A perfect treatment from the employees, from the main desk to the restaurant. Very clean rooms. Wonderful buffet, a lot of options to eat. Only complaint about the wifi. I got room 540, the last on the fifth floor, and the connection was very poor.
"Fantastic front desk service"
Fantastic front desk service- Veronica saved my life!! Came in early morning after an awful red-eye and hours in the immigration line, with the desperate hope that I could get an early check-in so I could shower and nap before my meeting. My room was of course not available but Veronica worked some magic with a sweet smile and took care of me like a pro. All other staff also helpful and as well- fantastic!!
"Great hotel with nice location and food"
Stayed in this hotel for a week in a business trip. Loved to location and it's quality food service. You can have buffet or a-la-carte menu with excellent choices. My room was big enough and had nice view of the city through the window. Highly recommend if you are going for work or pleasure.
"Great customer service"
We arrived at night and our reservations were done incorrectly (by us). We thought we were going to have to pay for the mistakes in dates, but once we explained what happened to Laura, a very kind woman who was at the front desk, she helped us solve the issue. Additionally, she respected the original price we had in our reservations, and that meant a lot to us as customers. She reminded us to apply our reservations to our airlines and hotel memberships which we always forget.
Very nice customer service.
"Excellent Hotel with great service"
I have always had a great stay at the hotel, great service from all their personnel. Omar Martinez and Haide H were great and provided excelent service during my stay, as all their people at their restaurant and fitness center.
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Journeys Beyond the Surface Popular Culture Tours
Murales de Diego Rivera en la Secretaria de Educacion Publica
Experience the Fiesta Americana Reforma in Mexico City's most exclusive business district. Located on Paseo de la Reforma, the capital city's most important avenue, our luxury hotel is a vibrant destination for business and pleasure in mexico City. Enjoy spacious accommodations and suites, business services, an executive floor, a fitness center, Fiesta Kids Club, and business and event space for up to 1,100 people.
Experience warm hospitality and the spirit of Mexico City at our modern downtown hotel. Enjoy a culinary adventure at our restaurants,Tarento and Café Reforma. Enjoy a relaxing lounge environment at our Lobby Bar and Sports Bar with live music every night, delicious snacks and refreshing cocktails. With a perfect location opposite Glorieta de Colon and near Mexico City's Historic Center, Zona Rosa and Polanco, our world-class hotel is the perfect place to enjoy the history and beauty of Mexico City.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.