Stunning sunset view, comfortable casual or more 'dressy' setting - your preference. The food is very good to excellent to satisfy discriminating taste or your kid's quirks. Service is excellent - attentive and not overbearing. Thank you Lorenzo, Ernesto, Alex, and Nallely - you are indeed beautiful people.
We've been traveling Fiesta Americana for years now and we've never been disappointed with their hotels. The Villas is probably their least fancy of beach resorts (We've been to 4 of their properties), but we loved this hotel. Everything there exceeded our expectations. We will be returning next year for sure.
This hotel is a small resort property, and is very good for families. You can see the entire beach and pool area from just about anywhere, so it is easy to keep track of the kids. They have a baby pool and a larger pool for adults, which was beautiful. It's primarily a family resort that caters to Mexican families, and there was no problem with loud or drunk guests.
The beach area is small too, but sufficient for the size of the hotel. The beach area is beautiful and the surf was very calm. We felt very comfortable with our 2 year old in the ocean there. We never had a problem getting an umbrella on the beach or pool area, even late in the day. This was a huge plus for us, as it is a frequent problem at other non-Fiesta America resorts.
The rooms and hotel in general are well maintained, very clean, and well appointed. Our room came with a kitchen and a separate living room area. If you're looking for a good view, ask for a room on the 5th floor. Most rooms do not have great views, as their property has a lot of palm trees that block the views, especially on floors 1 - 3.
Service all around was very good. Our 2 year old had a melt down during dinner at the Palapa Restaurant and their employees came to the rescue. One waiter gave us extra bread and showed my daughter how to feed the fish at the pier. Another waiter brought her dinner plate set up in the shape of a smiley face. I wish I remembered their names as they went above and beyond. This was the case throughout our time there and is standard at Fiesta Americana resorts. In our 10+ trips to Fiesta Americana resorts, the staff has always been friendly and accommodating.
Location within the hotel zone is ok. It's in the middle of the hotel zone and you can walk to the flea market, supermarket, nightlife and some restaurants about 5 blocks away. There are 3 malls across the street, but these 3 malls were largely abandoned and vacant.
My only complaint was the persistence of the time share people, who sit at the concierge by the hotel entrance. We declined to take their tour multiple times in person, and they continued to call the room throughout our time there to see if we had changed our minds.
All in all, we loved this hotel and will be returning.
"6th visit "
This September 16th we will be staying for a sixth time. We are bringing our son and his wife for a late wedding present. Our last stay in 2014 for 15 days was perfect. While the food prices have doubled and no longer offer meal packages it is still our favorite vacation spot. The staff is extremely friendly and we like the fact that it's a small resort. Everything is close by so no need to rent a car. The wait staff and bartenders are always friendly and courteous. The toughest choice for me there is pool or beach . Which to do first? This will also be our third stay during Mexico's independence day celebration.
"No hot water, loud and terrible food."
Don't expect to get warm water for a shower here. For the nine days we have been here, we have called management at least 5 times to see if we could get water warm enough to shower in. They would come up, check the water and say "it's fine." And we would say, "it's luke-warm at best and since the room rate is $250+ a night, we want hot water!." There were a million excuses: "it just rained, people used all the hot water, it's too late at night to have hot water, the water heater is leaking."
We have only had hot water for about 4 days. All we were given as recompense was a cheese plate and a bottle of champagne which made things better for a second but what we would have really loved hot water!!
The walls are paper thin. We could hear our neighbors rearranging their furniture till about 12 midnight every night. Their TV was so loud I often thought I should roll over and see them in my bed next to me.
When they finally left, after 5 nights, we had quite neighbors until the Riu hotel next door started their pounding, ear splitting music, with a horrible announcer trying to sing with the music (he's out of tune.). The music lasts until 11 on Fridays, and although this is not FAs fault, their paper thin walls do not help the situation.
The food is also not very good. We could only choke down breakfast twice and dinner once until, out of necessity we went elsewhere.
The staff is very nice and they try to be helpful but the problems with the hotel are insurmountable. When we checked out we found out that the plumbing in the entire hotel is leaking and the staff told us that since the hotel was built in the 70s the entire plumbing system needs to be redone. Im sure this is a problem that will not be fixed in the near future.
If you want sleep, good food and a hot shower without a million excuses, do not come here.
Fiesta Americana: Instead of using all your excuses for not having hot water, stop being cheap and get you water heater to work properly. Give your clients the hot water they pay for and expect.
"The kindest staff I've ever met"
Thanks to all the staff! They have been really kind and nice. I spent just one night there but I would have liked to stay more. The rooms are clean and well furnished and the location is perfect as well as the beach and the pool.
WHEN WAS THE LAST TIME YOU DID SOMETHING TO PAMPER YOURSELF?
The facilities of our Spa at Fiesta Americana Villas Cancún are specially designed for you to help you reach your greatest state of relaxation. We take care of every detail for you to live an unforgettable experience...