This was our second time at this property. Our room on the 5th floor had a great view of downtown Cancun and the Sea. We ate at La Palapa restaurant for dinner three times. Each time it was very empty which was sad because the food is reasonably priced and excellent! Our party went deep sea fishing and brought back fish which Joaquin prepared 3 ways along with sides to make a super great meal! Ernesto took care of us along with Gerson, Gaby, Elsy, Santos, Aron, Cesar and David. Our last night we were surprised by Ernesto with a table set out on the brick patio close to the beach. Tiki torches, candles, white table cloth and a fabulous view were provided. Eduardo was our chef and did a great job, especially with our baked apple tart with vanilla ice cream dessert. Ernesto checked by in regularly, took our pictures and provided great conversation. It was a great last night at FAV.
Our party of 4 had numerous services at the Spa. Our therapist; Beatrix and Veronica were great! Our one call out was the receptionist/reservation service which was poor. All our services were "specials" and we requested specific therapists. This seemed to cause great confusion at the desk. Each time we waited 20 minutes with the lady calling others for help 3 times. The spa seems to be under new ownership with some remodeling. Its clean but lacking the spa look, smell and feel. Hopefully this will improve over time.
It looked like the resort was adding umbrellas around the pool which is a good thing. It would be helpful for all the families with kids to had cover from the sun around the kids pool.
This is a family oriented resort but we don't mind this as its better then unruly rude adults!!!
"Absolutely incredible staff!"
This has by far been one of the most amazing and memorable vacations I have ever been on! The staff at Fiesta Americana made every day an adventure and went above and beyond to ensure that we felt safe and welcome like guests in their own home. We are not much for activities but Sergio, Santino and Gustave at the pool were so incredibly friendly and enthusiastic that we just couldn't say no! The Zumba classes were an absolute riot and we especially loved the daily superhero surprise parties! Sofia and Daniel at the lobby bar were amazing and always greeted us with the biggest smiles. Jose at the pool bar deserves a medal for his attentive service. Seriously, I don't know how he does it! It's like he can read minds! There are so many more staff at the Fiesta Americana that contributed to this unforgettable vacation and I can't thank them enough. We will absolutely be back and I can't wait to see all these smiling faces again!
"Beautiful hotel and wonderful staff!!"
Spent a week at Fiesta Americana Villas Cancun and I can't wait to return. Best vacation experience ever!! The amenities were wonderful, so beautiful and clean, but the friendly staff gave it a personal touch that I've never experienced in other hotels. We felt like they were family by the time we left. I want to go back just to see our friends, Wendy our waitress, Sophia and Jose in the bar! I loved the karaoke! They treated us like friends and not just guest. The staff at the outdoor restaurant, especially Sergio, Luis and Manuel, could not have been better. We had no complaints!
"Excellent stay in Cancun"
The Fiesta Americana Villas are very nice. The staff from the welcoming at the door to the final day of our stay was amazing. They spoke both Spanish and English for the most part. So helpful with everything we needed. The Resort is very clean. They are remodeling in some areas and some of the rooms are still needing updated but even though our room was not freshly remodeled it was very clean. I am extremely picky when it comes to cleanliness and older amenities but this did not distrupt our stay at all. The pool was very clean, the grounds extremely kept up, the ocean view was AMAZING... from every angle! For a lower priced resort our stay was incredible. The food and service was also very good and a big variety. We give our stay at Fiesta American five stars! We also personally thank Vania at the front desk who helpeds in. Also our servers at the main restaurant... everyone from Ernesto to Gaby, Gerson, Nalle, Santos and on our last day Luis and Aaron. All so very nice, and provided excellent service from morning till late at night. Thank you all! We can’t wait to come back. 😍
We had a girls trip to Cancun. We live your resort. Our service and the amenities were great! Staff is so friendly and nice. Also felt very safe. Hope to return.
Excellent service from Wendy our waitress, Sophia at the bar, Luis tuz in room service, Sergio and Luis from the restaurant! The views and property set up is great. Everything you need is always close and nothing beats the ocean view. We scheduled a massage with veronica and her service was also great. Activites everyday are fun and the bar has special events as well!
Enjoying your vacations with family or friends in Cancún is a trip to paradise; especially when you choose Fiesta Americana Villas Cancun from among the hotels in Cancún, Mexico, which will make your vacations truly unforgettable. The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families.
Fiesta Americana Villas Cancún is situated on Punta Cancún, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
We remind you that the check-in time is from 3:00 PM (subject to space availability). The check-out time is 12:00 AM. We suggest that you use our express check-out service.Exclusive benefits of the hotel. The Mexican-style architecture of this hotel conveys warmth and excellent harmony while staying at the hotel.
The privacy of its one, two and three-bedroom fully-equipped villas give guests a sense of security; a stretch of white sand, the turquoise blue sea, culinary delights with Mexican and international touches, activities for each member of the family and the personnel service of the staff all add up to a pleasurable experience.