This is the resort to go to if you want a worry free all-inclusive vacation. Everything you want is included in your package. Room service, drinks, sushi, alcohol, sodas, buffet, restaurants, snacks, and even more important is the excellent service. The staff aims to please the guests. They are very customer service minded and always did a fantastic job. I choose to tip throughout the week because the service was excellent. I absolutely recommend this resort to all my friends.
"Amazing Resort with incredible staff!!!!"
We just got back about a week ago from Fiesta Americana Condesa and we had an INCREDIBLE time! We checked into the hotel before our room was ready- we were told to go grab something to eat.. and the staff came and welcomed us and said if we needed ANYTHING just to let them know. We came to our room with wonderful cheesecake plate sitting in our room.. Which was delicious.
The food was incredible.. at each and every restaurant.. The fish tacos.. WOW to die for!! I could have ate those each and EVERY day! We loved the different food options- Claudio and Angel the waiters by the pool were incredible. Anything thing we wanted, they made possible-
Gabi- did a great job with activities and keeping the music fun and happening by the pool. :)
**ALL in all we would defiantly go back. We loved everything about this resort!!
*Big shout out to to Ruth DeMuth with TripGuy Travel for helping us find this incredible resort to stay at- From finding the resort, to setting up each part of our travel arrangements, she made the transitions and arrangements easy!
"Amazing honeymoon at Fiesta Americana!"
My wife and I traveled to Mexico for 9 nights as part of our honeymoon trip. Our stay at the Fiesta Americana was the most memorable and pleasant experience I can remember!!!
We were first greeted by the wonderful and inviting lobby, where we were immediately checked in and received a free upgrade to an Ocean View room. The view from our room was simply spectacular! Our room was also prepared especially for us, with flower petals and swan towels. :) We also got a free bottle of champagne!
The service was tremendous throughout the resort, everyone had a smile for us and we never felt like we had to wait for anything!
Drinks were really fantastic, you could ask for any high-priced alcohol and they would pour it right there in front of you. I got a big mug for pina coladas and they would fill'er up, no questions asked! :) Margaritas were fantastic as well, as you might expect.
The food was possibly the best part of the experience: the beach bar with the shrimp tacos was simply amazing, the restaurant near the beach is the best place for breakfast as it is in the open air and you can enjoy the sea view during breakfast. It then becomes an Asian restaurant for lunch and dinner, very interesting and enjoyable dishes. The Mexican restaurant was of course tremendous, the Italian place was nice, and the steak restaurant was very very good! There was also a sushi bar which was delicious, and an outside BBQ dinner near the pool... We were there for 9 days and barely managed to try each place once!
Also, as a special treat we booked a beach dinner - they set up a table on the sand with torches, and come out to serve you a very special dinner while mariachi play in the background!
Overall this was a truly perfect experience and we would absolutely love to come back.
"Another great trip!!"
To a Potential Visitor: this was my 5th trip to this hotel in 20yrs. My 4th in the past 4. My kids,wife and I are in love with this place. We have stayed at 7 other hotels in Cancun and Riviera Maya in the years in between, but this is what we call home (in Mexico, at least). However, I will keep this review as fair and balanced as possible. This hotel is on the older side. It's currently undergoing renovations to bring it up to more more current time. Hotel is getting its rooms revamped due to what most travelers called cramped bathrooms and quarters. That, however, is the only bad thing I could point out about the place.
The help, service and food is outstanding. This is a great family or couples place. Enything you want, just ask and it shall be done. The service is always with a smile and that famous "my pleasure". The food is great. We have had an off night at one restaurant, but the manager more than made up for it with his service and enthusiasm ( thanks señor Luna). This hotel is located very close to AquaWorld for the water sports and adventure enthusiasts. The beach is quite big and clean. There is a great place by the pool that serves fish and shrimp tacos and the works. Wash that down with a cerveza con limón and you have just arrived to Mexican paradise. While I don't agree with the new paint job and my whole family always loved the old yellow color, this hotel still has heart, it has soul. It's got that Mexican flare you should want while being in Mexico. After all, you are not in Jamaica or the Bahamas.
It's not a big hotel. This is key for us. You don't need a shuttle or a golf cart to get around. There is just the right amount of rooms. Not too many to overwhelm the visitor, and yet big enough to make it feel alive. There is a kids club for those wanted to get away without the kids, but couldn't. It has all day activities for kids. Not coloring books, but actual, supervised activities that you will approve of. Teen club exists as well. Every video game system and game, pool table, ping pong, air hockey, etc. In all, this is a very good (excellent really) hotel for families and singles alike. Great food for an all-inclusive resort, (especially the Italian restaurant and cervecería) excellent service, clean and super friendly. Come, stay, enjoy, live a little.... or a lot!!!!
To the Hotel Staff: thanks to all, but here are some names of the ones who stood out the most. Fernanda, you are beloved by our kids and have gone above and beyond for all of our needs. Your attention to detail and our well being will always be remembered. Fabrizio Montemurru, your professionalism and generosity is greatly appreciated. Thank you for being a man of your word. To Jairo in the Italian restaurant, thank you. You are excellent.
To JJ (JuanJose) i don't know why you have not been moved up to a specialty restaurant yet...for the past 4 years you have entertained our family at Calmia(if a manager is reading this, please know he is excellent and his English surpasses most empoyees). To señor Luna, thank you for making sure we had a great evening at your restaurant. To Sandro at cervecería, you make the best drinks in this hotel. To make em that good while working so hard at a fast pace, and still never miss a beat, is impressive. Thanks for that.
Special thanks to the girls at the kids club, especially Andrea. Kids can't wait to see you next time. Finally, thanks to all the people, workers and staff that make FACC run the way it does and for all your hard work. Your hard work is visible everywhere we look. It is you who make us want to come back year after year after year.
"Great resort, would stay again."
This was my first all-inclusive type resort, I'm usually the type to "Wing it" and go backpacking. This time it was a trip with my parents who are near their 60's so I figured lets do an all inclusive and plan everything from the beginning. I liked everything about the resort, the staff is very attentive and accommodating. My sister has been to another all-inclusive in cancun, she said the food here is 10x better and would choose to stay here over the other one if she were to come again. The beach was extremely clean and the staff at the beach bar were extremely attentive, always came up asking if we needed anything. The resort isn't HUGE so it was easy to get around, but plenty of restaurants and bars. It's within walking distance (10 minutes) to aquaworld where you can book random tours. The rooms were clean, room service was prompt. The wifi was strong everywhere we were at, the AC was cold!! I've never experienced a more attentive staff team in my life. I'd recommend it to anyone who wants to try out an all-inclusive in Cancun.
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.