What our guests say

1. I stayed at this lovely hotel on the nights of February 7th and 8th room 621. I was in Monterrey for a business trip and spent the weekend at Fiesta Americana Pabellon M hotel. The hotel was one of the finest I've stayed at in a very long time. 4 stars fit the bill I was impressed with the kindness and professionalism the staff displayed and the service was also exceptional. I believe Luis is the manager of the bar and was pleasantly surprised and impressed with his knowledge of the English language and kindness he had for me of knowing little to no Spanish. He is definitely an asset to the hotel. Lulu was my bartender and she also displayed impeccable hospitality and was able to make the drinks I asked for and she was also courteous and holds her own with the English language. Israel also displayed exceptional hospitality and took the time to explain the two soccer teams playing each other during my time at the bar. The room was amazing with large windows and a view of the mountains and the city. The room has a modern feel and the bed was comfortable. Great location if you want to be close to the center of Monterrey where thousands of people show up at the local shops on the weekend and it's only minutes away from the ritzy San Pedro. Overall, an exceptional experience at the Fiesta Americana Pabellon M hotel so please keep up the good work and I'll definitely book again when I'm back.

   U1094MXjohnk 2020-02

2. Hotel was nice and modern, rooms were spacious. Plenty of space for clothing to hang or fold in, clean modern restroom. Beds were so comfortable including pillows. Great stay for a great price. Hotel was in the Center of Monterrey, which slowed me to sightsee and visit several places. The building had lots of great restaurants to choose from for lunch and dinner. It also had a Department store. Hotel offered a delicious breakfast with great customer service Sergio & Cristel were so kind and went above and beyond to meet our breakfast needs. Staff is friendly, kind and speak fluently in English no language barriers. I felt safe, and would definitely come back to this property. Enjoyed my stay!

   I1356ELanaa 2020-02

3. The hotel is just lovely and the people working there is just amazing. One of the managers noticed me reading a Rimbaud book and we engaged in a very interesting conversation which just goes to show how the people in Monterrey can surprise you.

   Meredithtraveling 2020-01

4. Very good service, the rooms were great. will definitely stay here again. The only bad thing during our stay was that I booked the room for 4 people, but they only placed 3 towels so I had to ask for an extra towel on both days of our stay.

   Pablo G 2019-12

5. I like the location of the Fiesta Americana near the Centro. I also like our room and the high quality shower and bed. I thought the staff performance was uneven. Not very helpful, unsure of their English in some occasions, and slow at the reception. We also had a package delivered to our room which was not for us. The lobby is on a higher floor than the motor lobby and the motor lobby layout is strange as most space is given to the entrance and exit from the attached parking garage and only the far corner is provided for passengers embarking and disembarking from taxis and Ubers. The hotel is conveniently attached to a mall and there is a Starbucks on the lobby level.

   GeorgeY892 2019-12