Good size rooms with good bed and pillows.
Shower heads not good.
It is not perfectly clean. At least my room was not vacuumed properly.
Everything else was good in the room
Restaurant is good but maybe small for the amount of people attending this place.
Service is very good
It is not an excellent place but it is not bad as well.
"Room Issues. Average Hotel"
Spend 5 nights here for business. Room was on the top (10th) floor. Rooms are comfortable and large enough although there were a couple service issues:
1. Room wasn't cleaned after the first night in spite of bringing it to the attention of the hotel staff....and it wasn't brought up at check out. No apology, no action. Nothing.
2. Water pressure was actually 0 at one point one morning. If you're staying on an upper floor, you'd better shower early.
3. I'm still not sure how the A/C worked. I couldn't turn it up from 15C, so I just turned the fan off.
The location is close to lots of restaurants...so no issue finding a place to eat.
The bartender in the lobby bar served us very well every night. I think his name was Miguel.
The breakfast features lots of local foods. English in the restaurant isn't great and neither is my Spanish. We made it work regardless. We had to leave early, before breakfast started one morning (at 7) and they were able to accommodate us with some take out ---- thank you restaurant staff!
Free water in the room. Each of us had a different experience with the bottled water, some were refilled, others not, some were charged for the big bottles, others not. Service at the hotel was just hit or miss. The foodservice team seemed to do a pretty good job.
Would like the staff here to speak better English for the international (not just USA) visitors.
If it was the only hotel option in the area, I'd stay there again. The rate was pretty good, I thought. However, there are hotels I could see from my room (and where I've stayed) where I collect loyalty points and had better experiences, so I probably won't stay here again.
"Fiesta Americana, Santa Fe MEX"
Good stay. Convenient, clean and safe. Stayed only one night but 30 min from airport for early morning departure. Much better value than airport and good selection of restaurants in the area. I would stay again.
Generally good hotel, very pleasant staff , large room and nice bed. AC was not great but guy came a fixed so no problem. Only other issue for me are the pillows but that's a personal thing. I ate in the restaurant and the food was good. Can't say much about the area as I'm here on business and no time to explore but it would appear a more business area plus 1 hour from airport on a good run
"Awesome hotel, good prices available, great room service."
This hotel has some very good offers on some sites (priceline, trip-advisor, get-a-room, expedia).
Expedia gold members get free upgrade to the lounge.
The hotel room service provides huge meals with great quality and are very affordable (for a US resident).
The pool is very nice, the picture reflects it well.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Murales de Diego Rivera en la Secretaria de Educacion Publica
If you are looking for hotels in Mexico City, head for the city's new financial and corporate district, right by the Expo Bancomer Santa Fe exhibition center and just five minutes from the largest shopping mall in Latin America, and experience the Fiesta Americana Santa Fe, with its 172 luxury rooms with a spectacular view of the Valley of Mexico. You can choose from the executive floors, suites and 14 meeting rooms, as well as a Concierge service and a large business center with five large meeting rooms. Within the complex, enjoy the most comfortable and varied gourmet gallery in the zone. We inform you that we already have electric car chargers located in our parking lot. Two of our chargers are Tesla brand and the other is a universal charger.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.