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“Grupo Posadas”, S.A. de C.V. (Posadas) guarantees that the sites it has
on the international data network known as Internet (“Internet”),
particularly the ones it has on the World Wide Web (“web”), at which
reservations may be made or booked for any of the Hotels of Grupo Posadas,
shall have or offer the best room rate for any Hotel belonging to Grupo
Posadas ("Lowest Rate Guarantee"). This guarantee applies to the
room reserves at any of the Hotels of Grupo Posadas, which include the
following hotels: Fiesta Americana®, Fiesta Inn®, The Explorean®, Fiesta
Americana Grand®, and Aqua®. The World Wide Web sites of Posadas include
posadas.com, fiestamericana.com, fiestainn.com, theexplorean.com, as well as
the ones with the extensions .com.mx, .com.br, .com.ar (“the Posadas websites”).
In order for a claim to be valid under this guarantee, it must comply with
all the Terms & Conditions referred to in this paragraph and be submitted
in accordance with the Claim Processing procedures specified below.
The Guaranteed Lowest Rate Guarantee means that Posadas shall guarantee
that the rate offered on the Posadas websites (“the Posadas Rate”) is the
same or lower than any of the forms of reservation at the Hotels of Grupo
Posadas, including the Reservations Center and/or agencies that have
agreements to make reservations at the Hotels of Grupo Posadas.
Posadas shall grant a bonus (“Lowest Rate Guarantee Bonus”) on the found
rate (“Competing Rate”) equal to a discount of at least 25%, based on the
Terms & Conditions.
HOW TO APPLY THE GUARANTEE
The Lowest Rate Guarantee is applied to a published available room rate,
but is not limited to: the same type of room (bed, view, amenities); at the
same hotel; same lodging dates; same number of guests; same currency; and
same reservation policies (payment, cancellation or change terms); it may
likewise be reserved through any other means besides the Posadas websites,
such as the Reservations Center and/or companies having agreements to make
reservations at the Hotels of Grupo Posadas, and applies only to the
reservations made through the Posadas websites—provided all the Terms &
Conditions set forth herein are met.
RESTRICTIONS
Minimum Difference
Due to fluctuations in currency exchange rates, the difference between the
"Posadas Rate" and the "Competing Rate" must be greater
than $1 USD (american dollars) for the Lowest Rate Guarantee to proceed.
Extra Charges in Addition to the Lodging Rate
The Lowest Rate Guarantee does not apply to taxes, tips, supplements or
any other Hotel or extra guest charge, nor to charges in addition to the room
rate which may be applied at the Hotels of Grupo Posadas.
Lodging for Several Nights
For multiple claims related to lodging consisting of two or more
consecutive nights at the same Hotel, each night shall be evaluated
independently, and the Lowest Rate Guarantee shall be applied to the specific
night(s) that meet(s) the conditions of these Terms & Conditions.
Service Suppliers
The Lowest Rate Guarantee does not apply to the rate of any of the service
suppliers known as “opaque suppliers”, which include but are not limited to
“priceline.com”, “hotwire.com”, “hoteles.com”, “hospedarse.com”,
“despegar.com” and “preciobase.com”. For purposes of this section, an opaque
supplier is defined as any provider or supplier of hotel services, an entity
or service that keeps the buyer or user of its services from obtaining
information related to the available rooms at a Hotel until said buyer or
user has guaranteed the payment (“Opaque Supplier”). A World Wide Web site is
considered to be opaque if it fails to disclose any of the following:
1. The name of the Hotel or Hotel chain in which the room offered as
available is located;
2. The precise location of the hotel where the available room or category
to which it belongs is located;
3. The identity, brand or other specific affiliation identification of the
Hotel or hotel chain which allegedly will furnish said available room; and
4. Any other type of specific information that may disclose the identity
of the Hotel or Hotel chain (such as the exact name of the hotel restaurant,
its commercial or geographical identification, etc.)
Package Rates
The Lowest Rate Guarantee does not apply to package rates. The latter
include but are not limited to:
1. Lodging at a Hotel sold as part of a travel package and in which the
hotel does not offer additional services such as: airline tickets and/or car
rental and/or cruises (all inclusive travel packages and the like).
2. Hotel lodging sold with courtesies that have an added value, such as
complimentary breakfast and/or lunch and/or dinner, and/or parking at the
Hotel.
Rates that Are Not Published or Promoted for the General Public
The Lowest Rate Guarantee does not apply to rates that are not available
for or offered to the general public. Rates that are not available for the
general public include but are not limited to the following:
Negotiated Rates
- Any rate requiring a
club membership or affinity program or belonging to any other
organization in which certain rates for a specific group of people is a
goal.
- Deals offered
specifically through printed or electronic means such as e-mails or
bulletins.
The staff of Posadas’ Customer Service Department has the
exclusive right and discretionary authority to determine the validity of any
claim. Therefore they may check the claims to see whether or not they are for
the same Hotel type and quality, room type and dates, and may also make sure
that the claims comply with all the Terms & Conditions specified herein,
as well as with the Claim Processing requirements described below.
CLAIM PROCESSING
Clients interested in filing a claim to make the Lowest Rate Guarantee
valid, as the case may be, must send the claim no later than 24 (twenty-four)
hours after making and confirming a reservation through one of Grupo Posadas’
web pages, as long as it is 48 (forty-eight) hours before the scheduled
arrival date. The original reservation has to have been made through one of
Grupo Posadas’ websites and does not include reservations that were either
changed or canceled.
Under no circumstances shall Grupo Posadas be responsible for charges,
refunds or expenses related to the cancellation of reservations made with or
through third parties.
In order to efficiently
process the Lowest rate Guarantee, please fill the form “Best
Rate Claim”. Clients must fill in and send all the required
data, and will receive an acknowledgement of receipt at the e-mail he/she
specified on the form.
Should the claim prove to be invalid, the Customer Service Department will
e-mail the Client to inform him/her that the claim was rendered void.
Valid Claim
After validating a claim, the Customer Service executive will send the
Client an e-mail message or other form of communication, including the
reservation confirmation number and the new rate he/she will be charged.
If the Client does not receive a confirmation from the Customer Service
Department within 24 (twenty-four) hours after sending a claim, he/she may
e-mail mejortarifa@posadas.com to check the status of the claim.
Possible Scenarios to Apply the Lowest Rate Guarantee
If the Client has already received the confirmation of the “Lowest Rate
Guarantee”, he/she must present it upon arrival, and the hotel will have to
charge the rate specified in the reservation (Discount Rate), with which the
guarantee will be applied immediately.
Should the Client arrive to the hotel without having received a reply
about the guarantee from the Customer Service Department:
- The receptionist shall
verify the status of the claim within the office hours of the Customer
Service Department, Mondays through Fridays from 8 am to 8 pm, and
Saturdays from 9 am to 2 pm, Mexico City time.
- Should the Customer
Service Department report that the claim was not valid, the receptionist
shall charge the rate confirmed in the Client’s original reservation.
- Should the Client
register outside the office hours of the Customer Service Department,
the receptionist shall check the following business day and, if the
claim is valid, an adjustment shall be made.
- Should the Client’s
stay not coincide with the office hours of the Customer Service
Department, the hotel shall charge the rate confirmed in the Client’s
original reservation and shall ask him/her to check the status of the
claim directly with the Customer Service Department, by sending an
e-mail to mejortarifa@posadas.com
within the following ten calendar days. If valid, the Customer Service
Department will take the necessary steps to reimburse the difference.
In the event of a fully prepaid rate reserved through a Grupo Posadas
website, the Customer Service Department shall reimburse or apply the
difference to the credit card with which the Client made the payment—if
possible, within a period of 30 calendar days after the claim was presented.
If a prepaid reservation is made through a room supplier of the Competition
or of anyone other than Posadas, then Posadas shall not be responsible for
any charges related to the cancellation of said reservation.
All the brands of which Posadas is an owner or licensee, and that appear
on the Posadas websites, are protected by law and by the corresponding
copyright in accordance with the guidelines set forth in the Terms &
Conditions section (“Terminos y Condiciones” in Spanish; “Termos e
Condiçöes”, in Portuguese; or under the section containing these provisions
and provided in any other language) of each Posadas website.
- Relationship
with the General Terms & Conditions
With regard to the contents of these Terms & Conditions as they apply
to the Guaranteed Lowest Rate Guarantee, generally speaking they shall apply
to all the related and applicable provisions contained in the section of
Terms & Conditions (“Terminos y Condiciones” in Spanish; “Termos e
Condiçöes” in Portuguese; or under the section containing these provisions
and provided in any other language) and Policies for Use (“ Políticas de Uso”
in Spanish; “Politicas” in Portuguese; or under the section containing these
provisions and provided in any other language) of each Posadas website.
For any questions related to claims, please write us at bestrate@posadas.com.
All Users are informed that the Lowest Rate Guarantee shall not be valid
in locations were it is prohibited by law or by any other legal provision.
“Grupo Posadas”, S.A. de C.V. reserves the right to amend, review, add to,
suspend or terminate the application and validity of the Lowest Rate
Guarantee at any moment, with no prior warning.
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