Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
Location #1 of 12 Specialty lodging in Xochitepec
Certificate of Excellence 2018
Summary of qualifications
I had the most disrespectful situation I have ever had in a hotel because a hotel employee entered my room in the middle of the night when I was asleep! After they told me it was a mistake, etc....But it had already happened. The wi-fi didn't work in the room. Food took too long to arrive. I would never stay there again.
Wow! Beautiful and relaxing! Loved the service! Yummy food! The rooms are a great size with amazing beds! The brunch was super! The views are breathtaking! They have two great pools with warm water! Great place for a romantic getaway or a wedding! Not much to do around the hacienda!
"Terrible service "
Beautiful place TERRIBLE service . It took more than an hour to bring the food . Between one plate and another 35 minutes . The service people definitely not polite at all. A shame for nice Mexican places and for the good word of Fiesta Americana
"BEAUTIFUL place TERRIBLE food and service"
Beautiful place and great Hacienda. The rooms are OK and spacious. The food is TERRIBLE, we truly didn't eat that much because of it, the hotel is in the middle of nowhere so we couldn't go anywhere else. The service is truly SLOW. Over-all would not recommend this hotel.
"Nice hotel with great areas"
This is a very nice hotel, the areas are great and staff is friendly. All areas are clean. Rooms are spacious and quiet. There is a lift for convenience. They have a coffee maker. Has a valet parking.