Smaller facility than some in Cancun which made it so much more fun. The entire staff was excellent and friendly. Got to know many of them because the place is not spread out . Dining staff was pleasant and most working hard on their English. We had lots of laughs there
This was the second time I have stayed here, and, I must say, they have stepped up the food quality and personnel. Try the Mole Enchiladas, they were spot on. Omar, Jorge and Martin at the pool made my birthday weekend party fantastic. I look forward to staying again.
"Two visits in six months!"
We enjoyed the Villas so much the first time in May, that we returned for our 30th wedding anniversary. We went to the restaurant more this time and found the value to be good and the food delicious. We still love the atmosphere here in spite of any negative reviews you may read elsewhere. I can look beyond some cosmetic issues and focus instead on the friendliness and professionalism of the staff here.
Excellent customer service, clean! They go out of their way to make sure you are taken care of! More personal attention than the larger more commercial sized hotels give! My husband & I were very pleased & will return!
My family takes a trip out the country ever year there is a total of 12 of us and I have to say the first 7days were more that me and my family could EVER Dream of customer service was above and beyond room was amazing we wanted as a group to do the timeshare and return again units the last day my son and his partner were told to either stop showing affection or get out the pool unacceptable...............at this point I talk to the manager and let him no how very disrespectful that was and how unhappy it made my entire family I asked my son if he could forgive the situation because we did want to return my parents first time here and thay Loved it and would like to return next year he said no so we will not be returning in future