Don't expect to get warm water for a shower here. For the nine days we have been here, we have called management at least 5 times to see if we could get water warm enough to shower in. They would come up, check the water and say "it's fine." And we would say, "it's luke-warm at best and since the room rate is $250+ a night, we want hot water!." There were a million excuses: "it just rained, people used all the hot water, it's too late at night to have hot water, the water heater is leaking."
We have only had hot water for about 4 days. All we were given as recompense was a cheese plate and a bottle of champagne which made things better for a second but what we would have really loved hot water!!
The walls are paper thin. We could hear our neighbors rearranging their furniture till about 12 midnight every night. Their TV was so loud I often thought I should roll over and see them in my bed next to me.
When they finally left, after 5 nights, we had quite neighbors until the Riu hotel next door started their pounding, ear splitting music, with a horrible announcer trying to sing with the music (he's out of tune.). The music lasts until 11 on Fridays, and although this is not FAs fault, their paper thin walls do not help the situation.
The food is also not very good. We could only choke down breakfast twice and dinner once until, out of necessity we went elsewhere.
The staff is very nice and they try to be helpful but the problems with the hotel are insurmountable. When we checked out we found out that the plumbing in the entire hotel is leaking and the staff told us that since the hotel was built in the 70s the entire plumbing system needs to be redone. Im sure this is a problem that will not be fixed in the near future.
If you want sleep, good food and a hot shower without a million excuses, do not come here.
Fiesta Americana: Instead of using all your excuses for not having hot water, stop being cheap and get you water heater to work properly. Give your clients the hot water they pay for and expect.
"The kindest staff I've ever met"
Thanks to all the staff! They have been really kind and nice. I spent just one night there but I would have liked to stay more. The rooms are clean and well furnished and the location is perfect as well as the beach and the pool.
The hotel was very nice. Our room was a little rundown but you don't spend much time in your room. The food was very bad. For it being Mexican food it didn't have much taste to it. We ordered a pizza and it came cold. When we ordered food poolside, the food wasn't that good. But besides the food, everything of this hotel was ok. The area is perfect for kids because the waves don't come in so big.
"Great location, friendly staff and good service!"
Me and my partner came to this hotel in the last week in June. On arrival the lady at reception was very polite and friendly and told us everything we needed to know about the place. We then went to our room and got ready to hit the beach straight away as it was boiling and we had been on a plane for 10 hours. The room was a good size and very clean. I couldn't get over the size of the TV it was huge!! We didn't have much of a view from our balcony as the trees were in the way but we didn't care because everything else seemed lovely. We went down to the beach and a waiter came over to us and served us with cocktails all night! They were delicious! The restaurant was in a great place and it was wonderful to watch the sun set whilst eating two huge pizzas! two for one and we couldn't finish them as they were so big! Again very friendly staff in the restaurant.
We spent a lot of time around the beach area and constantly got waiters and waitresses coming over to ask if we wanted anything else which was really nice! The two cocktails for the price of one was also very popular. The sea was warm and calm and very blue, I preferred the sea at this hotel as the waves were not strong and you didn't get knocked over haha! We had told the lady at reception that me and my partner had just got engaged and they left us a bottle of champagne and some chocolate strawberry's in our room with rose petals and a lovely towel display on our bed. It was such a nice touch!
Me and my partner would definitely come back to this hotel as it was very relaxing and everyone seemed to be friendly there. The Cocktails and Pizza were to die for and the location was perfect!
"Location, location, location"
My wife and I stayed at the hotel during last week of July, this has been our 3rd time in the hotel, the views to isla mujeres are awesome, ocean front villas have a great view of pirate night cruises which have fireworks nightly at 930! Our family joined us and we stayed in a 3br villa, great space and huge outdoor terrace, you are 1km away from forum by the sea mall so it is an easy walk. The villas have a full kitchen and you have a supermarket 500m away. The beach is protected by a natural reef so you don't have big waves, perfect for children. I didn't have a 5 star because a think the whole hotel, even though in very good conditions, may be a candidate for a full demolition and makeover due to the prime location it has.
But we will keep on coming to the hotel as long as we can! Really enjoy it!
Enjoying your vacations with family or friends in Cancún is a trip to paradise; especially when you choose Fiesta Americana Villas Cancun from among the hotels in Cancún, Mexico, which will make your vacations truly unforgettable. The turquoise color of its tranquil and shallow waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families.
Fiesta Americana Villas Cancún is situated on Punta Cancún, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
We remind you that the check-in time is from 3:00 PM (subject to space availability). The check-out time is 12:00 AM. We suggest that you use our express check-out service.Exclusive benefits of the hotel. The Mexican-style architecture of this hotel conveys warmth and excellent harmony while staying at the hotel.
The privacy of its one, two and three-bedroom fully-equipped villas give guests a sense of security; a stretch of white sand, the turquoise blue sea, culinary delights with Mexican and international touches, activities for each member of the family and the personnel service of the staff all add up to a pleasurable experience.