We stay here for a week and the first 3 days the TV did not work. It took 4 complaints to finally get them to swap out the TV. They did comp the room for 3 nights even though I did not ask them to. However they really acted like they could care less we were having a problem with the TV and would not put another TV in until I really got upset on the 3rd day. The night manager acted like I was being unreasonable and made the statement that well you only have complained 3 times. Not the friendliest of hotels that is for sure.
My husband and I stayed for our anniversary with our 10 month old son. It is a Very nice resort where quality service is on top of everything! Amazing food, the breakfast buffet was different every morning. We had lunch everyday at the Cevicheria, where you can find the best fish and shrimp tacos I've had. We dined at Rosato, the italian restaurant the first night and the vegetable and shrimp lasagna was simply delicious. The second night we tried San Telmo the Argentinian Steak house (this is the only place where you need to make a reservation 24 hour in advanced) but they have premium steak cuts, I recommend the zucchini/squash soup. And lastly, we don't recommend the Asian place since the food choices are minimal and is located in a Palapa by the beach, it was windy at night so you can hardly enjoy your dinner. All the staff was outstanding always making us feel at home and we had an amazing complimentary surprise because our anniversary. Will definitely be back next year!
"Home away from Home"
My vacation at the Condesa was from November 19-25, 2016. I have been visiting the Condesa for 17 years. My sisters have been going there for 20 years. People asked why do you keep going back to the same place - simple answer - the employees and customer service. Each and every guest is treated as if they were a king or queen. From, Fabrizio, Edgar, Felipe, Jose Luis Catatan, Oliver, Felix, Rodolfo, Claudio, Angel, Nocho, Mr. Ku, Pedro, Carlos, Jose, Luis, Carolina Angeles, Fernanda - they treated our party as if we were family. They were still renovating when we were there, but you would have never know it. No dust, no dirt and no noise. The pool was crystal clear and clean. The rooms were cleaned everyday. I especially liked it when they cooked at the pool for lunch. I had the best ribs ever! The waiters keep the food and beverages coming all day. Too bad we can't bottle their politeness and service to give to the servers in the States. While we were there, we saw three weddings - how beautiful and the detail the wedding planner at the hotel accomplishes. The Condesa has the best breakfast buffet - made to order eggs by Juliet. Of all the restaurants I like the Rosetta the best. The Asian has the best friend ice cream and the Mexican has the most delicious watermelon salad. All and all, we had another great time at the Condesa - can't wait to go back again!
"Too expensive. Not worth it."
-The resourt don't have much food.
-The waitresses expect a tip. The waitresses are bad. Not well trained.
- The Argentine restaurant is very small. Only have a few tables.
-The kids club is very small and have a strong smell of rubber.
-The kids club is only for kids 4 and up. If they are smaller the parents need to stay with them.
-The Karaoke is terrible because they don't have enough songs and the internet is bad (The DJ is very good)
- The place is very nice and clean!
"Quinceañera family event"
The Lugo family would like to thank all the hotel staff for their excellent service and professionalism! Our daughter's Quinceañera was so beautiful! Special Thank you to Lisbeth Cruz for coordinating everything for us! Another special thank you to the Dj's, photographers and all staff members for making us feel like welcomed family members! Highly recommend for family events!
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.