stayed 5 days with them and to tell you truth you will not be disappointed if you stay here but we were very busy doing excursions so we were not in the room very much. There beach is a little different but beautiful in it's own way and lots of fish in front of there little doc nevertheless we had great service from the bar while we sat under pallapas happy hour was a great way to start our week. As it says in most reviews the sales guys are annoying and never give up, I would have given 5 stars if not for that they even call you in your room to ask. The room was very clean with a kitchenette and 2 balconies with beautiful views full fridge. and a huge shower that was a little difficult to enter needed to be cautious but there was hand rails but still a little hard and there was warm water not really hot and the pressure was a little on the low side. All service people were great from Francisco in the front desk to our waiter Alexander in the restaurant to the valet guys in the front.

When coming into fiesta Americana our first experience was with the security at the gate before entering the hotel, he was friendly although dealing with our shuttle driver & quickly let us in. The bellman was quick to make us feel welcome after our flight, and lead us to the checkins so we can get settled in and make the most out of our vacation. The design of the hotel was beautiful, had a very nice rainforest type feel to it. The hotel pool & beach were no different, we never had to leave, besides at night when wanting to explore. The hotel staff was awesome! We were a few friends in our 20's, but it was very evident that this hotel was kid friendly vs if you're looking for the Cancun party scene

We stayed at this hotel for 7 amazing days. The staff was more than helpful, went out of there way to help us have the best vacation ever. Miguel was the best, but they were all amazing the entire staff! The restraunt at the water, next to our beach front room was delicious. They were also very friendly and excellent waiters. They were on top of everything. They all made us feel right at home. The cataramaran tour is the best , along with the captain cook .

My husband and I came with my brother and his wife for 8 days. From the time we arrived until the time we left we had spectacular views, wonderful service and amazing food at La Palbalo restaurant. Your staff is the an amazing example of Excellence especially Ernesto! He greeted us with a smile, made us laugh, and most of all made the whole experience FUN! We experienced Fiesta for the first time and loved everything about it. Ernesto went above and beyond anything we had ever experienced. Thank you from the bottom of our hearts for having such an amazing place. We will definitely be back!

We booked a one bedroom suite with an adjoining studio for 8 days. Our stay from the first day to the last was relaxing and more than enjoyable. The rooms and kitchen served our needs well, but most of our time was spent at the peaceful pool and beach area. They were perfect and met the expectations we had from all of the beautiful photos online. Most enjoyable however, was the food and staff at La Palapa restaurant and bar. Our first night we were greeted with a friendly smile and impeccable service from Ernesto. The ceviche and other entrees were some of the best we have had. We came back the next night for an Independence Day fiesta and had a blast with food and games. Then on the last night we enjoyed our farewell dinner on the beach served up by Ernesto and friends. Great ambiance, delicious food and perfect service. Loved the Fiesta Americana Villas in Cancun.