My mom, I and a friend just stayed for a week on the AI plan. We had a great experience. Our room was always spotless, but we tipped our maid daily. We actually, accidentally, left our safe open one evening with all our money, credit cards, passports, electronics in it and nothing was taken! The only area we felt needed improvement was the waitstaff at the breakfast buffet it was hit or miss. Some mornings the service was great others they stood around talking and were not attentive at all! Lunch on the beach, where you could get fish or shrimp tacos, was amazing! We ate there almost every day! The docks and beds over the beach are great. The do have umbrellas but there isn't a lot of shade at the beach. We spent most of our time at the pool. The pool does need updating as other reviews state, and most of the time there wasn't a bartender in the swim-up bar. Perhaps, this was because it's off season I'm not sure. I've been to other AI in September and they always have plenty of bartenders at all of their bars. Jorge is the man as bartenders go at FA. He made the best drinks! If you're at the pool look for Yara, the sweetest, hardworking server at the pool! You will love her! My mom and her friend said the steaks at the Italian restaurant were "to die for". Oh, and try the little beers at the pool! It's a shot. It will knock your socks off!!
We are well seasoned travelers. Have been to Mexico numerous times (all areas) never have had issues until this trip. We locked up money and passports in the locked room safe. Came back from pool day and our $20 dollar bills were missing from the locked safe. Close to $200 missing. Thanks to the thief for leaving our one bills and a few 5 and 10s. At least I have enough for a cab back to airport.
Me and my partner stayed at Fiesta Americana Cozumel in August. We had a great time there. The staff were so friendly and welcoming and genuinely tried to make us feel at home. A special thanks to Juan, Jorge, Irving, Miranda, Karla, Emilio and everyone else for making our stay a memorable one.
"Home away from Home"
We spent a week at Fiesta Americana. While it was clear that most folks came for a dive holiday, we were there for a family vacation. It ranks near the top of any vacation we have been on mostly due to the attentiveness and high level of service we experienced from the staff there.
"Quiet and fun"
I would like to preface this review by saying we went about 2 weeks after busy season ended. It was quiet and not as many children and families.
This is long but a good honest review so bare with me.
Our time there started off a little rocky. We arrive around 12 and were greated by Lisa. She is a wonderful friendly employee with a bright smile and great attitude. She was always willing to help us or give us advice when we asked. However, when we went to check in with Luis, we were told possibly an hour from now they would have our room ready. So we went and had lunch at Cevicherie, which was wonderful, delicious and right next to the water. (See pic with beer and tequila). We had lunch here almost every day or brought to us near the beach beds. We returned to the front desk and were told there were no rooms above 2nd floor and they don't have a real view of the ocean but we were getting our own pool that you share with your room neighbors. Sounded find until we got in the room and realized the pool was not well maintened and we faced a wall with thousands of mosquitos. After we changed and went back to the front desk Luis had a lot of attitude because we had asked to move to a ocean front room as we had paid for. In general, he was unfriendly and had a sour face Everytime we saw him. I would ask questions and smile and he would be short with me. He is the only person I was very unhappy with at the entire resort and could have made things way easier for everyone if he was friendly. Anyway. Our neighbors also wanted to be moved being they also were promised that and they had paid nearly double then us thru a travel agent. Needless to say we spent 2 days in that room and after persistence got moved to the 5th floor. Finally, the ocean from our balcony. The rooms are pretty, very clean and modern. No problem with the rooms being we just slept in there. This is when the trip really became exceptional because we aren't hard to please and that was our only gripe. We enjoyed dinner at every restaurant except the Asian but I am ok with that. Room service is completely included so if you didn't want to go to breakfast in the morning near the beach you could have it delivered. Or if you wanted a midnight snack you could have that too. Every single person that I met that worked there was friendly as hell and would do anything to make sure you have a great time.
Now the most important part in my opinion. I can not say enough about a few of the pool bar guys and gals. In particular, Jorge, Frelelio (sorry if I spelled that wrong) and Karla. Jorge was the absolute best. We rented a Jeep 2 days and he packed us a cooler both days with iced beer, soda and water. Every time we sat and talked he was genuine and loved to talk to us. He made great drinks and always made sure we had a cold beer and tequila. That man MADE our entire trip and if you have the pleasure to meet him you will be so happy. If I come back to Cozumel next year (which we plan on visiting Jorge) because we will be in Playa del Carmen, I surely hope to see him again.
One last story. So we paid for a private seaside dinner. It was an extra charge of $150. It was to be on the balcony of the Italian restaurant and it was setup gorgeously. It was going great and we had just got our app and the tiki torches went out, mosquitos started attacking and we couldn't see anymore! We asked if we could get more citronella put in the torches and the younger man who served us tried everything but couldn't find anyone to fix this. So we got put inside and honestly I started crying. I really wanted the extra service and special alone time but it was partially ruined by poor planning. I guess not a lot of people do that dinner but I am so happy we did. Not because of what happened that night but the next. My boyfriend was approached by Jaime, the food and beverage manager, and told that he had heard of the poor night we had and he offered us another private 4 course dinner at the Explorean (the hotel behind Fiesta that is part of the resort). I was a little hesitant because I didn't want to be upset again but boy am I happy we did. We were treated like royalty. We had 3 people tending to us. Fermin, Jaime and another who I can't recall his name. The food was served on beautiful slate plates, bottle of wine presented and an amazing Mayan Coffee show by Jaime himself. It was AMAZING. They gave me a bouquet of flowers and my boyfriend almost cried because he was so happy to see me happy. The food was incredible and when we returned to our room we had chocolate dipped strawberries and another bottle of wine waiting for us. Overall I felt very special.
Anyway, I'd you've made it this far, congrats. I would definitely come back and hope that all the staff I mentioned get a huge round of applause for the tremendous service.
Thank you again everyone and I can't be happier to have chosen FAC this year.
Completely renovated all-inclusive Cozumel beach resort redefines the family vacation experience with a lively contemporary vibe that helps every guest find their happy place.
Private beach club and on-site snorkeling for upscale family celebrations and dive trips. This thoroughly contemporary beach resort is set on Cozumel's southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more Mod than Mex. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day.
Upscale guest rooms with fresh design and a contemporary vibe. The spacious guestrooms and suites offer over-sized private balconies or terraces with partial or full ocean views. Rooms have mid-century modern hardwood furnishings, crisp white walls and sheets, colorful tropical accents, wood-grain porcelain tile floors, large showers with rainshower heads, modern artwork and fixtures, colorful coffeetables, LED reading lamps, LCD satellite TV, free WiFi Internet access, minibars and security safes. Dry-cleaning and room service are available. .
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.