Excellent location, staff very friendly and helpful, my room ( a suit) was spacious and pleasant, excellent beach. In front of shops and travel agencies, walking distance from the center of entertainment
"La Palapa Restaurant"
Outstanding customer service at the Palapa Restaurant inside the hotel. The following members did an amazing job in taking care of us:
Rolando, Gerson, Maria-Clara, Lupillo, Osiris, Rolando, Pedro y Gaudencio.
We give them 5-Star class in customer service. Our trip was from Sep 4 -12. Thanks so much.
My first impressions were great. The hotel was very clean and the staff was really friendly especially Sergio, Gustavo and Roberto. Thanks to them all we had a really great stay. The restaurant has good food and not so expensive. I also like the small beach area and the blue water. It was really great !
"Exceptional hospitality & welcoming atmosphere "
Our recent visit to the Fiesta American Villas in Cancun has turned out to be just as enjoyable as the 6 previous times we vacationed there. All 5 of our family members, ranging in age from 6 to 67, were pleased with and appreciative of the incredible hospitality shown to us by all the members of the hotel staff. A special thank you to chief concierge Ignacio for making impeccable transportation arrangements for complicated round-trip transfers to and from the airport and hotel for our family members and also thanks to Vania for exceptional customer service.
The hotel rooms were spacious and clean, and the beds were very comfortable. The resort itself is located within walking distance of local restaurants and shops. Although the palapa restaurant (which also houses the poolside bar) is currently undergoing a renovation, the poolside restaurant and the in house restaurant were operating and served delicious breakfast and dinner entrees. The waiters poolside and ocean side were always ready with quick service and a friendly smile. The swimming pool is clean and well maintained and the ocean water of the beaches is clear and beautiful. We highly recommend this resort as an excellent tropical vacation destination.
"Unplug your phone once you get there!"
This place is not bad overall but the reason why I give it one star is because they deceived me and pretty sure they do with other guest. They call and say you have 1000 complimentary pesos at the restaurant, you get down to the restaurant they take your order and serve you and pretend to know what ur talking about until they bring u the check and send u to front desk and then front desk doesn't know what ur talking about so guess what? U have no complimentary nothing save yourself the trouble and disconnect your phone you will receive several of these calls.
WHEN WAS THE LAST TIME YOU DID SOMETHING TO PAMPER YOURSELF?
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