Our experience with one night stay at Fiesta Americana Villas in Cancun with family was definitively below our expectations and overpriced vs overall hotel appearance, quality of room and services. Food was also not at required level.
"True Hospitality in this Quaint Resort"
We are Hilton Grand Vacation and Wyndham timeshare owners and have stayed in many resorts. We prize this resort's excellent services, cleanness and great hospitality. We checked in this quaint Cancun resort a few days ago and felt nothing else but care and kindness shown by people working in this resort. Everyone smiles and acts courteously toward guests. Before we checked in the resort, we were concerned about the size of the unit and whether there is a kitchen where we can cook our own meals since we have special diet needs. it was our blessing when I called the resort and got Jose, a sweet and caring gentleman who works at the front desk, on the phone. When I expressed my concerns to him, he assured me not to worry and he would personally make sure we would be happy and have everything we need while staying in the resort. He upgraded us to a spacious suite with a beautiful ocean view and we have been very happy staying in this unit , waking to a turquoise blue ocean every morning. We have a full kitchen where we do our simple cooking daily. We truly have everything we need to be happy in this resort.
I saw many huge resorts in cancun but love this resort where we feel quite at home. People who work in the resort are genuinely good people. I would like to mention Alex who works at the Concierge desk and how he volunteered to help me out when I broke my prescription sunglasses. I asked him if he could help me find a local optical store where I could get my glasses fixed. He so kindly brought my prescription glasses to a store near his home and had them fixed for me. This type of personal attention and genuine kindness really make this resort stand out as one of the best in Cancun. Compared to many timeshare resorts we have visited through HGVC and Wyndham, Fiesta Americana Villas Cancun provides as excellent services as those we have visited in the States. We are looking forward to coming back to the resort in the near future.
In addition to the amazing hospitality, other highlights about the resort are its perfect location, beautiful beach, and quaint style.
Kids club used to be great-now worthless. Several staff including Paco our concierge couldn't find it. We wasted over an hour trying to find it and a worker. Then there was a big hunt when we found it for the people who were supposed to be working it. They used to do activities and play games and crafts now they just turn on the tv. They say they are open but the workers say it is their break and no kids from 1:30-3 then they close The pool is covered with green algae (see photos)and there was more than 1 diaper floating in it. They now fill the fridge with treats that are expensive and we have to lecture our kids to not touch- not what we want to do on our vacation. Then we moved their water up high so our kids would just drink the water bottles we got from the grocery and they charged us for the water and the coffee that we also had purchased at the grocery which was sitting next to the coffee pot. Most of the forks tines were bent in 4 different directionsThey repeatedly called the room waking from naps about trying to sell time even though we said we would not go to a presentation and wish we had never bought time here the wifi is free but slower than snail mail
"Loved our week at the Villas"
This property was a wonderful surprise for our family. Every person working there was cheerful, helpful and all around knowledgeable. We are a beach/water loving bunch and this resort was on a beautiful stretch of sand and sea. Safe enough to swim at night! The restaurant and drinks were very reasonable. The rooms, kitchens and beds were clean and comfy. It was nice to be located between the nightlife scene and Cancun town-quiet and cozy property. We've been to a number of such properties in Mexico and beyond...this was a little gem.
"The maximum of villas"
It was the best days I spent at this hotel, all very attentive and helpful the rooms are comfortable and the best I could spend my beers .. if you visit Cancun I recommend this hotel close to the clubs.
Enjoying your vacations with family or friends in Cancún is a trip to paradise; especially when you choose Fiesta Americana Villas Cancun from among the hotels in Cancún, Mexico, which will make your vacations truly unforgettable. The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families.
Fiesta Americana Villas Cancún is situated on Punta Cancún, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
We remind you that the check-in time is from 3:00 PM (subject to space availability). The check-out time is 12:00 AM. We suggest that you use our express check-out service.Exclusive benefits of the hotel. The Mexican-style architecture of this hotel conveys warmth and excellent harmony while staying at the hotel.
The privacy of its one, two and three-bedroom fully-equipped villas give guests a sense of security; a stretch of white sand, the turquoise blue sea, culinary delights with Mexican and international touches, activities for each member of the family and the personnel service of the staff all add up to a pleasurable experience.