We really enjoyed our accommodation , big room with nice view and terrace, great location , all staff is very friendly specially Fabian that was helpful at all times, we highly recommend this hotel, the only minor thing was that we were asked several times by other members of staff to attend to a presentation of their vacational packages.
"What a great hotel"
I was amazed what a great find this hotel was.
This hotel is perfectly mantained, rooms are spacious. You have a kitchenette, fridge, microwave and dishwashing machine. Laundry is available for free in each floor.
You can go to the supermarket and make it a not so expensive and just make a few meals at another restaurant.
Everyone was so helpful and nice, since you get there in your car (valet parking) , at the lobby, the bars, cleaning ladies. A special mention to Rafaela our waitress at the pool bar.
You can get 2 attached rooms if visiting with more family members.
Will stay here for sure when I go back to Cancun.
Just returned from a week’s vacation...hotel was great...clean, food and drinks good (hamburger was only bad food), beach access and pool and activities were great.....customer service excellent! Would like to thank all individuals listed below for making our stay so wonderful!
The staff are all so pleasant and helpful! We will return!
Overall, we had an excellent experience here and would definitely come again.
When we first arrived, Jasmin helped arrange our rooms. We were tired from our traveling and she patiently helped arrange our rooms. Unfortunately, they didn't have any standard rooms left, so they upgraded us to two suites each with a living room and full kitchen. The next night, they rearranged our two rooms so that we had a suite and a standard room connecting to it, turning it into a two bedroom suite.
I just want to say that even though the hotel is called Villas, there are no villas. There is one giant hotel. Since the rooms have full kitchens including a fairly large refrigerator, guests are permitted to cook and can treat the room as their own apartment. That must be what they mean by villas.
The staff were extremely nice and friendly. They brought as many towels, bedspreads, and blankets as we asked for. I want to make a special mention for Berzain, the door man, who went out of his way to help us with our bags and taxis.
The pool area was beautiful and looked like it came out of a postcard. The pool curved around and went under small bridges. The beach was small, but was nice, shallow and calm. They even had a life guard on duty and activities such as zumba outdoors.
My family also enjoyed the karaoke in the lobby each night. We were able to choose any song we liked, even in English. Also, the hotel offers free self-service washing machines to all its guests. You could purchase detergent in the gift shop.
I can't wait to go again!
"Worst place ever. If you have the choice, then go somewhere else. "
Unfriendly staff. Overstaffed but no one is responsible. Rooms are not clean. Shower a nightmare. This place is the worst hotel I’ve ever been. The service is bad and your room is not been cleaned everyday. Since they are simply not able to manage.
Enjoying your vacations with family or friends in Cancún is a trip to paradise; especially when you choose Fiesta Americana Villas Cancun from among the hotels in Cancún, Mexico, which will make your vacations truly unforgettable. The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families.
Fiesta Americana Villas Cancún is situated on Punta Cancún, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation.
We remind you that the check-in time is from 3:00 PM (subject to space availability). The check-out time is 12:00 AM. We suggest that you use our express check-out service.Exclusive benefits of the hotel. The Mexican-style architecture of this hotel conveys warmth and excellent harmony while staying at the hotel.
The privacy of its one, two and three-bedroom fully-equipped villas give guests a sense of security; a stretch of white sand, the turquoise blue sea, culinary delights with Mexican and international touches, activities for each member of the family and the personnel service of the staff all add up to a pleasurable experience.