I have stayed in many premium hotels in Mexico including. Fiesta Americana has been always above expectation. Last stay there were some issues with my room and dinner. The manager's response was prompt and superb. Plan to come back every time I have to be in Mexico.
"Just not acceptable"
The hotel has a terrible banking system. When they charge my credit card, they only get the authorisation, but not the payment, so I had to spend more than half ah hour at the front desk.
On the top, a receptionist named "Rafael" has no idea how a hotel should behave at such a situation, when due to the error in the hotel's system inconvenience is caused to a guest.
Apart from this, it was OK, but there is no such a thing as "apart". I left the hotel with a bad memory and I advise to avoid this hotel. And I advise the hotel to provide a training to Rafael at the front desk at 9:45 on 11 November 2015.
We had breakfast here in front of our Fiesta Inn Hotel. Great food and good coffee. It was packed! It was a very busy Sunday morning after Mass and had only half an hour to have breakfast because our conference had a tight schedule that day. Very clean place.
I stayed at this hotel for 2 weeks along with my colleague when we were in Mexico City for business purposes. While from the outside the Hotel looks good and is of glass it creates its own challenge when you stay there. We were there in July and at night the temperature dropped to 10 degrees centigrade. The heating in our room did not work and the room would get so cold that it was the body heat that would keep the bed warm. I asked the housekeeping five times to repair the heating but they couldn't. We even looked at other rooms but the same story.
Other than that, nobody speaks English so if you don't know spanish that is an uphill climb (which is anyways the case since the hotel on a hill).
The only silver lining was it was not very far away from the a Mall nearby and the driver who drove us around Señor Edgar
My husband and I went to this hotel for a little getaway. It was not what we expected. The staff were considerate, helpful and kind and spoke English. The hotel was closeby to two plazas. Which was great for dinning and entertainment.
The room was ok and not as nice as other fiesta hotel. The transparent elevators took a little getting use to, especially for person afraid of heights. But the view was beautiful and worthwhile.
The pool was locate near gym area which makes it convenience. Fiesta inn was adjoin giving a wider variety of dinning options.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Frida Kahlo Museum
Basilica de Santa Maria de Guadalupe
Murales de Diego Rivera en la Secretaria de Educacion Publica
If you are looking for hotels in Mexico City, head for the city's new financial and corporate district, right by the Expo Bancomer Santa Fe exhibition center and just five minutes from the largest shopping mall in Latin America, and experience the Fiesta Americana Santa Fe, with its 172 luxury rooms with a spectacular view of the Valley of Mexico. You can choose from the executive floors, suites and 14 meeting rooms, as well as a Concierge service and a large business center with five large meeting rooms. Within the complex, enjoy the most comfortable and varied gourmet gallery in the zone.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.
Relax, take some time out for yourself in these spacious rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Relax, take time out for yourself in these spacious double rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Situated on the seventh floor, this beautiful room offers special amenities (robe, scales, slippers and luxury bathroom articles). And for Executive Floor guests, we offer a large and exclusive executive lounge with spectacular views of the Valley of Mexico on the eighth floor, where they can enjoy an exquisite continental breakfast, as well as complimentary appetizers in the afternoons.
Feel the comfort of the size of our rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Discover a suite in complete harmony, with elegant details and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Choose a suite in complete harmony, with elegant details, and enjoy executive services aimed at business people. Here, find the privacy and comfort you are looking for: separate dining and living rooms and access to the Fiesta Club floor.
If you like relaxing outdoors without sacrificing your own intimacy, this is the ideal suite for you. Besides the one and a half bathrooms, the separate lounge and dining room, the suite has a comfortable terrace. If you want different ambiences, there is the Fiesta Club floor.
Here, you can find the privacy and comfort you are looking for in the hotel's largest room: with separate dining and living rooms, a large bathroom with a dresser and a spectacular view of the mountains of Santa Fe, as well as access to the Fiesta Club floor.
Experience the added value we provide in our rooms for guests with special needs. This double room, for example, has all the services necessary to ensure the comfort of guests with special needs: a spyglass at wheelchair height, a doorbell with a light strobe and a bathroom with special facilities (high WC and a bathtub with handrails). The room offers two double beds.
Deluxe Room, 1 king
Deluxe Room, 2 double
Fiesta Club, 1 king
Fiesta Club, 2 double
Junior Suite King
Master Suite King
Luxury room for guests with special needs
Open from 7 am to 11 pm, this restaurant in Santa Fe is the perfect place to share an unforgettable evening or hold a successful business dinner. Savor a select variety of Mediterranean dishes and specialties in a contemporary ambience. And before arriving at your table, make a stop at the Urban Bar, where you can enjoy Mexican and international drinks, as well as cocktails and light bites in a lounge ambience.
Contemporary lounge with chill out music, a state-of-the-art and casual ambience offering a place to chat, relax and enjoy exclusive Mexican and international drinks. Open from 4:00 pm until midnight.
Need to book 10 or more guestrooms or meeting space? Let us know your request and take advantage of our great rates and group packages. Call us at 1 - 877 - 507 - 0638
Leave the organization of your private event or large convention in our hands. We have professional executive equipment with 14 rooms furnished to accommodate from 10 to 650 people. The contemporary minimalist design will enable you to hold all types of meetings in a professional environment. We also provide excellent personalized service which, together with the most advanced technology, guarantees the success you are looking for.
Organize a variety of activities with the Concierge, such as excursions to places of interest in the city: the Santa Fe Shopping Mall, La Marquesa National Park, Xochimilco, the Historic Center of Mexico City and the Pyramids of Teotihuacan. Of course, Mexico City offers a wide variety of attractions at all its points at the level of any other cosmopolitan city.