There was a lot good about this place but there was also some very annoying things. Overall, I would recommend staying here.
-The view from the balcony facing the beach and city is amazing. We were on the 18th floor.
-Room was nice. I like that it had a fridge, microwave, toaster, dishes, forks, knives. Comfortable bed. Clean.
-The pool is nice and I like that it has a view of the ocean. I like how it has access to the beach from the hotel.
-The location is good in that you can walk to various restaurants, bars, mini marts, stores, etc.
-Safe in room for guests to use is great
-Hair dryer, iron, ironbound, couch, dining room table, chairs and table on balcony.
-Check-in: The gentleman who checked us in did a poor job. He works the evening/night shift. I don't know his name. Our reservation was for 7 nights. We had booked from a 3rd party vendor and had the paper work to prove it was paid for 7 nights. He said it showed we were booked for 5 nights. Investigated and finally said. Ok, that's fine, I see we will do an extension. He didn't explain things well though and he left us feeling uneasy. He gave us the paperwork to sign and it said 5 days and showed the date of checkout for 5 days later. He said it is fine and told us to sign it. We signed but made sure to cross of 5 days and wrote in 7, and changed the check out date.
-When we went to the pool for the first time, they said something about needing a different card to check out towels. They said we should have been issued them when we checked in. The guy who registered us never gave us towel cards. The people at the pool were surprised and almost seemed in disbelief at first but then they said it was ok and were nice enough to go get us 2 cards from the front desk. We were annoyed that the guy who checked us in didn't tell us about this and didn't issue us the cards. But after we got them, it was fine. Its kind of annoying to have these cards because if you loose the card you get charged $30.
-Wrist Bands: the front desk guy also didn't tell us anything about being required to get wrist bands. There was a guy hassling us when we arrived with a clipboard telling us he will get us wristbands, but we figured it was just a timeshare thing or he was trying to sell us something. We figured if we really needed wristbands the staff at registration would have told us. Come to find out the day after we arrived, from security, they wanted guests to have bands, so we went and got them. We got them but avoided any offers for free activities or breakfast and said we were not interested in any programs or timeshares. We weren't really hassled from the staff after this but we also did our best to avoid anyone looking to talk about timeshares with the guests. Having the wristband is annoying because it clearly identifies hotel guests as tourists and people at businesses or selling things want to increase the price because they know you are a tourist.
-Re-registering: We went back to the front desk at around day 5 to make sure we were registered to stay 7 nights not 5. The lady explained it. We were fine. We noticed on the paperwork it said they issued us 3 towel cards. (The booking was for 3 adults but we told them only 2 of us came). They never issued us cards at registration and we were issued 2 cards by the pool staff. They corrected it. But if I hadn't noticed that, it would have been a problem at checkout.
-A/C was out for about 3 days out of the 7 nights we stayed there. That sucked because we are paying for that amenity. In all fairness it wasn't their fault. There were thunder storms and rain, so the electricity went out in the city. Still, I think they could have handled it better. They could have notified the guests, they could have provided some sort of credit or compensation for the inconvenience and they could have notified us when it was back on again.
-Don't open the line of credit/open tab when you register. We opted out when we found out they charge 5,000 pesos and then they credit you back anything you haven't used.
-The shower: You needed to find a trick to get it to come out full pressure from the shower head. If you pulled the tab up, it would fall back down and the water would only come from the bottom or it would dribble from the head. We needed to pull it up all the way, hold it for several seconds and then slowly release.
-Loud: If you are there Thurs-Sunday, you will hear the loud music from the clubs and bars from about 9:30 until 6am. Bring earplugs and you should be fine.
So overall, I would say the good outweighed the bad.
by the way, we had originally booked for 3 adults. Only 2 ended up going. We didn't receive credit for having 1 less person even though we had paid for an additional person, but we were Ok with that because we had paid using a 3rd party vendor, so figured that situation makes it more complicated.
"Attention to all Americans Europeans and Canadians do not stay here"
I booked Acapulco for 6wks as my dream vacation I contacted this hotel before I arrived and was told it would be ok to pay in US dollar but when I arrived I was told no so I asked to speak to a manager and waited 2hours in 35degrees heat and still never got to speak to one until the next day. Then we met Brenda the manager she was so rude and unhelpful she told me to go to the bank but they only change 300usd per day then we got a taxi driver that worked for the hotel n Brenda asked him to change my money everyone knew our business it was hell in the heat with 3children we got so fed up after 10days we wanted to cancel our booking and it was then she said she could except dollar just so she could get our money so we paid for 27nights in total and booked somewhere else for the last two weeks so when it came to check out she said we owed more because the peso was dropping its rate but that was not our problem we locked our price in in dollar then when she couldn't charge us for that she denied getting 1400 dollar the second day we were living in a nightmare when we said no more money she threatened us with police and we said yes get them u are corrupt she wouldn't get the I had to sit down write down everything I paid for as she couldn't add up right we eventually left and went to a beautiful hotel and I will be taking legal action against the Fiesta Americana Acapulco as I have all the evidence against Brenda in black and white. Acapulco is meant to be so dangerous and yet this hotel manager Brenda wanted me to ask a stranger a taxi driver to change thousands of dollars. And the the room we got the sliding doors didn't close proper the room had a awful odour the phones didn't work and the balconys where so dirty with people throwing smoke butts just please don't waste your money on here Acapulco is beautiful but this hotel will ruin your experience
"Amazing IF...you avoid a few things"
the good stuff first... AMAZING MANAGER. very clean rooms, great personal (the best). Great location (facing las brisas) The normal hotel staff will do anything to make your stay a great one -
What was a real problem, was the unprofessional, aggressive attitudes of the time share staff - AVOID Them. They say free breakfast, but you have to sit one on one with them - horror! Then they never want to answer your questions when you need an answer - they just string you along - THEY HAVE NO MANNERS. They have a very nice pool side restaurant, but AVOID the pizza - they make and bake the dough in the morning, then just dress it when you want to eat and a quick bake - just a horrible cardboard pizza in the end.
"I just said "WOW!""
It was my first time to visit Acapulco, and I wasn't really expecting anything spectacular since we came from the Philippines, and our beaches are undeniably unbeatable. Yet when I saw the view from our room, I just said "WOW"! It's one of the best views I've seen, and the hotel truly surpassed my expactations. The hotel was the highlight of our stay. The beach is not great, just average(sadly, It's not white sand). Also,the hotel's swimming pool is inviting and big. One thing that I didn't like was that we were required to wear this plastic bracelet throughout our stay. I understand that it serves to be identified as guests of the hotel. But it was just VERY uncomfortable, and it's my 1st time to experience wearing that. Also, don't order the pizza located in the pool area. I didn't mind the price (500 pesos), but the taste was horrible. Breakfast is average, didn't offer a lot of choices. Overall, I would still go back here.
"Beautiful and relaxing!"
We spent 9 days in Acapulco and stayed in three different rooms at the Fiesta Americana. We had 7 nights in our room we booked through our Hilton Grand Vacations club. And the other two night we booked through the hotel because we got in a day early and left a day later. All the rooms were very nice, but bring your EAR PLUGS! Each room was loud. You can hear everything on the street and on the weekends the party starts at midnight and goes until 5:30 a.m.!!!! We stayed on the 19th floor for 6 nights and could still hear everything. And this is during slow season. The pools are beautiful and provide plenty of lounge areas. The service is great too. The concierge- Diana Diaz was very helpful as we had a few issues with luggage and scheduling reservations at the water park. Take advantage of the spa. They have lots of treatments and I had one of the best massages I have ever had by Ines.
Fiesta Americana Villas Acapulco is waiting for you at one of Mexico's most attractive and traditional destinations, a modern hotel in Acapulco that greets its guests with its minimalist style in the lobby and the comfort and amenities of its rooms and villas, ideal for spending family vacations or business trips.
Located in the heart of the Condesa, Acapulco, within easy reach of restaurants, nightclubs, bars and shopping malls.
We remind you that the check-in time is from 3:00 PM. Check-out is at 11:00 AM. We suggest you use our express check-out service.