Nice hotel. Luxurious environment and friendly staff. Breakfast area close to pool. Room was on front side and very close to highway. Safe was not working. Toilet was not working.Maintenance not OK. Would find another place next time in Queretaro.
"Business trip at Queretaro - Oct 24th - 27th"
Very good Hotel, again I really had a very pleasant stay. My welcome at Fiesta Americana was very nice, fruits, cookies and a small bottle of red vine at the room when I arrived. Staff was always very nice and supportive. Very clean room and bathroom. Great breakfast menu and very nice bar.
"Nice hotel but very bad guest service"
Spent one night at hotel. They suggested I take a room on the executive floor where I could meet a client and do some work.
Became quite ill that night. Im the morning I was still very ill and asked for an extended checkout as my flight did not leave until 9pm that next night. I offered also to pay for the extra day even though I wasn't staying overnight.
The hotel said no room and I would have to leave. Even though I was violently ill. They gave me one hour to leave. They came to my door and took my things as they said they needed the room for someone else. This was only at 12pm in the day. They could not even grant me s couple of hours to try to clean myself up for traveling. Horrible management. I have never been treated so poorly while travelling. No one even asked how I was doing or showed any consent. Never staying again.
I have been staying at this hotel for the past 5 years and Always I get positively surprised by its service and quality. The staff at the front desk is prompt and kind. Food is of a verey high quality and you can Always enjoy the tipical mexican desayunos.
- friendly staff
- comfortable, spacious room
- curtains completely block outside light
- restaurant though not atmospheric does serve excellent local food
To work on:
- the bath was topped with a marble surround which did not match its sizing precisely. This was uncomfortable (and cold), but also dangerous - when pulling myself up from the bathtub, the top of my backbone brushed it and would have been bruised if any faster.
- the teabags and coffee in the room are chargeable. This seems parsimonious for a hotel of this level.
- the commercials in the room are annoying, for charity donations and more. I want as little unnecessary information to absorb as possible when staying in a room.
So there is work to be on the details, but overall this is a comfortable, welcoming hotel and I would happily revisit.
The hotel Grand Fiesta Americana Querétaro exudes excellence and is designed to allow guests to create memories that will last a lifetime. Step inside and experience the Mexican hospitality that is famous around the world.
With its contemporary design and a touch of luxury and sophistication, the architectural style of the hotel is reminiscent of the majestic hacienda mansions that are symbols of traditional Mexico during some of the country’s most important historical and cultural eras.
Located on one of the main thoroughfares connecting the city to the nearby industrial parks and bordered by the Plaza Boulevares and Plaza del Parque shopping centers, the hotel offers 173 comfortable guest rooms decorated in a minimalist style, as well as a fitness center, outdoor pool, Business Center, and event rooms.
A crucial part of any stay is mealtime, which is why we never miss the opportunity to delight our guests with a wide range of Mexican and international dishes at our specialty restaurant. Guests can also relax or strike up a conversation while they sip on their favorite beverage at the bar.
Visitors will find all of this and more at Grand Fiesta Americana, a hotel that holds itself to the highest standard of quality and offers personalized concierge service to ensure a perfect stay in Querétaro.
Come stay with us and experience the exclusive atmosphere that can only exist at the Grand.
Please note that check-in begins at 3pm, subject to availability. Check-out is at 12pm. Express check-out is recommended.