Shuttle service I booked was BD Travel (Best Day Travel) 5 Stars great customer service. On time and very affordable. I booked a private shuttle round trip service for $100. The private shuttle accommodates max 9 people.
After a long evening traveling from New York with my family (4 adults 4 children), We arrive at the Fiesta Americana Condesa at approx. 9:30 pm on July 8th. Prior to checking in I had called the hotel to add two additional adults, my second room was large enough to accommodate the 2 extra adults. They said no problem the additional will cost $150 per person per day 300 X 5 nights = $1500 . So as I'm checking in Hector FD agent informs me they do not except US dollars for payment. My credit card has a cap of $1000 a day so that being said I wanted to pay half cash and half credit. So after he told me I can not pay half in cash, he comes back stating the manager said he can do so. So i gave him $750 in cash and $750 was to be charge on my card. He goes to the back office again then come back out telling me if I gave him $300 dollars more he wont charge my credit card and just take the cash total amount of $1050. Which is $450 less then quoted. As I fill out my registration card he told me to only put my name and my son but not the other two adults added to my reservation. When I had ask for a receipt for my cash deposit, Hector said he would have to charge me $1500 and not $1050 if I wanted a receipt. So that being said I truly believe Hector pocketed the $1050. There was no record of my additional 2 family member being at the hotel and no receipt.
Food: Very disappointing Had no flavor, my son had chicken tacos with only chicken in it ??
My stay was during July 2017.
We had a great time. Food was great, pool atmosphere fun, Italian restaurant was awesome. The lobby is beautiful as well as the entire facility.
Areas of improvement entertainment during the night & drinks (taste & presentation)
"Best place to have a Family Vacation"
Saying that my family of 11 and I loved our stay here is an understatement! We truly had one of the best times of our lives here, the staff of people truly made our stay worth while. Thank you to the Animacion staff, Uri, Itzel, Jack, Raul, Adrian, Iris, and Itzel for always making us laugh with their great activities and games.On our last full day at the resort it began to rain and the animacion staff moved to the lobby bar to set up indoor activities for us. My tias painted little caleveras(skulls) and I tried to be creative and helped them much to the amusement of Uri and Raul haha. I highly recommend going to the morning workout with Uri, its a great way of not feeling guilty for all the amazing food you will eat at all the restaurants the resort has the offer. We had many restaurant options which was amazing! The cevecheria was a great place for lunch I don't remember the names of the workers but they were all great! Yuseli from the smoothie booth made the best smoothies and always very accommodating with dairy free options. K'ambu restaurant was delicious, try the tempura ice cream, you won't regret it. We had 3 vegetarians in our group and they were more than happy to accommodate their meals as well, Felipe, the chef gave them many options and all the dishes came out spectacular. Oscar the waiter was very kind and attentive towards us and always made sure we were happy. On our last night they decorated an incredible desert for us because they found out we were leaving, they really made our last night spectacular. Our comppaa Sandro the bartender was great to our family, making us laugh and making the best drinks. Everyone at the Mexican restaurant were also very accommodating and even though we got their late on our first night they were still willing to stay open for us which I thought was incredibly kind of them. I forgot their names as well but they were the best too!!! Overall, everyone was great and the resort was beautiful with good food and great vibes. My family and I are definitely thinking about coming back again next summer or maybe as soon as this December!
"Looking for pics of renovations and info on construction and what is open/closed"
Headed to FACC on Wednesday, anyone have any pictures of the construction? I’ve been here twice before and have thoroughly enjoyed it but am apprehensive hearing about the construction and the limited choices of eateries. I loved the main buffet for breakfast, it was so bright and airy. Any pics/videos or further description would be greatly appreciated!!
"Fiesta Americana Condesa Cancun "
Hola🇲🇽, SHOUTS OUT TO: Fiesta Americana Condesa Cancún Animacion Crew was AWESOME, RAUL, URI, FRIDA, ADRIAN, JACK, ALEX, ITZEL & GABRIELA were EXCELENTE 😉,, I had great 🍹🍺🍸🍷🥃’S,,, I had 🍹called PAIAI made by the best bartender in Fiesta Americana Condesa Shouts Out To OLIVER best bartender,,, To top that off the Poolside Bartender NEMIAS made some delicious Margaritas, Cucumber, Berry & Coconut flavored, we’re DELICIOUS 😋,,, Ohh and I got my Craft in, made pretty bracelets with RAUL & ADRIAN, My overall experience was AWESOME, FABULOUS, EXCELLENT & FUN,,,, much ❤️🇲🇽😘❤️🇲🇽😘