From the moment you get there, every employee is smiling and trying to do everything possible for you. We have been to many hotels (some all-inclusives but mostly not) all over the Caribbean, and this might be the best service we've ever had. Aaron on the beach was so good. I could name so many more. Our only complaint would be the volume of music at times is not appropriate or annoying. But we would just move away from it. Gorgeous place great people.
"Don’t miss Yoga with Mandy on Fridays"
I did all the exercise classes here during my stay. Maria rocked the water Aerobics as did Armando and Vale. But my personal favorite was Yoga with yogini master Mandy. Class was exquisite! She helps you modify the poses and enter into the peaceful world of true yoga! Don’t miss it!
Favorite waiter Alejandro!
"Great Service but Too Loud"
We're on day five of nine in our stay at Fiesta Americana. It's a smaller resort which appealed to us when making a reservation. The problem with smaller resorts is that it's impossible to get away from the music and here....it's LOUD! It starts at about 9AM and lasts until around 6PM. Then you get a break for a couple of hours and then the entertainment starts for the evening.
We usually try to spend an hour or two by the pool reading and relaxing but here we wind up getting aggravated and either going down to the "beach" where it's a little quieter or going back to our room. You can't go out on the balcony because the music is just as loud there. With all the doors closed and the air conditioning on, you can still hear it. There aren't many people sitting around the pool and I wonder if the music is the reason. I love music of all types but I don't need to "feel it" to enjoy it. Enough about music!
The main reason we chose this resort was that we read you could snorkel right in front of the hotel. You definitely can. We didn't the first three days because it was windy and rough. Yesterday we toured the island all day. Today we finally snorkeled and it was great!!!! Lots of fish, especially around the pier. Saw a couple of flounder, a small moray eel, the biggest crab I've ever seen, several large angel fish and most of the usual species. Other reviews have mentioned hiking down to the Money Bar to start the snorkel and we plan to do that. There is a little current (not a lot) and it's more fun to float with it then to go against it.
Many reviews mention how good the service is and how friendly everyone is. I have to agree as the service and people are great.
We're on the 4th floor and the higher your floor, the better view of the water. Depending on which side of the resort you're on, the views ma be blocked by the buffet restaurant that serves breakfast and lunch.
Some evenings an outdoor buffet is set up in the reception/lobby area. Some evenings you have to eat at a restaurant. We've had four good evening meals and one not so good. Food is pretty typical for resorts.
A couple of comments about previous reviews from others....as of our visit, they ARE doing the "towel card" thing. One towel per card (you get one) and you get charged if you lose the card or towel. Also the dress code is very casual at the evening restaurants. We saw people nicely dressed and others in shorts and tee shirts. I didn't see anyone turned away.
I would have loved to given this place five stars but it's hard to do that when you spend several hours a day, aggravated.
"Service is Memorable"
The staff was incredible. A vacation to remember because of the friendliness of the staff. We became friends. Food was awesome along with the facility. Make your reservation now. This was my second time back.
First time at this resort and it did not disappoint. Gamer and all of the staff were so helpful and hospitable. The resort is beautiful and clean. The food is great. The restaurants on the resort are amazing. Good pillows, beautiful beach front, great snorkeling. Emmanuel - el hace las mejores margaritas. Great experience! Thank you!
Completely renovated all-inclusive Cozumel beach resort redefines the family vacation experience with a lively contemporary vibe that helps every guest find their happy place.
Private beach club and on-site snorkeling for upscale family celebrations and dive trips. This thoroughly contemporary beach resort is set on Cozumel's southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more Mod than Mex. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day.
Upscale guest rooms with fresh design and a contemporary vibe. The spacious guestrooms and suites offer over-sized private balconies or terraces with partial or full ocean views. Rooms have mid-century modern hardwood furnishings, crisp white walls and sheets, colorful tropical accents, wood-grain porcelain tile floors, large showers with rainshower heads, modern artwork and fixtures, colorful coffeetables, LED reading lamps, LCD satellite TV, free WiFi Internet access, minibars and security safes. Dry-cleaning and room service are available. .
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.