Nice hotel with a gorgeous pool area and beautiful view of the ocean. Located in a clean & safe area. Excellent service at check-in. Less than stellar service in the restaurant, part of which was due to my very limited Spanish. Clean, spacious & updated rooms. All in all a very nice hotel at a very reasonable price that I would recommend to anyone coming to Veracruz.
"Excellent to relax!"
Great place to stay, away from the main touristic beaches hence nobody disturbs you in the beach and is never crowded. The service was excellent and everyone is willing to attend your needs. Things to improve, in the menu there were not many dishes from the local area (the local food is excellent), the bathroom in the pool area needs to be kept clean at all time and they failed a little on that point, and minor miss is that in the "Posadas group" all the hotels gives you a free bottle of water and a coffee service per day, not in this one.
This is an excellence place to have a great vacation...Thanks for a memorable experience. We had a blast on our trip that we want to start making plans for next years vacation...Once more the workers are very polite.
"Quality of services provided dowgraded"
Used to be the most attractive option when visiting Veracruz... Not anymore! Food is mediocre at its best. When they say breakfast is included you expect to have it all! Dogginess around this as well. In the past this was not the case... Sad, but true!.
"Relaxing and perfect"
My husband and I wanted a few days away alone and this hotel was just the ticket. We stayed 3 nights and we were very pleased overall with the room, the staff and the hotel overall.
The girls at the front desk are sweethearts, the bellhops, waiters and pretty much everyone in the hotel went out of their way to be helpful and anticipate our needs.
We did not eat at the Italian restaurant but room service was very tasty, good portions and we were pleasantly surprised at the prices. As a couple we could have a great meal for 200 to 300 pesos total. The breakfast buffet was good too, good variety and everything was fresh.
The room itself was well maintained, great pillows! Comfortable bed, everything was clean, great water pressure. Our toilet was a bit slow to flush at first but they sent someone up immediately when we called and it was fixed in five minutes. We loved the big terrace, it was like another small room off our main room with two big lounging chairs to take in the sun.
The pool area was great, plenty of seating, nice selection of mixed drinks for me and beer for hubby. The pool was shallow in most parts but the indoor section was plenty deep for us especially. There are several heated, round tubs around the regular pool too which were nice.
The beach is not as attractive as let's say Cancun but clean, peaceful and the water is nice and clear. You can watch the big ships moving out from the harbor on the horizon, very relaxing.
I gave this hotel 5 stars, I thought it was a very good value for the price. There is one thing, but I cannot count it against the hotel since I am not sure that these people really count as part of the hotel itself. The salespeople that try and get you to take a free breakfast for listening to their pitch are very pushy.
Here are my recommendations for the hotel on that subject:
1) The aggressive way that the vacation club people try and pitch your guests is not the way to go. It makes your guests feel uncomfortable
2) Their approach is silly because they have an all or nothing pitch, I was not interested in sitting through a 90 minute presentation during breakfast but I was interested in getting some information about the club, I travel often and was genuinely interested in seeing what they had to offer, I asked if they had any brochures or they would email me some information, and they said basically no, it's the 90 minute pitch or nothing. That is either really bad planning on their part, poor training or it's a scam.
3) 90 minutes is ridiculous, if it takes them 90 minutes to show me the value of what they are offering my gut says it's not that great of a deal and they are just going to try and wear me down, no thanks.
4) Your target market are probably people that aren't really motivated by a free breakfast, people that can afford what you are offering are not going to be bought with free breakfast. You don't need to even do that at all, your most qualified prospects will buy if the deal is good, period. Give them a brochure, a ten minute pitch maybe and answer their questions. No breakfast required :)
Again, I don't consider those people part of the normal staff at the hotel and we were able to blow them off pretty easily after a slightly irritating 5 minute conversation so don't let them discourage you from coming to this hotel, who knows... maybe they will be gone soon if I get my wish! .
Stay at the most attractive hotel in Veracruz, Mexico, on the Gold Coast, Veracruz's exclusive zone located just five minutes from the Convention Center with easy access to the airport and downtown. The Fiesta Americana Veracruz, located in the tourist area of Boca del Rio with direct beach access, has 233 rooms, including rooms for smokers and guests with special needs. Also enjoy the hotel's two recognized specialty restaurants (seafood and Italian cuisine) and many other services: business center, spa, restaurant, cafeteria, gym, beauty salon, tobacco shop, jewelry store, two swimming pools with a Jacuzzi and Pool Bar and 11 meeting rooms.
We remind you that the check-in time is from 3:00 PM (subject to availability). Check-out is at 12:00 PM. We suggest you use our express check-out service.
We will offer all the comforts you require in this standard room to make your stay at the Fiesta Americana Veracruz a real pleasure: a King Size bed, hair dryer, iron, mini bar, alarm clock/radio, safety deposit box large enough for your laptop, coffee-maker, internet, and toiletries. And for a small increase in the room cost, you can include a third adult.
This is another standard room that also offers all the comforts necessary for a truly pleasant stay: two double beds, a hair dryer, iron, mini bar, alarm clock/radio, safety deposit box large enough for your laptop, coffee-maker, internet, and toiletries. And for a small increase in the room cost, you can include a third adult.
Standard room with king size bed. It offers all that is necessary for a pleasant stay. It also provides hair dryer, iron, minibar, radio alarm clock, safe box with space for a laptop, coffee maker, and internet access and beauty products.
Rooms located on floors one to five with capacity for two adults and two children. With rooms for smokers and non-smokers. These rooms provide hair dryer, iron, minibar, radio alarm clock, safe deposit box with space for a laptop, coffee maker, Internet access and beauty products.
Experience a new concept of comfort in this room, which includes a King Size bed, continental breakfast, coffee, tea, cookies, courtesy afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost) and luxury toiletries different from those on standard rooms.
Enjoy a more personalized service on staying in one of these rooms, which includes two double beds, continental breakfast, coffee, tea, cookies, complimentary afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost) and luxury toiletries.
Because you are worth it, enjoy more space during your stay by choosing this type of room, which includes a King Size bed and double sofa bed, as well as continental breakfast, coffee, tea, cookies, complimentary afternoon appetizers (hot and cold) a national and imported drinks bar (at extra cost) and in some cases, a kitchenette.
Choose a suite full of harmony and elegant details and with all the privacy and comfort you are looking for: a King Size bed and double sofa bed in the living area, the room is connected by a door, fully-fitted kitchenette, a breakfast bar and two full bathrooms, one in the living area and the other in the main bedroom. We would also be delighted to offer you the same benefits as the Executive Floor: continental breakfast, as well as coffee, tea, cookies, complimentary appetizers and a spirit bar (at extra cost).
Room with a king size bed and a double sofa bed in the living room area, separate bedroom area with two entrances, two full bathrooms one of which is in the main bedroom and has a hydro massage bathtub, as well as on the balcony with a spectacular ocean view as the rooms are situated on the sixth floor.
Stay in a room that exceeds your expectations: two carpeted bedrooms, each with satellite TV, radio, air conditioning, smoke detectors, three telephones, computer and fax connections, a marble-floored bathroom, face mirror, kitchenette, dining room, coffee-maker and a private terrace. Let us pamper you even more with a private reception, continental breakfast, appetizers, all-day drinks and other luxuries such as a bathrobe and slippers.
Experience the added value we provide in our rooms for guests with special needs. For greater comfort, these first-floor rooms offer easy-access bathroom furniture, handrails, doors with spy holes, as well as a low-level closets and beds. And for a small increase in the room cost, you can include a third adult.
According to the wise, Veracruz is known by sight and palate. That is why we suggest a visit to the Seafood Cabin to try the traditional dishes of the port while you contemplate the ocean from 2 PM to 6 PM. There is a buffet service on Fridays and Saturdays.
When you visit this Veracruz restaurant, its international cuisine will give you yet another reason to stay with us. With full service from 7 AM until midnight, Arantzia offers you the chance to enjoy an exquisite buffet or a la carte breakfast, as well as a moonlit dinner on our beautiful terrace.
Enjoy the taste of Italian cuisine and spend an unforgettable evening in this charming restaurant, open from 1 PM (2 PM on Sundays) to midnight.
Need to book 10 or more guestrooms or meeting space? Let us know your request and take advantage of our great rates and group packages. Call us at 1 - 877 - 507 - 0638
Ensure the best success in organizing your banquets, conferences, congresses or training courses in Boca del Rio. We have seven carpeted rooms, just five minutes from the Convention Center, each with integrated screens, which are surprisingly comfortable and easily accessible. Our conference and banquet halls also have the most experienced work team that offers professionalism and excellent service right down to the finest detail.
Veracruz is the ideal place for walking and horse-riding, visiting archeological zones and enjoying extreme water sports (rafting and kayaking). You can also go diving, deep-sea fishing, play golf, volleyball and beach football or simply sunbathe without leaving the hotel (we have a private beach). Enjoy different therapies in our spa (music therapy and aromatherapy).
Extensive health club
Heated indoor pool
Fiesta Kids Club
The Fiesta Kids Clubs at Fiesta Americana hotels have been created as fun and entertainment clubs for our younger guests who always want to enjoy themselves and have really fun vacations. Our activities program has been designed by a specialist children's entertainment company and offers everything kids look for and love: supervised pool and beach games, competitions, arts and sports skills and pastimes focused on sharing, sometimes with parental participation.