TAKE CARE- I left a package with the concierge to deliver to a friend of Mexico my check out was in January 29th 2016 and she went to pick it up in February 1st and what was the surprise? In the package were only 4 DVDs and the new sansung mobile phone had been stolen. I will not return to this Hotel.
"Terrible service and experience with front desk (lying) staff, beware!"
I am relocating to CDMX (Mexico City) due to a job related transfer. I originally reserved the hotel next door (Fiesta Inn) for almost a week. After the first night I was offered an upgrade to Fiesta Americana at a good rate. I took it. After that I extended my reservation a couple extra nights by phone which worked fine. Having being comfortable with the hotel decided to take my 21 days relocation benefit with this hotel. Went to the front desk and asked for an extended reserval up to Jan 31st. The clerk at front desk, said "no problem, it's done". On thursday january 21st Paulina Robles from the front desk staff called my wife to say that we should leave the hotel on Jan 24, saying they would not honor the reservation I had asked the front desk couple days ago (her argument was that Vinicio Medina, her supervisor demanded we leave because they were already booked). I came back to the team at my company and asked for support on this; I was contacted with Veronica Alejandro who said she would try to sort things out. She asked me for written confirmation of the extended reservation (which I did not have, as I trusted that the front desk staff do their job without needing further proof, this is supposed to be a 5 star hotel). Hotel staff argument was that they had never extended the reservation. Seriously, I hope Grupo Posadas senior staff take significant action about staff lying to get themselves out of a problem. Even with Veronica Alejandro's good attitude and problem solving approach, we were stuck with no hotel. Paulina Robles said they would look us a hotel (and they had 2 options with a 15% higher cost from what I was paying at Fiesta Americana). On Friday 22 we confirmed to her that we would take the option with "HS". On Saturday 23 we called Paulina to confirm the check in time at the "HS", and she said that the option was not available anymore since "I had earlier called her front desk supervisor (Estefany Vallin) and asked them not to book this for us anymore". At this point I'm furious and can't believe the second lie from the front desk staff. This hotel has to have the very least respectful front desk staff. I am thrown out with my family (4 year old and 5 month pregnant wife) at the expense of the lies of a front desk clerk. Either Grupo Posadas is unaware of the quality of the employees that face customers (a 3 weeks stay customer) on a day to day basis or is OK with having this mediocre staff running their operations. Never staying at one of Posadas hotels again and discouraging all my known ones from doing so.
"Great location and nice hotel"
The hotel is nice. The staff for the most part is very efficient and the price is ok for what you get. The hotel is modern chic. The rooms are spacious and clean and our only complaints are that room service took over an hr to get our food to us. Also, when booking make sure you request a room away from the elevators. The walls are thin next to the elevators and while not too loud will wake you up. Aside from this, the hotel is doing well and the food is good too.
"Nice location but it needs improvements to be considered decent hotel"
Bedroom does not have frigobar which makes impossible to drink a cold and fresh water bottle after a long day visiting the city or even keeping a fruit inside. Impossible to make a phone call inside the bedroom unless if you open a voucher in the front desk by the moment of your check-in, even though I don´t understand why they can´t charge that additional cost during your check-out. Same observation for room service or restaurant; you have to pay at once and not bill your bedroom. I don´t want stay there any more. Concierges are always trying to push their costly service instead of just providing the information requested by the guest.
"Good location for Business Travel"
Comfortable and quite rooms, conveniently located close to several business headquarters in Santa Fe and just a few blocks away from restaurants to dine.
Amicable service and nice indoor pool, food not great but definitely beats a continental breakfast.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Journeys Beyond the Surface Popular Culture Tours
Murales de Diego Rivera en la Secretaria de Educacion Publica
If you are looking for hotels in Mexico City, head for the city's new financial and corporate district, right by the Expo Bancomer Santa Fe exhibition center and just five minutes from the largest shopping mall in Latin America, and experience the Fiesta Americana Santa Fe, with its 172 luxury rooms with a spectacular view of the Valley of Mexico. You can choose from the executive floors, suites and 14 meeting rooms, as well as a Concierge service and a large business center with five large meeting rooms. Within the complex, enjoy the most comfortable and varied gourmet gallery in the zone.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.
Relax, take some time out for yourself in these spacious rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Relax, take time out for yourself in these spacious double rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Situated on the seventh floor, this beautiful room offers special amenities (robe, scales, slippers and luxury bathroom articles). And for Executive Floor guests, we offer a large and exclusive executive lounge with spectacular views of the Valley of Mexico on the eighth floor, where they can enjoy an exquisite continental breakfast, as well as complimentary appetizers in the afternoons.
Feel the comfort of the size of our rooms and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Discover a suite in complete harmony, with elegant details and enjoy executive services aimed at business people who travel in groups or individually: a large desk, two telephone lines, high-speed internet access and a safety deposit box large enough for a laptop, among other services. The large marble bathroom has a separate bath and shower.
Choose a suite in complete harmony, with elegant details, and enjoy executive services aimed at business people. Here, find the privacy and comfort you are looking for: separate dining and living rooms and access to the Fiesta Club floor.
If you like relaxing outdoors without sacrificing your own intimacy, this is the ideal suite for you. Besides the one and a half bathrooms, the separate lounge and dining room, the suite has a comfortable terrace. If you want different ambiences, there is the Fiesta Club floor.
Here, you can find the privacy and comfort you are looking for in the hotel's largest room: with separate dining and living rooms, a large bathroom with a dresser and a spectacular view of the mountains of Santa Fe, as well as access to the Fiesta Club floor.
Experience the added value we provide in our rooms for guests with special needs. This double room, for example, has all the services necessary to ensure the comfort of guests with special needs: a spyglass at wheelchair height, a doorbell with a light strobe and a bathroom with special facilities (high WC and a bathtub with handrails). The room offers two double beds.
Deluxe Room, 1 king
Deluxe Room, 2 double
Fiesta Club, 1 king
Fiesta Club, 2 double
Junior Suite King
Master Suite King
Open from 7 am to 11 pm, this restaurant in Santa Fe is the perfect place to share an unforgettable evening or hold a successful business dinner. Savor a select variety of Mediterranean dishes and specialties in a contemporary ambience. And before arriving at your table, make a stop at the Urban Bar, where you can enjoy Mexican and international drinks, as well as cocktails and light bites in a lounge ambience.
Contemporary lounge with chill out music, a state-of-the-art and casual ambience offering a place to chat, relax and enjoy exclusive Mexican and international drinks. Open from 4:00 pm until midnight.
Need to book 10 or more guestrooms or meeting space? Let us know your request and take advantage of our great rates and group packages. Call us at 1 - 877 - 507 - 0638
Leave the organization of your private event or large convention in our hands. We have professional executive equipment with 14 rooms furnished to accommodate from 10 to 650 people. The contemporary minimalist design will enable you to hold all types of meetings in a professional environment. We also provide excellent personalized service which, together with the most advanced technology, guarantees the success you are looking for.
Organize a variety of activities with the Concierge, such as excursions to places of interest in the city: the Santa Fe Shopping Mall, La Marquesa National Park, Xochimilco, the Historic Center of Mexico City and the Pyramids of Teotihuacan. Of course, Mexico City offers a wide variety of attractions at all its points at the level of any other cosmopolitan city.