The hotel was impeccably clean and comfortable. The concierge (Edgar) was very, very helpful. Our stay was comfortable in every way and extremely convenient to our tours. I highly recommend. Breakfast is included and nice. I loved the very clean white duvets. Sleeping here was heaven. sincerely, life long insomniac

The hotel had fantastic things. Nice restaurants, very nice concierge service. I was on a conference and needed to work during the conference. Unfortunately it had the worst wi-fi I have seen in a Hotel since hotels have wi-fi. This, unfortunately, set the tone of my stay.

i have been coming to Merida 4 times a year for business always stayed here .lately the quality has doped terrible the mattress are very old and the tiles in the room are broken no bath tub in the room .the sauna in the gym is not clean with bunch off locals .the lockers in the gym docent close .

The hotel was really good, very big hotel. Breakfast was excellent, service was very good as well and the room and facilities were modern. Great sleep quality. I enjoyed my stay and would return to this hotel. Good value for your money.

Hotel is very nice but they have serious set of problems with basic human rights. Fiesta senior Management don't protect guests from any unpleasantries caused by their employees. This is not hotel where one could feel safe. I asked different pool employees four times to call for security after I was insulted for being "Gringa" by non paying hotel guest at the pool. That person told me to get out of the pool and out of Mexico given I wasn't Mexican. She also mentioned she has "more rights" to be at the pool then I do. I was more then puzzled.  Then I remembered, on Sundays, when unsupervised, same employees sneak into hotel pool their fiends, neighbours or family. When that person turned to be almost physical, I tried to get Fiesta security. I was told by only male employee at the pool reception "there is no security around on Sundays". It was all organized to protect non paying employee's friends. When reported all the above to Managing Director, Mari Paz Martinez she gave me a lip talk. I was not under impression she cared at all. And indeed since, I was banned from the pool. Fiesta wouldn't extend my monthly membership after I was insulted by non paying guest. That's about Fiesta's "customer service". When asked Mrs. Martinez for explanation she gave me another lip talk about hotel resuming Spa membership for all existing, paying guests while my guest from PDC and others were inside, at the pool on their daily and monthly passes totally puzzled as well. I kept all written correspondence with Managing Director Martinez after I noticed she has no intention to resolve something as serious as this and she is flip-flopping on many hotel's issues. Smaller boutique hotels with more serious management, well trained in customer service would be all ways better options for stay in Merida then Fiesta.