Our recent visit to the Fiesta American Villas in Cancun has turned out to be just as enjoyable as the 6 previous times we vacationed there. All 5 of our family members, ranging in age from 6 to 67, were pleased with and appreciative of the incredible hospitality shown to us by all the members of the hotel staff. A special thank you to chief concierge Ignacio for making impeccable transportation arrangements for complicated round-trip transfers to and from the airport and hotel for our family members and also thanks to Vania for exceptional customer service.
The hotel rooms were spacious and clean, and the beds were very comfortable. The resort itself is located within walking distance of local restaurants and shops. Although the palapa restaurant (which also houses the poolside bar) is currently undergoing a renovation, the poolside restaurant and the in house restaurant were operating and served delicious breakfast and dinner entrees. The waiters poolside and ocean side were always ready with quick service and a friendly smile. The swimming pool is clean and well maintained and the ocean water of the beaches is clear and beautiful. We highly recommend this resort as an excellent tropical vacation destination.
"Unplug your phone once you get there!"
This place is not bad overall but the reason why I give it one star is because they deceived me and pretty sure they do with other guest. They call and say you have 1000 complimentary pesos at the restaurant, you get down to the restaurant they take your order and serve you and pretend to know what ur talking about until they bring u the check and send u to front desk and then front desk doesn't know what ur talking about so guess what? U have no complimentary nothing save yourself the trouble and disconnect your phone you will receive several of these calls.
"Debra - visitor"
This place is the worst place I have ever stayed. The service in the restaurant was awful, waited 45 minutes for our meal, then they forgot part of the meal and we finally said, please take it off the check. Then later that afternoon my ring was taken from our room while we were at the beach below our room.
We reported it, they searched everything even our clothes, suitcases, purse, etc. still no ring. Since this they have done nothing and its word against there's that I even had it with me.
What do I have to gain to report my engagement ring, which I've had for 39 years, missing??? I get no kick out of reporting this. They say there is nothing they can do about it and have chosen to do nothing, as they say we have no proof I had it with me and I asked how do you have proof I didn't?
I am very sad to walk away with no ring, unappreciated and disrespected, as they are calling me a liar. Totally disappointed with the Director Manuel. He has no respect for his customers. Our stay was for 7 days, however after the 3rd we checked out, I'm sorry I refuse to stay in a place that calls me a liar and has invaded my privacy.
The "animadores" Sergio, Roberto, and Gustavo did their best to make sure everyone was having a good time.
The service in all sectors was excellent compared to US standards. One small thing: you need wider shower curtains!. The humidity is over the top in Cancun, so anything you can do to keep the humidity down in the rooms would be much appreciated.
Friend of your "socia" Ma. Isabel Raygoza Maceda
"Excellent Vacation at the Fiesta Americana Villa"
We were warmly greeted when my family and I arrived. It was our anniversary. Check-in was very smooth and when we went to our villa, the bed was decorated with "Happy Anniversary" and animated characters which was hand made by talented staff member. Also later that evening, they delivered a bottle of champagne and chocolate dipped strawberries. The resort is very nice and the customer service is excellent. The resort is centrally located to shops, excursions, grocery stores etc. Every room in the resort faces the beach and ocean. This resort is a great place for family, couples, etc.