Service was excellent. From the time we arrived till our departure they were right there to help us. The food was excellent. The only downside was they did not have any top shelf drinks that I like. We only wished that tropical depression Michael didn't pass us by.

A great place to relax and spend a few days before travelling back to Australia. Staff are exceptionally polite, helpful and friendly. A large ‘all inclusive’ resort with good choice of restaurants and a range of activities for all. Rooms were very clean and spacious. Comfortable beds with lots and lots of pillows. Great for families and/or couples. Evening entertainment each night.

My Husband and I booked this trip and we were worried about not having stayed at this particular resort before, butttt we were SO pleasantly surprised! This resort is beyond beautiful. My husband is a Foodie and was beyond happy with the food, and so was I. One of our favorite places was the sushi bar (so yummy and fresh ) and the taco stand style resturant.. We appreciated the option of flour tortillas. I am very big on cleanliness and was so happy that I could relax because this hotel was very clean. The service was amazing- you meet kind-hearted and fun people (like Isabel and Jack.. They were amazing!) We will FOR SURE make a second trip! :) highly recommend!!!

A true paradise! The resort was beautiful and clean. The food was delicious and plentiful, so many options! The employees were friendly and helpful, especially Javier. The beach was super clean and absolutely beautiful! Can't wait to return.

We were at the Fiesta Americana Condesa in the last week of August. It was our first time in Cancun. We were traveling with our 2 adult children and stayed for 7 nights. We can’t say enough about the courtesy and helpfulness far exceeded our expectations. Tanya at the front desk was so helpful. We went to all the restaurants and the food was amazing without exception.Since we were getting away to relax, we spent a lot of time at the pool. And we had so much fun with all the activities. Alex, Uri,Itcel, Raul, Adrian and Jack made the days so enjoyable and the daily pool bbq was awesome. Felix at the pool bar was great amazing cocktails and his pie eyed cocktail class was great. The service and hospitality at this resort is flawless. We are already thinking when we can return soon next year.