My husband and I just got back from our trip this week. We were only suppose to stay for 7 days but since hurricane Irma came through we extended the stay to 9. We had a nice time, but would of liked better service & better food. There are some exceptional employees that did help make our experience wayyy better. Hector & Cecilia at check in were great. Hector was our first person we had contact with and he was very nice and had a great personality. At the end of our stay we dealt w Cecilia who was more than accommodating and understanding on helping us extend our stay. Our first night we ate at the Italian restaurant. We understood that this resort was a family resort, but some restaurants have hours that are only for adults. We purposely went during those hours to have a quiet dinner- we did not get that at all. There were already families there eating which was fine, but we did notice after 7 PM more families w children were being allowed in. That was kind of annoying since the restaurant is small and the noise level was very intense. I will say we went at the end of our trip and Jaime was our waiter. He did awesome- made a special dish for us that was not on the menu and table side bananas foster! We even came another time with another couple - we all ended up getting the dish that Jaime specially made for us. From there we ate at the Mexican restaurant- it was terrible! And the service was horrible. Wouldn't recommend. Asian restaurant was yummy and our waiter was Angel- he is young and very attentive! So nice and totally recommend asking for him. He was the first person at any of the restaurants that gave us exceptional service! Now the beach- it was beautiful. Due to Irma coming through there were a few days we couldn't get in the water bc it was too rough. The man you need to ask for is HERCULES! (Not sure the spelling in Spanish) HERCULES gave us the best service every single day! He came w the best attitude even in the heat of the day. In the end he knew what drinks we wanted and how we wanted them. Plus he would help us get towels and let us know the events happening that day. If you going down to the beach make sure to ask for him. He will get to know you and give u the best customer service ever!
We went there to get married. Everything was super nice and super well organized. Our guest were all also super happy. After one week at the Condesa we went to the Occidental at Xcaret where the service is clearly not as good as at the Condesa.
It was our 4th time at this fantastic resort. Once again, unforgettable !
The brand new rooms at the Moon Tower are very stylish and comfortable.
The restaurants are great, you can't make mistakes, whatever you choose.
The most amazing thing is the way the staff cares about you to make your stay wonderful. Once again we are so grateful to Fernanda that is an amazing host, this is a huge plus for this resort.
We will be back !!!
"Best Anniversary & Birthday trip ever!"
Great resort, our 4th floor lagoon view room had an amazing sunset view and was very quiet both inside the room and on the balcony. Pools and grounds are beautiful, lots of mature palms and shade. The beach is just fantastic, with plenty of chairs and great drink service. BIG surf Sunday & Monday due to the hurricanes, then it calmed down and we enjoyed hanging out in the ocean, riding the waves. Food was good everywhere - excellent fish tacos and shrimp cocktails at the Ceviche cafe, and tasty fajitas at the outdoor place by the pool. Best views ever to eat lunch with! Food presentation everywhere was so pretty, and the staff is so accommodating. I have a garlic allergy (tough in Mexico) and they were really good about grilling my food separately at the buffet, the Mexican place and the outdoor places. If you're there for a celebration, tell them when you check in. They surprised us with champagne, messages and a decorated bed with rose petals - made us feel really special. We've been to Cancun numerous times and always tried a different resort, but I think we'll return here. No excursions or shopping trips, we just stayed "home" and relaxed at the swim-up bar or the beach. If you're there when Acro Dance does a show, GO! Those guys outdid any of the AGT acts we've seen lately. Great vacation, y'all go here!
"Fiesta Americana Condesa"
The resort was very beautiful. The staff was very friendly and promptly took care of any requests. There were lots of activities every day that you could choose from, or do nothing and relax by the pool or the ocean. I would highly recommend this resort and we are definitely coming back again.
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.