The restaurant within the hotel, Cafe Reforma was excellant. In particular one of the wait staff Rene Flores went out of his way to make us feel welcomed and provided exceptional service.
The rooms were clean and very comfortable. The only negative was from the street noise outside. I recommend staying on a higher floor to avoid the noise.
Everyone was very friendly and helpful.
"Rooms need to be refurbished"
It's a good hotel but with some flaws.
On the positive side, the breakfast, the bars, the service. It's also very well located. Easy to get taxis and ubers.
But the rooms really need to be refurbished. Old furniture, old bathrooms and very noisy. No minibar in the room. You pay 2,5 USD for the coffee bags (only 1st one is for free).
Something else I didn't like was the fact that they didn't ask for the credit card and then expect you to pay everything (laundry, bars, room service, etc) every time.
"Visit again and much better"
I have recently traveled to Mexico and stayed again in Fiesta Americana Reforma.
I checked in on Friday night late. There was some congress in hotel and my reserved room was not available so we were upgraded to Jr Suite.
WOW ... what a treat.
Room was recently remodeled. It was so nice and comfortable that we stayed the most of the weekend in this comfortable room. Next time I'll go I will book the suite right a way.
As I said hotel was very crowded and busy all weekend but all hotel employees handled this situation perfectly with top professionalism and courtesy. As always before they made us to feel home.
"Awesome last minute find"
I arrived in Mexico City at 10:30 at night. Having some flight issues at the airport, I was left with devastatingly long layover and nowhere to sleep. After looking online I was able to find a great deal for a standard room at this hotel through lastminutetravel.com. Unfortunately, for some reason my reservation didn't arrived by the time I did(around 1am). I don't know why this was, but the staff, especially a young man named Jesus, was extremely helpful and accommodating. They were able to contact a representative from lastminutetravel.com and though they still didn't have my reservation, booked me at no additional cost.
I had a standard, yet very spacious and clean, room with a wonderfully comfortable king bed. The view from my room was amazing! Like most hotels, they provided fresh towels and new toiletries every day that were surprisingly good quality. I tend to be a snob about hair and skin care products. They also provided a dental hygiene kit, a mini sewing kit, and a shoe polisher, which I had not seen in a hotel before. They're little blow dryer was also surprisingly powerful.
I don't normally order room service for breakfast because Hotel food is, well, Hotel food, but having arrived so late the night/morning before, I was very tired and felt like breakfast in bed was the way to go. This was an excellent decision. Their Mexican breakfast was delicious! I still fantasize about it. Everything was fresh and the portions are easily enough for a couple to share.
I stayed for two weeks in the hotel. I enjoyed very much the service level and people how they were sensitive with my vegan diet.
It's not so trivial that and they made it.
About the rooms they are ok.
The gym is small and there is no pool. Maybe next time I will be there they will have a new pool....
Top-rated Attractions Nearby
National Museum of Anthropology (Museo Nacional de Antropologia)
Palacio de Bellas Artes
Eat Mexico Culinary Tours
Basilica de Santa Maria de Guadalupe
Murales de Diego Rivera en la Secretaria de Educacion Publica
Experience the Fiesta Americana Reforma in Mexico City's most exclusive business district. Located on Paseo de la Reforma, the capital city's most important avenue, our luxury hotel is a vibrant destination for business and pleasure in mexico City. Enjoy spacious accommodations and suites, business services, an executive floor, a fitness center, Fiesta Kids Club, and business and event space for up to 1,100 people.
Experience warm hospitality and the spirit of Mexico City at our modern downtown hotel. Enjoy a culinary adventure at our restaurants,Tarento and Café Reforma. Enjoy a relaxing lounge environment at our Lobby Bar and Sports Bar with live music every night, delicious snacks and refreshing cocktails. With a perfect location opposite Glorieta de Colon and near Mexico City's Historic Center, Zona Rosa and Polanco, our world-class hotel is the perfect place to enjoy the history and beauty of Mexico City.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.