the service. The location of the hotel was very convenient and within an easy walk to numerous restaurants. I would definitely return to the hotel during my next visit.

Visited Merida in early May this year with a friend and stayed in this hotel for 2 nights. This hotel probably has the best location in the city. It's in the middle of everything: shopping malls, restaurants, historical district, you name it. The lobby was magnificent, the room we stayed in was pretty clean and quiet (we stayed at a higher level, though). The underground garage wasn't too difficult to get into, and the hotel reimbursed all parking fees, which was nice. The only shortcoming I could think of was probably the breakfast. We came down to the first floor to have breakfast and was told it was provided by a 3rd party partner. The food was ok but rather expensive compared to what we got and how much we paid elsewhere.

I spent a few good days at this hotel in Merida Yucatan. I arrived late Thursday night around midnight to find a friendly person waiting for me with my reservation in hand. I guess they were wondering what happened to me. Within a few minutes, I was all checked in and presented with card key to my room. I must say, it was a room with a great view of the city and very comfortable. Plenty of room, a balcony style window, a large desk, Fancy TV, mini bar fully loaded, and large bathroom with walk-in shower. Lastly, great location in the middle of the city. Very easy to catch taxi out front, Travel agency included, car rental Included, A small shopping mall and convenience store. Need I say more. Oh yes, the room rental price was a good deal; it was worth it.