Rooms are pleasant, pools are great, nice beach access. Best thing about the hotel is the staff. Yoltic checked us in and made us feel comfortable immediately. A few days into our stay, there was a room issue. At the desk, Perla is fluent in English which helped immensely. Luciano worked with us all day taking care of the matter. He also made sure the following days that everything was fine with our stay. I would like to thank the whole staff, but especially those three. Also the GM A. Dominguez Aveleyra for wishing us a pleasant stay.
The rooms closer to the street are noiser. At night there are nightclubs that play music through the night.
Acapulco may not be for those faint of heart. There are armed police everywhere. It depends on what kind of traveler you are. We paid attention to what we were doing and where we were going. Had a good experience with the people we came in contact with.
"Still a Star"
We have been staying at the Fiesta Americana each year for 23 years. It has been the perfect hotel for us, and the friends who have joined us from time to time agree.
The views from any room in the hotel are spectacular. The location is perfect. We can walk or take a short bus or taxi ride to enjoy all that Acapulco has to offer -- unlike in the hotels in the Diamonte area, where you are sequestered in your own hotel. It's great being among American, Canadian, and Mexican tourists. Those anxious about security issues should feel very safe at this hotel.
The staff always has been attentive and helpful. We enjoy the breakfast at Chulavista restaurant, where Hector Acevedo, Felix Munoz, and Silvino Rivera are superb.
We plan to return next year.
"Great hotel, amazing customer service."
The only very small negative point is the little place furniture has for the clothes, but we managed to place our things. I must say we were there for 21 nights so maybe we had too much stuff. The security is top priority, the customer service is the best. As for the price (from Canada): we wanted to try this hotel years before but the price was too high, this year we succeed to get a fair price and are delighted by our stay.
"Still A Great Place To Stay"
Simply put and in my honest opinion, The Fiesta Americana Villas, is the best hotel in Acapulco. Year after year this great hotel never fails to impress me.
Due to its central location overlooking Acapulco Bay, it has the proud distinction of having the best overall views of not only the Bay, but also, all that makes up this lovely City of Acapulco.
The accommodations are spacious, modern and kept immaculate on a daily basis by a highly efficient housecleaning staff. The grounds and common areas are also very well kept and detailed on a daily basis. There are three restaurants within this hotel, one for each time of the day, and all have a great variety of delicious and well-prepared meals to choose from. The Fiesta Americana Villas also has the distinction, due to its location, of being close to all the great dining options that this city has to offer, no matter what type of meal you are in the mood to eat.
As far as the hotel staff is concerned, there is no way I can praise them enough. They all go out of their way to make you feel welcome and special and address any and all concerns you may have. I would like to give special recognition to all the front desk staff, as well as, all the restaurant and poolside staff for their exceptional and courteous service, which greatly satisfied all our needs.
The General Manager, Senor Alejandro Dominguez Aveleyra, Guest Service Manager, Brenda Santos Estrada, Food and Beverage Manager, Senor Ricardo and the Head Chef, Senor Miguel, all deserve and have my utmost respect and admiration for their exceptional and overall management of this hotel. They all made my wife and I feel like family, and made our vacation one of the most memorable and enjoyable times we have had in many years. We are already planning to return to The Fiesta Americana Villas soon!
"Amazing Hotel with Amazing Staff!"
This hotel goes above and beyond every time we stay there. They are the only option we consider on our yearly trips to Acapulco. All the staff, from the lovely Guest Service Manager Brenda Santos Estrada to our sweet lady that cleaned our room daily to the security staff and front desk staff, are all so professional and sweet and make you feel like you are at a home away from home. It was my birthday as well and they went out of their way several times throughout the day to make me feel special. Rooms are gorgeous and clean and there is no better view you can hope for. Their free wifi is awesome, the room service is great, if there is anything that needs repairing they are on top of it immediately, the gym and laundry facilities are awesome, I honestly can't say enough good things. I literally cry when I have to leave to come home lol. Posadas should be very proud of their Acapulco location as its amazing!
Fiesta Americana Villas Acapulco is waiting for you at one of Mexico's most attractive and traditional destinations, a modern hotel in Acapulco that greets its guests with its minimalist style in the lobby and the comfort and amenities of its rooms and villas, ideal for spending family vacations or business trips.
Located in the heart of the Condesa, Acapulco, within easy reach of restaurants, nightclubs, bars and shopping malls.
We remind you that the check-in time is from 3:00 PM. Check-out is at 11:00 AM. We suggest you use our express check-out service.