In a good location. Bed was comfy. Pillows were huge and made my neck hurt. Get softer pillows please. Pool was very nice and not at all crowded. All the staff was nice and friendly. Dony psy extra for the fiesta club. Crappy breakfast, tiny "free beers" for $22 a night more. Not worth it.
Also the restaurant had very crappy food.
Very loud road construction on the street. Get a room over looking the pool, more quite.
Would stay again but wouldn't eat there again.
"Beautiful Merida Hotel"
I stayed 6 nights at the Fiesta Americana in Merida for a scientific conference during the last week In March. The hotel had everything one expects from a luxury hotel.
There was free building-wide wifi, large marble floors throughout, two great bars and two excellent restaurants.
Rooms were nicely appointed but nothing out of the ordinary. But the bathroom was marbled like the rest of the hotel, and the towels were large (and I am large) and soft. The minibar was well stocked. The management and housekeeping service were outstanding. When I arrived, hot and sweaty after a horrible trip including an unexpected night in Houston, and was taken to my room, I found 2 double beds instead of the King I had reserved. I told the bell hop that this was not going to work, tipped him 50 pesos, and asked him to get it straightened out and meet me in the bar with my new room keys.
Done and done. Perfect. The room and bed were comfortable and the temperature was perfectly adjustable despite the 100 degree temperature outside.
I ate at both restaurants and drinks st both bars. The service at both was excellent , and the food and drink was inexpensive and great.
My room rate was a special conference rate that worked out to about $136 per night. In the US, a similarly appointed hotel would have been twice as much.
Overall, a wonderful experience with friendly, prompt and excellent service.
Hotel looked very grand. Great convenient place to stay in order to visit Cabah, Uxmal, Chichen-Itzá and Tulum. Breakfast buffet was very generous. Hotel staff were very helpful.There is great place to shop within the hotel, currency exchange center,transportation center and good restaurants.
We stayed here for a conference. The rooms were spacious and well resourced. Food options at breakfast were substantial. The staff were helpful and friendly. The hotel has a small mall on the lower level. There is a Walmart across the road for any grocery items you may need.
The hotel is really nice and beautiful. However the service could be way better, they would take the towels without leaving clean ones, forget to replace the soap, etc.
It wad a good experience and I would go back but I would definitely hope to get better service.
The rooms are a nice, they have a good size, beautiful, comfortable and clean. The bathrooms are also nice and clean.
You will feel your stress evaporate just by entering this spacious room. The magnificent view of the city contributes to the elegant atmosphere in this room that maintains the French style of the hotel. Enjoy the King Size bed, one of the drinks from the mini bar. It has a face and full mirror, air conditioning, a desk, soda, a 29" flat-screen TV, internet, two telephones, electronic locks, a safety deposit box, AM/FM radio and toiletries.
A large room with two double beds, ideal for the comfort and relaxation of a small family. It has cable TV, internet, two fixed telephones, a bathroom with a shower, electronic locks, a safety deposit box, mini bar, iron, full mirror, AM/FM radio alarm, a coffee-making kit and toiletries.
The room's green and white wallpaper is a subtle reference to the Yucatecan marble, creating a relaxing and restful ambience. The exclusive details of the room are enriched with the extra service of the Fiesta Club Lounge, which offers private registration, welcome champagne, exclusive concierge service, newspapers, continental breakfast and a meeting room for eight people. The room is equipped with a King Size bed and all the services you deserve as a distinguished guest: cable TV, a spacious bathroom with a shower, a coffee-making kit, mini bar and toiletries are just some of the amenities that will enable complete rest.
The room's green and white wallpaper is a subtle reference to the Yucatecan marble, creating a relaxing and restful ambience. The exclusive details of the room are enriched with the extra service of the Fiesta Club Lounge, which offers private registration, welcome champagne, exclusive concierge service, newspapers, continental breakfast and a meeting room for eight people. The room is equipped with 2 Double beds and all the services you deserve as a distinguished guest: cable TV, a spacious bathroom with a shower, a coffee-making kit, mini bar and toiletries are just some of the amenities that will enable complete rest.
Discover a subtle and elegant ambience where the details come together to ensure a pleasurable stay. Here, you will be privileged to enjoy the services of the Fiesta Club Lounge, which will provide exclusive benefits from your arrival. This large room is divided into two separate areas, which is the ideal place to share with your family, whether for dining or watching cable TV.
Appreciate the city view from your private terrace, while the ambience of the room, decorated in pastel an clear tones, ensures maximum relaxation. A large King Size bed awaits you with a variety of TV programs and a drink from the mini bar or an aromatic coffee. Here, you will be pampered by the exclusive Fiesta Club Lounge service, an added value that we offer to our special guests.
The time you spend in this room will be memorable. The size balances perfectly with the furniture to create an ideal space for complete rest. The room offers a King Size bed, an area with a lounge and cable TV, a sofa with an ottoman, a bathroom with bathtub and a separate shower, a water-massage bath and luxury toiletries. All the details have been planned out for your comfort and relaxation. You can also enjoy the exclusive services of the Fiesta Club Lounge.
The majestic interior design and the fresh and contemporary elegance of the Presidential Suite give you the exclusive experience you deserve. The sunset will draw you to one of the balconies of the Presidential Suite, perfect for a romantic evening. The suite has a large dining room and a fully-fitted kitchen. The size of its two exquisitely-decorated bedrooms is the perfect reason to stay in this suite and create the best moment of your stay.