We stayed there for 4 days. The people were amazing and the hotel was beautiful. Such a great location with food right near the lobby (5 restaurants to chose from!)
The people were so warm and helpful. My husband had to change money so the bellhop - Jacobo drove us in his BMW to the exchange and stayed with us the whole time.
Front desk staff was wonderful as well at the full staff in the restaurant and bar.
Such a comfortable bed with very generous bath towels!
"Comfortable Hotel in a Great Location"
Monterrey is an increasingly important tourist destination, and this hotel is perfectly situated in a quiet location only minutes from all the key attractions in the city. The rooms are large and well air-conditioned, the beds are comfortable and the wifi very good indeed. And it has a large restaurant open for long hours.
The hotel is large and slightly shows its age, but that gives it character. It is built round a huge atrium which means that inward facing rooms are somewhat dark and overlook the atrium, whereas the outward facing rooms are lighter and have good external views - and so are well worth the extra price.
It is worth noting that the hotel is not (yet?) fully geared up to hosting US and European visitors. Some staff speak English very well, but some don't; the breakfast food - and indeed the food in the restaurant later in the day - is mainly Mexican; and there are hardly any non-Mexican channels on the TV. But these are positives in many ways:- they add character to an interesting destination.
It is also worth noting that the food portions in the restaurant are very large - at least by European standards. Opinions varied, in our party, as to whether that was a good thing!
We look forward to returning next year.
"Travelled for Ironman 70.3 Monterrey"
The staff is all very accommodating. From the front desk to the wait staff to the room cleaners, everything is good. The hotel is old, could use a facelift. As far as proximity to the race venue, you couldn't get much better. It was in a great location, close to the transition area and the finish line. Good restaurants around. The rooms were big, the beds were fine. The gym equipment was pretty old and could use some updating. Free WIFI throughout was a great benefit. I fought between a 3 and a 4 star rating and ended up on a 3 only because I felt there were many hotels that I had given 4 stars to that were far beyond the level of this hotel. I definitely don't have any complaints but nothing 'wowed' me.
Beautiful, clean hotel with nice-sized rooms and good views of the city. I thought labelling hot/cold faucets with red/blue stickers was a nice touch! The Hotel Service was very efficient and courteous. Breakfast buffet was superb. Excellent, safe location.
"Old building, nice people"
The building is quite old, so you'd encounter certain issues like next room noises through the walls. Apart from that, rooms are spacious but they lack electrical wall sockets, which is a bit of a pain since you have to unplug one of the many lamps in order to charge your phone or your laptop. I only had dinner at the hotel, food was not bad but they took more than half an hour to prepare it, and we were only 5 people in the whole restaurant. On the bright side, people is kind and very nice.
The refinements of the welcoming design and comfortable furniture are a combination created for your rest. The Deluxe King offers a King Size bed, ideal for rejuvenating sleep, as well as all the amenities necessary for the most pleasant stay: a coffee-making kit, mini bar, TV, internet, hair dryer, iron, alarm clock/radio, safety deposit box and toiletries.
Contemplate the sunset over Monterrey, watch how the light fades and night falls in the same way as your tiredness disappears in this comfortable room with its two double beds with luxurious bed clothes. Enjoy a drink from the mini bar and watch TV for a while; it is time to leave stress behind and recharge your batteries. The room offers a coffee-making kit, hair dryer, internet, an iron, an alarm clock/radio, a safety deposit box and toiletries.
The quality design details and comfortable furniture combine to create a restful ambiance. Our enchanting Executive Room features a spacious floor plan, king bed and amazing views of the city. It offers everything you need for a pleasant stay, including premium amenities, bathrobe, slippers, coffee kit, minibar, TV, Internet access, hairdryer, ironing set, radio alarm clock, security safe and armoire.
Relax and gaze at the rich colors of the sunset as night falls on the city from the comfort of your spacious guest room. The room features two double beds with premium bedding, a well-stocked minibar and TV, making it the perfect spot to rest, recharge and relieve stress after a busy day. There are also luxurious amenities, bathrobe, slippers, coffee kit, minibar, TV, Internet access, hairdryer, ironing set, radio alarm clock, security safe and armoire.
Its size conveys freedom. Spoil yourself in an ambience conceived for your rest with separate lounge and bedroom areas, both with TV; the Junior Suite King is an excellent option for couples or co-workers who need their own space. The room offers a desk, hair dryer, mini bar, coffee-making kit, internet, iron, alarm clock/radio, a safety deposit box and toiletries.
Relax in the comfort and softness of a large King Size bed, marvel at the view of the city, let the natural daylight or the afternoon colors fill the spacious room and give in to tranquility. The room offers a hair dryer, coffee-making kit, mini bar, internet, an alarm clock/radio, a safety deposit box and toiletries.
Large and comfortable spaces, an ambience that lavishes peace and quiet and refinements that spoil our guests. The room offers two double beds, a hair dryer, TV, coffee-making kit, internet, iron, mini bar, an alarm clock/radio, a safety deposit box and toiletries. Just what you need for complete rest.