It was my first time to visit Acapulco, and I wasn't really expecting anything spectacular since we came from the Philippines, and our beaches are undeniably unbeatable. Yet when I saw the view from our room, I just said "WOW"! It's one of the best views I've seen, and the hotel truly surpassed my expactations. The hotel was the highlight of our stay. The beach is not great, just average(sadly, It's not white sand). Also,the hotel's swimming pool is inviting and big. One thing that I didn't like was that we were required to wear this plastic bracelet throughout our stay. I understand that it serves to be identified as guests of the hotel. But it was just VERY uncomfortable, and it's my 1st time to experience wearing that. Also, don't order the pizza located in the pool area. I didn't mind the price (500 pesos), but the taste was horrible. Breakfast is average, didn't offer a lot of choices. Overall, I would still go back here.
"Beautiful and relaxing!"
We spent 9 days in Acapulco and stayed in three different rooms at the Fiesta Americana. We had 7 nights in our room we booked through our Hilton Grand Vacations club. And the other two night we booked through the hotel because we got in a day early and left a day later. All the rooms were very nice, but bring your EAR PLUGS! Each room was loud. You can hear everything on the street and on the weekends the party starts at midnight and goes until 5:30 a.m.!!!! We stayed on the 19th floor for 6 nights and could still hear everything. And this is during slow season. The pools are beautiful and provide plenty of lounge areas. The service is great too. The concierge- Diana Diaz was very helpful as we had a few issues with luggage and scheduling reservations at the water park. Take advantage of the spa. They have lots of treatments and I had one of the best massages I have ever had by Ines.
"Great Experience. First rate at a great price!"
We had initially begun our vacation in Acapulco in a different hotel, but were disappointed with those previous accommodations. We went walking around to look at other options and found Fiesta Americana. Their quality of service and cleanliness of facilities and attention to detail made me feel like it was on par with anything in the U.S. It was really a step above the other hotels in the area. We had a great experience with them and I wouldn't hesitate to stay their again or recommend them to a friend.
"Fantastic Service - Xtra clean rooms"
After 40 years of travel, this hotel has got to be my favorite. The staff are the best I have ever met. They actually care, and will do all they can to make me feel comfortable. Excellent location - Great beach, pool area !!
"Had to unpack my luggage 3 times..."
I had booked this hotel about 6 to 7 months in advance for 2 weeks to get a good price and to be able to make a request for the location of my room in the building as I know the music from the clubs underneath is really loud. So I asked for a high floor and an even numbered room but I was only given a high floor room but not an even numbered room which I was ok with, particularly after traveling for over 20 hours, I just wanted a bed. The first day I reported a strong smell of humidity on the floor and in the room, which reception kindly moved me to my 2nd room so understandably I had to pack my stuff again so I could be moved to another room.
My second room still on a high floor and still an odd numbered room, also had the same smell but not as strongly so I thought just to accept it and get use to it plus the cleaner used to spray some deodorant too so I unpacked for a second time. For a few days it was ok except the music was still too loud particularly during the weekend but I knew this when I booked so just tried to sleep through it. However 3 days in my 2nd room my perception for this hotel got worse when the hot water stopped working in my room, so I reported it every day for 4 days and every time a maintenance person would review it but not fixed it, I was asked to leave the water running until it was hot which took 25-30 minutes each time, not only a waste of my time but waste of water! So after this problem not being fixed after 4 days, again I went back to the reception to complain. Reception again kindly offered me another room but after all the problems I had on what I thought would be a great holiday, II refused to just get another room and I requested an upgrade. Gerardo whom originally moved the previous time had to check with his supervisor Mauricio, both very polite. Mauricio showed me my 3rd room (even numbered!) on a reasonably high floor as he upgraded me.
As I unpacked for a 3rd time in my new room, I was pleased that I was given the upgrade I requested but somehow I feel like the hotel should have owned my experience from the beginning. There was a leak in my new room which I reported once, after that I didn't care anymore.
To finalise, this 3rd room was better and considerably less noisy than the 2 other odd numbered rooms. I have completed a survey and the manager Alejandro Dominguez has confirmed he will make my next holiday better but I am not sure I'll come back to this hotel again.
Waiters Neptali, Raúl & Humberto were great in the pool area and made things better with their service, their cocktails and happy hour.
Fiesta Americana Villas Acapulco is waiting for you at one of Mexico's most attractive and traditional destinations, a modern hotel in Acapulco that greets its guests with its minimalist style in the lobby and the comfort and amenities of its rooms and villas, ideal for spending family vacations or business trips.
Located in the heart of the Condesa, Acapulco, within easy reach of restaurants, nightclubs, bars and shopping malls.
We remind you that the check-in time is from 3:00 PM. Check-out is at 11:00 AM. We suggest you use our express check-out service.