"Boutique Hotel, very nice, I will come back..... For service 5 stars!"
I just came back from Cancun_Fiesta Americana Villas Cancun.(nov 3 to nov 9) We stayed 1 week. Its an OK hotel, service is nice, people are very friendly. No all inclusive which is great, Rooms are spacious and at this moment the hotel is in renovation (no lobby) and soon all the rooms will be updated. The beach front has 3 steps down to the sand which is unusual but the water is amazingly blue and clear and the sand white. Has a pool for toddlers and one big pool nothing amazing just a pool. No kids allowed in the hot tub, hot tub was warm no hot at and all the pools cold. The ocean was warm so we stay there all the time . Our view from our room was side of the building / view of some of the ocean but we stay very little in the room so we didn't care.(ocean VIEW and ocean FRONT are 2 different things) If you have kids or special need of any kind please ask for pool floor or 1st floor_pool view. Its not an impressive hotel or luxury at all but I will totally come back. We use public buses to go to the Isla mall (12 pesos) per person one way.. 85 Degrees every day - no rain at all
"Hotel under reconstruction"
When booking the room in the hotel I wasn't aware that the hotel was reconstructed and refurbished. Only the beach restaurant was open and the lobby and other common places closed. Therefore the room price was quite high.
"Cancelled our reservation without telling us."
My wife and I arrived to check in at Fiesta Americanas. After a small delay they told us our reservation had been cancelled one day beforehand because there were no funds in our account. We had money in the account.
Having no where to stay a lady at the front desk said she can get us a special deal at an all inclusive resort called Krystal Cancun down the road. We agreed and she organized a taxi for us. Upon arrival at Krystal we went to check in only to be told there's no reservation for us and they wouldn't call Fiesta Americanas for us. I begrudgingly walked back in the to Fiesta to ask what the deal was. 3 hours later it was finally sorted. We checked in finally at Krystal and was informed that it is NOT all inclusive like Fiesta told us. Grrrr what a debacle. Very dissapointed with Fiesta Americanas..
our room was very clean. The staff was very nice and accommodating. The location was perfect directly on the beach and close to restaurants and excursion destinations.... We Will definitely be back again!!!!
Perfect location, wonderful employees, undergoing major reconstruction. Can't wait to go back and see the new place. Had a wonderful time. Absolutely loved it. Highly recommend. Employees always called us by name which was very impressive. Beach service and pool service was wonderful and fast. Newly finished beach restaurant was awesome and the view wonderful. Very clean rooms and very large. We had a fully equipped kitchen which was very nice even though we didn't use it much. Can't say enough about the friendliness of the staff in every part of the hotel.
WHEN WAS THE LAST TIME YOU DID SOMETHING TO PAMPER YOURSELF?
The facilities of our Spa at Fiesta Americana Villas Cancún are specially designed for you to help you reach your greatest state of relaxation. We take care of every detail for you to live an unforgettable experience...