"The stay isn't worth the price!!! Be prepared to shell out money!!!"
Following a very bitter experience with one of the hotels in XALAPA, I decided to check out very early (though I had a day more reserved) and did a reservation in Fiesta Americana Veracruz (about 110km from XALAPA). I was sent 5 mails confirming the reservation as there were many errors.
I paid about MXN 3950 (approximately USD 240 per night).. The room I have been told is Fiesta Club King. This was supposed to be the 3rd best room, as I was told, the other 2 being Governor Suite and Presedencial Suite. However, I noticed that the room is smaller and pretty much similar to a normal room in any good branded hotel.
The moment we entered the room we notice price tags attached starting from the coffee maker kit, water bottles, mini bar etc., After shelling out about USD 240 per night we were surprised about the sight of the small room and the price tags..
Another surprise awaited us in the morning.. the Breakfast... Guys please ensure that you categorically check with the hotel members whether you are allowed to eat in any of the restaurants the hotel has, which usually is crowded and has the breakfast offering... I didn't do so.
We enquired about the place for breakfast and the attendant helped me guiding to the restaurant and we finished our breakfast to get the bill of breakfast for additional charges which is when I came to know that the USD 240/ night room doesn't offer the complete buffet breakfast. We were only allowed to eat continental breakfast. Ideally most of the hotels offer a complete breakfast. I would have atleast expected that the staff helped me understand this when we mentioned the room number when we entered the restaurant.
Atleast one good point is, I explained this matter to the lady in the reception while checking out and she was so nice to get the additional cost cancelled and apologised for the communication gap.
All in all, we felt that the money we spent is too high than the standards that the hotel offered. For the stay of a night in this hotel we stayed 2 nights in another hotel which was pre-reserved.
"some NFL channels and nothing much on the beach"
I could not watch the NFL games I wanted, but the hotel staff was great at trying to look for the game. Nothing much on the beach they need jet-skies, horses, anything other than just chairs for the beach.
"A standard stay!"
This is a very standard hotel in terms o services. Elevators very old, floor distribution a little confusing, personnel is very friendly but the food is a little strange in terms of quality. Not the best, maybe not the worst hotel you'll find.
"Avoid this place..."
This place sucks, horrible customer service. They try to charge you for everything. Elevators are from the past century. Be aware of Time-share sellers, they are like hawks since you step into the hotel. I checked out early and still get charged for the room I didn't used. Try to speak someone about it, the answer was: The manager is too busy right now... They just reminded me why I stop staying at this chain.
"Ok hotel, pityful service"
I stayed for the weekend and had a problem with my reservation (dont use the web page for reservations), at the hotel nobody was able to support me. Be careful with the charges. Hotel is old, but has a decent beach and pool.
Reservations on line can not be reversed, and when calling reservations they were helpless either
Stay at the most attractive hotel in Veracruz, Mexico, on the Gold Coast, Veracruz's exclusive zone located just five minutes from the Convention Center with easy access to the airport and downtown. The Fiesta Americana Veracruz, located in the tourist area of Boca del Rio with direct beach access, has 233 rooms, including rooms for smokers and guests with special needs. Also enjoy the hotel's two recognized specialty restaurants (seafood and Italian cuisine) and many other services: business center, spa, restaurant, cafeteria, gym, beauty salon, tobacco shop, jewelry store, two swimming pools with a Jacuzzi and Pool Bar and 11 meeting rooms.
We remind you that the check-in time is from 3:00 PM (subject to availability). Check-out is at 12:00 PM. We suggest you use our express check-out service.
We will offer all the comforts you require in this standard room to make your stay at the Fiesta Americana Veracruz a real pleasure: a King Size bed, hair dryer, iron, mini bar, alarm clock/radio, safety deposit box large enough for your laptop, coffee-maker, internet, and toiletries. And for a small increase in the room cost, you can include a third adult.
This is another standard room that also offers all the comforts necessary for a truly pleasant stay: two double beds, a hair dryer, iron, mini bar, alarm clock/radio, safety deposit box large enough for your laptop, coffee-maker, internet, and toiletries. And for a small increase in the room cost, you can include a third adult.
Standard room with king size bed. It offers all that is necessary for a pleasant stay. It also provides hair dryer, iron, minibar, radio alarm clock, safe box with space for a laptop, coffee maker, and internet access and beauty products.
Rooms located on floors one to five with capacity for two adults and two children. With rooms for smokers and non-smokers. These rooms provide hair dryer, iron, minibar, radio alarm clock, safe deposit box with space for a laptop, coffee maker, Internet access and beauty products.
Experience a new concept of comfort in this room, which includes a King Size bed, continental breakfast, coffee, tea, cookies, courtesy afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost), complimentary beer and wine (maximum 2 per person) and luxury toiletries different from those on standard rooms.
Enjoy a more personalized service on staying in one of these rooms, which includes two double beds, continental breakfast, coffee, tea, cookies, complimentary afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost), complimentary beer and wine (maximum 2 per person) and luxury toiletries.
Because you are worth it, enjoy more space during your stay by choosing this type of room, which includes a King Size bed and double sofa bed, as well as continental breakfast, coffee, tea, cookies, complimentary afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost) and in some cases, a kitchenette.
Choose a suite full of harmony and elegant details and with all the privacy and comfort you are looking for: a King Size bed and sofa in the living area, the room is connected by a door, fully-fitted kitchenette, a breakfast bar and two full bathrooms, one in the living area and the other in the main bedroom. We would also be delighted to offer you the same benefits as the Executive Floor: continental breakfast, as well as coffee, tea, cookies, complimentary appetizers and a spirit bar (at extra cost).
Room with a king size bed and a sofa in the living room area, separate bedroom area with two entrances, two full bathrooms one of which is in the main bedroom and has a hydro massage bathtub, as well as on the balcony with a spectacular ocean view as the rooms are situated on the sixth floor.
Stay in a room that exceeds your expectations: two carpeted bedrooms, each with satellite TV, radio, air conditioning, smoke detectors, three telephones, computer and fax connections, a marble-floored bathroom, face mirror, kitchenette, dining room, coffee-maker and a private terrace. Let us pamper you even more with a private reception, continental breakfast, appetizers, all-day drinks and other luxuries such as a bathrobe and slippers.
Experience the added value we provide in our rooms for guests with special needs. For greater comfort, these first-floor rooms offer easy-access bathroom furniture, handrails, doors with spy holes, as well as a low-level closets and beds. And for a small increase in the room cost, you can include a third adult.
According to the wise, Veracruz is known by sight and palate. That is why we suggest a visit to the Seafood Cabin to try the traditional dishes of the port while you contemplate the ocean from 2 PM to 6 PM. There is a buffet service on Fridays and Saturdays.
When you visit this Veracruz restaurant, its international cuisine will give you yet another reason to stay with us. With full service from 7 AM until midnight, Arantzia offers you the chance to enjoy an exquisite buffet or a la carte breakfast, as well as a moonlit dinner on our beautiful terrace.
Enjoy the taste of Italian cuisine and spend an unforgettable evening in this charming restaurant, open from 1 PM (2 PM on Sundays) to midnight.
From 9 PM, immerse yourself in the wide variety of live music and the modem ambience of the Lobby Bar while you enjoy your favorite Mexican or International drinks.
In the pleasant ambience of the pool area, the Snack Bar offers a varied menu and all types of Mexican or international drinks.
Need to book 10 or more guestrooms or meeting space? Let us know your request and take advantage of our great rates and group packages. Call us at 1 - 877 - 507 - 0638
Ensure the best success in organizing your banquets, conferences, congresses or training courses in Boca del Rio. We have seven carpeted rooms, just five minutes from the Convention Center, each with integrated screens, which are surprisingly comfortable and easily accessible. Our conference and banquet halls also have the most experienced work team that offers professionalism and excellent service right down to the finest detail.
Veracruz is the ideal place for walking and horse-riding, visiting archeological zones and enjoying extreme water sports (rafting and kayaking). You can also go diving, deep-sea fishing, play golf, volleyball and beach football or simply sunbathe without leaving the hotel (we have a private beach). Enjoy different therapies in our spa (music therapy and aromatherapy).
Extensive health club
Heated indoor pool
Fiesta Kids Club
The Fiesta Kids Clubs at Fiesta Americana hotels have been created as fun and entertainment clubs for our younger guests who always want to enjoy themselves and have really fun vacations. Our activities program has been designed by a specialist children's entertainment company and offers everything kids look for and love: supervised pool and beach games, competitions, arts and sports skills and pastimes focused on sharing, sometimes with parental participation.