I am not sure how this hotel has achieved 5 stars. The towels are hard, they charge for everything (incl. coffee). My room did not include a microwave, the refrigerator didn't work. The ceiling fan was dusty and the water drains were rusty. The mattresses were hard.
"High prices but nice service "
I spent 1 night in the hotel and I can say that is one of the best hotels in veracruz, my wife and I get surprised for the attention of one guy, Alhain, he made us feel very comfortable all the time we spent in the pool, we spoke with us in English, Russian and even a little bit of Chinese. Also he explains the types of ships and the food was delicious. Congratulations for the young personal working there.
"A few hiccups, but Fiesta made it right"
The air conditioning in my first room did not work well, but the front desk moved me immediately and my second room was very nice and the a/c worked well. A hiccup in the billing process caused a slow checkout, but again, the management corrected the error. My only major complaint is that the drinks at the bar were exorbitant...even for a resort. The wifi was fast and reliable. I would stay here again.
"Excelente servicio a cliente"
Personnel at the restaurant & bar were really good. I was really impressed with their costumer service. The hotel trained them really good. Location was great too, close to a shopping mall and a lot of restaurants
"Great pool and comfortable rooms"
I stayed here two njghts while visiting the area. Check in could have been better, I prebook my reservation and upon check in the agent tried to sell me on upgrading. They did not allow me to check in early even though hotel had low occupancy. Our stay included a breakfast for two. We were surprise the breakfast for the third person was almost 20 dollars. Talk about over pricing. We had drinks at the bar and bar maid Betty was great. She made us great cocktails and was very pleasant with the group. Ate lunch at the bar area and it was good and well price. The pool was the main reason I booked at this hotel and it did not disappoint. I would probably would stay here again. The area is quite nice. The beach is not that great. The room we was not remodel but it was comfortable.
Stay at the most attractive hotel in Veracruz, Mexico, on the Gold Coast, Veracruz's exclusive zone located just five minutes from the Convention Center with easy access to the airport and downtown. The Fiesta Americana Veracruz, located in the tourist area of Boca del Rio with direct beach access, has 233 rooms, including rooms for smokers and guests with special needs. Also enjoy the hotel's two recognized specialty restaurants (seafood and Italian cuisine) and many other services: business center, spa, restaurant, cafeteria, gym, beauty salon, tobacco shop, jewelry store, two swimming pools with a Jacuzzi and Pool Bar and 11 meeting rooms.
We remind you that the check-in time is from 3:00 PM (subject to availability). Check-out is at 12:00 PM. We suggest you use our express check-out service.