The hotel is good. It is right on the water. You can go snorkeling right off the ladder in front of the hotel. The beach is man made. They have nice beds and chairs on the beach. Seem to be enough for everyone. Beds are more comfortable. The food is good. Breakfast and lunch are buffet style at the beach restaurant. Good variety. We didn't care much for the Mexican restaurant for dinner. The Italian wasn't bad. We didn't try the Asian one. We went out for dinner. The hotel is a little remote. Nothing within walking distance, except another condo hotel and the money bar restaurant. we didn't try it. cab rides are about 120 pesos to the downtown area (each way). Not that far. May be about 10-15min. The rooms are huge. There is a separate living room with its own bathroom. so there are 2 bathrooms with showers in each room and the balcony is enormous which was very nice. The rooms are kept very clean. The only thing i wished they have in the room is hot water tea pot. The poor lady downstairs at the caffee had to hold the hot water button with her finger the whole time to get the hot water for tea. Request higher floor for better ocean view. They have a loud band playing a few times per week. The drinks are pretty good. Everyone is very friendly and helpful and very appreciative if you tip them. The hotel is very close (may be even walking distance) from the Chankanaab Beach Adventure Park which is great. I recommend checking it out.
We stayed at the Fiesta Americana for the second year in a row. Like last year, the service was excellent, the food was wonderful and the room was very nice.Every employee provided top level service, with a smile. The menus at the dinner spots started to seem a bit limited after a while but we were there for twelve days. The food at the Cevecheria grill on the beach was extraordinary, every day. Of special note is Jose, our waiter on the beach who always went the extra mile to provide excellent service and always had a smile on his face. Jesus in the Rosato restaurant provided excellent service as did Eduardo in El Mexicano.
Now, an area for improvement, the concrete top rim of the pool (Upper) needs to be replaced or be repaired. A chunk of concrete fell off in to the pool, narrowly missing my wife's foot. I picked the chunk and a couple chips of concrete up from the pool bottom to prevent other guests from injuring themselves. I leaned the broken chunk of concrete against a palm tree that is 18 inches from were it broke off and it was still there when we left, several days later.
You have a wonderful resort with a great crew. don't be short sighted. Please repair the pool. Guests that get injured do not tend to be guests in the future,
"Return stay at Fiesta Americana Cozumel, looking forward to going back SOON!"
We booked the cheapest room category; there was a balcony and we could step out and overlook the main swimming pool from a side angle. This kept it pretty quiet and most comfortable. Rooms are in excellent condition, clean, modern and very comfortable; not overcrowded with excess furniture; low casual chairs not the best for physically challenged or tall people. Enjoyed the balcony immensely, decent seating, best for the fresh air since we had a lower floor room; the view across the property to the ocean was somewhat obscured by trees and the restaurant buildings on the waterfront. (Wouldn't change a thing, but maybe request an upper floor if they're available in the lead price range). The grounds of the hotel are well kept, nothing really special as most of the space is taken up by the building and facilities; not a "garden" environment, and there's not a "walking beach" as it's a rocky coastline.
The staff is phenomenal; I have almost no Spanish language ability, what I've learned to say well, in Spanish, is "I'm sorry, I don't speak Spanish" It's no problem at this resort whatsoever; every employee I came across was able to communicate with me in English and in fact, it seemed that even when spoken to in Spanish, they did their best to respond in English. It was a joy to share a few laughs over the mutual language challenges; there was always someone to help if it was needed.
Best of all, the snorkeling! Take a 5 minute walk up the road and get into the water at the Money Bar. Swim out to just inside the buoy line and spend then next half hour or more floating with the current back to the Fiesta Americana watching the most amazing creatures; small rays, a few eels, fan coral, lots of fish and there's no extra charge to do it! (Tour boats show up and people who pay $30, $50 and more brought here to enjoy the snorkeling - pretty amazing when all it cost me was a 5 minute walk)!
Dining: The buffet has a decent variety, not huge; but the tacos, omelets and burgers made to order at various outlets on the property will satisfy a simple palate. For those looking for more, the Italian restaurant has good entrees; I didn't experience the Asian or the Mexican restaurant on this trip, and I'm not a sushi fan, so I can't give an opinion on those things, (This trip was too short to give a fair assessment of the dining options; only 3 nights; I spent 4 nights in the Tulum area, but I had to get back to Cozumel, specifically Fiesta Americana, because I fell in love with the island the last time I was there. My previous stay was 7 nights at Fiesta, back before the property underwent a massive renovation; they've done a wonderful job in upgrading everything overall and it's more appealing than ever.
Entertainment: Again, only 3 nights this time; we really enjoyed the "beach party" themed music on the Friday night we were there; some of the other productions, not so much, but that's not what I was there for anyway, so I wasn't really disappointed.
Drinks: I don't drink alcoholic beverages, so sometimes feel I'm not getting my moneys' worth in that area, but when you come across a fantastic sale on the property, even that can be overlooked. (I did hear from other travelers that the beverages were pretty weak; I enjoyed the no alcohol pina colada :o) just fine!
Shopping: The trip to the main plaza/shopping area is maybe $11 or $12 each direction by taxi for up to 4 people; roughly 10 to 15 minutes. The prices at the shops there are a lot higher than those in Playa del Carmen, across the channel by ferry; I'm sure this is due to the cruise passengers; they're a relatively "captive audience" and swarm the shopping areas early in the day, sometimes nearly until evening. (If I want to shop I'll go by ferry back to Playa del Carmen; I'm not really worried about the recent incidents; I've done much research, reading all of the available accounts I can find, and I have decided to keep using the ferries, though I would avoid Barco even if it reopens when I go back; the reports indicate that the ownership may be the cause of the incidents; sad... The hard working employees deserve so much more and should never be afraid to go to work).
I've stayed at one other Cozumel All Inclusive resort years ago, it had more watersport options, but because snorkeling is my obsession, Fiesta Americana Cozumel is still my "go to" place in Cozumel. I'm looking for another deal so I can get back there as soon as I can. (2 stays so far, 2012 and January 2018; I'll be back - hopefully yet this Spring).
I'm a very laid back, teetotaler who lives for snorkeling; this is the place for me. I met many kindred spirits while there as well as some who were enjoying the bars and pool. I would say it's a good environment for families as it wasn't overrun with out of control crazy people as I've seen elsewhere.
Enjoy Cozumel; it's an amazing place, the locals are wonderful people...
"Loved this resort!"
My friends and I stayed here for 6 days and 5 nights and had an amazing time. The service was great, the rooms were gigantic and beautiful, and the food and drinks were delicious. The trip was worth way more than what we paid and I would 100% recommend staying here to anyone who is interested in having a relaxing, yet fun, vacation in Cozumel.
"A Beach Paradise!"
The Fiesta Americana was absolutely incredible from check-in to check-out. I traveled with two of my friends for our spring break, and we had the best time. The food was great, and there are so many options! The sushi was surprisingly good, and our favorite item were the "pork spheres," or dim sum, from the restaurant Peninsula. We had lunch at the Cevicheria almost every day (they have house made pina coladas, incredible fish tacos, as well as the best tequila shots). The whole resort has a very laid back feel, with the perfect volume of music, and absolutely amazing service. My friends and I agreed that we felt remarkably safe the whole time, which was true about the whole island. The snorkeling is great right at the beach, and you can rent snorkel gear from the hotel. There are also mattresses that are above the water, which is really the best place to camp out for the day. The rooms were even better than we expected: spacious with a perfect view of the sea, and the internet worked well for the most part. It's strongest in the lobby and beach area, and was a little weaker in our room, which was on the sixth floor. All in all, I would definitely recommend this hotel to anyone who is looking for a relaxing, beautiful. friendly stay, and wants easy access to all that Cozumel has to offer.
Completely renovated all-inclusive Cozumel beach resort redefines the family vacation experience with a lively contemporary vibe that helps every guest find their happy place.
Private beach club and on-site snorkeling for upscale family celebrations and dive trips. This thoroughly contemporary beach resort is set on Cozumel's southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more southwestern edge, close to the island's best dive sites and tourist attractions, and just a few miles from the action of downtown San Miguel. The picturesque seaside outpost is surrounded by a lush tropical forest and is fronted by a private beach club with snorkeling, over-water sunbeds, and a boat dock. Chankanaab Natural Park, Mayan ruins, the Cozumel Museum, shopping, nightlife, golf, and all the island's premier attractions are within easy reach.
All-inclusive access and a contemporary vibe that's more Mod than Mex. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day.
Upscale guest rooms with fresh design and a contemporary vibe. The spacious guestrooms and suites offer over-sized private balconies or terraces with partial or full ocean views. Rooms have mid-century modern hardwood furnishings, crisp white walls and sheets, colorful tropical accents, wood-grain porcelain tile floors, large showers with rainshower heads, modern artwork and fixtures, colorful coffeetables, LED reading lamps, LCD satellite TV, free WiFi Internet access, minibars and security safes. Dry-cleaning and room service are available. .
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.