What our guests say

1. We were here for a couple of nights, had a great room with a view, fiesta rewards amenities were awesome! We also enjoyed the breakfast buffet and the fact that this hotel is right on a mall with nice restaurants bars and even a go cart place!

   izz75 2020-02

2. Please stay away from this hotel. There are plenty of options in Mexico City. Ordered a burger well done for room service. A burger, not a full steak, something easy to cook. The burger was raw in some places and the meat did not look fresh at all. The waiter cane up and demanded payment on the spot. I thought to myself, this is strange. In normal hotels a bill is created and then paid during check out. Also had my jeans and shirt washed. Silly me, why did I think this was going to be a painless existence? I arrived from work and at 8:30PM got a call from the front desk asking me to come down to the front desk to pay! What???? I said I expected to see my clothes hanging in my closet with a receipt like in any normal hotel. Not here. A front desk person came up with a portable card reader, holding my clothes for ransom. Where am I? What is this place? What kind of people does this place usually host that they need to do that? To add insult to injury the temperature controls do not work. The air conditioner is on, it is the winter season in Mexico and although it is not as cold here as in my country, we don’t turn the air conditioner when the temperature outside is 50F. Turn it off 50 times and 50 times it turns itself on again. I thought about calling maintenance. Nope, I will not give them another reason to show me how incompetent they are. Will suffer thru it. Counting the minutes until my check out.

   Frank R 2020-01

3. I had an amazing time. The hotel is so clean, the staff were very friendly and helpful. Food, as always, very important and amazing. Location is ok. Was told to be very careful in Mexico City, as it is so dangerous. Didn't experience that at all.

   redpathheila 2019-07

4. The rooms are exquisite and kept clean during our entire stay. The staff were all professional and greeted us everytime we walked by. The restaurant is upscale and a bit pricey, but the hotel is next to a mall where there was plenty of alternative affordable choices. The gym was clean and had plenty of equipment (yes we worked out on vacation), the spa was pay as you go (wet/dry sauna too), and as for the business center, we had to pay per page to print our boarding passes (never was charged elsewhere). We actually witnessed a conversation between the staff and a disgruntled guest, and the staff remained calm, apologetic, and very accommodating...bravo!!! The only thing I found was that we had to take different elevators to go from the Lobby (PB) to the restaurant/lounge area (L) then to our rooms (1-9). Otherwise our stay was great in a very upscale and bougie hotel.

   916_fun_traveler 2019-12

5. Excellent hotel for business or family stays. The room was as advertised, extremely clean,very firm mattress the way I like it (huge king size bed). First time in my travels I see connections the way are intended to be used by users: full panels including electricity, USB ports (2) and switches on the nightstands, table (did I mention the table in the room?) and underneath the TV. Bigger safe than I have seen in other hotels (will hold a full size laptop easily). Huge restaurant and bar facilities. I was with my wife to celebrate her birthday and even when it was on the 9th and we checked in the next weekend they left a small cake and birthday wishes on hour room for us to find it when we came back. Was a very nice surprise and we were very grateful for this little nice touch. The staff was amazingly friendly and attentive at all moments. Definitely will come back, it's going to be our hotel of choice in Mexico City.

   Claudio C 2019-10