Hotel is very nice but they have serious set of problems with basic human rights. Fiesta senior Management don't protect guests from any unpleasantries caused by their employees. This is not hotel where one could feel safe.
I asked different pool employees four times to call for security after I was insulted for being "Gringa" by non paying hotel guest at the pool. That person told me to get out of the pool and out of Mexico given I wasn't Mexican. She also mentioned she has "more rights" to be at the pool then I do. I was more then puzzled.
Then I remembered, on Sundays, when unsupervised, same employees sneak into hotel pool their fiends, neighbours or family. When that person turned to be almost physical, I tried to get Fiesta security. I was told by only male employee at the pool reception "there is no security around on Sundays". It was all organized to protect non paying employee's friends.
When reported all the above to Managing Director, Mari Paz Martinez she gave me a lip talk. I was not under impression she cared at all. And indeed since, I was banned from the pool. Fiesta wouldn't extend my monthly membership after I was insulted by non paying guest. That's about Fiesta's "customer service". When asked Mrs. Martinez for explanation she gave me another lip talk about hotel resuming Spa membership for all existing, paying guests while my guest from PDC and others were inside, at the pool on their daily and monthly passes totally puzzled as well.
I kept all written correspondence with Managing Director Martinez after I noticed she has no intention to resolve something as serious as this and she is flip-flopping on many hotel's issues. Smaller boutique hotels with more serious management, well trained in customer service would be all ways better options for stay in Merida then Fiesta.
Excellent hotel. Well appointed, friendly and clean. Extraordinary service. I am a constant visitor to Mérida and wouldn't stay anywhere else. The location is superb and the building is a mixture of the old bankers' club and the new Fiesta Americana hotel. Mary Paz Martínez, the Director, is on the ball at all times.
"One of the best hotel"
Indeed it was difficult to find a perfect hotel in our Mexico/Central America round trip - noise, standard, food, etc. But we felt so satisfied with this wonderful hotel. Choose the club rooms with pool view - quiet and excellent breakfast/afternoon coffee/light dinner included.
I like to try different hotels each time i visit Merida . This was my first stay at the Fiesta Americana.. The rooms have recently been renovated and a good size , all with exterior views, the service , staff, were the best of all the four hotels i stayed at in my visit to Merida.
Nothing to complain about here , i booked a trip to Uxmal from the hotel it was awesome , more on that later !
Fiesta Americana is located @ Paseo Montejo, the most significant boulevard in Mérida, and one of the most beautiful of the entire country. This hotel has all the conditions for a perfect stay, either business or pleasure. The lobby is above a small mall, which is very convenient for any type of emergency. The location allows you to be very close for main tourist spots in the city. Service here is something outstanding. Rooms are spacious with anything you need for a nice stay. This hotel is value for your money.
You will feel your stress evaporate just by entering this spacious room. The magnificent view of the city contributes to the elegant atmosphere in this room that maintains the French style of the hotel. Enjoy the King Size bed, one of the drinks from the mini bar. It has a face and full mirror, air conditioning, a desk, soda, a 29" flat-screen TV, internet, two telephones, electronic locks, a safety deposit box, AM/FM radio and toiletries.
A large room with two double beds, ideal for the comfort and relaxation of a small family. It has cable TV, internet, two fixed telephones, a bathroom with a shower, electronic locks, a safety deposit box, mini bar, iron, full mirror, AM/FM radio alarm, a coffee-making kit and toiletries.
The room's green and white wallpaper is a subtle reference to the Yucatecan marble, creating a relaxing and restful ambience. The exclusive details of the room are enriched with the extra service of the Fiesta Club Lounge, which offers private registration, welcome champagne, exclusive concierge service, newspapers, continental breakfast and a meeting room for eight people. The room is equipped with a King Size bed and all the services you deserve as a distinguished guest: cable TV, a spacious bathroom with a shower, a coffee-making kit, mini bar and toiletries are just some of the amenities that will enable complete rest.
The room's green and white wallpaper is a subtle reference to the Yucatecan marble, creating a relaxing and restful ambience. The exclusive details of the room are enriched with the extra service of the Fiesta Club Lounge, which offers private registration, welcome champagne, exclusive concierge service, newspapers, continental breakfast and a meeting room for eight people. The room is equipped with 2 Double beds and all the services you deserve as a distinguished guest: cable TV, a spacious bathroom with a shower, a coffee-making kit, mini bar and toiletries are just some of the amenities that will enable complete rest.
Discover a subtle and elegant ambience where the details come together to ensure a pleasurable stay. Here, you will be privileged to enjoy the services of the Fiesta Club Lounge, which will provide exclusive benefits from your arrival. This large room is divided into two separate areas, which is the ideal place to share with your family, whether for dining or watching cable TV.
Appreciate the city view from your private terrace, while the ambience of the room, decorated in pastel an clear tones, ensures maximum relaxation. A large King Size bed awaits you with a variety of TV programs and a drink from the mini bar or an aromatic coffee. Here, you will be pampered by the exclusive Fiesta Club Lounge service, an added value that we offer to our special guests.
The time you spend in this room will be memorable. The size balances perfectly with the furniture to create an ideal space for complete rest. The room offers a King Size bed, an area with a lounge and cable TV, a sofa with an ottoman, a bathroom with bathtub and a separate shower, a water-massage bath and luxury toiletries. All the details have been planned out for your comfort and relaxation. You can also enjoy the exclusive services of the Fiesta Club Lounge.
The majestic interior design and the fresh and contemporary elegance of the Presidential Suite give you the exclusive experience you deserve. The sunset will draw you to one of the balconies of the Presidential Suite, perfect for a romantic evening. The suite has a large dining room and a fully-fitted kitchen. The size of its two exquisitely-decorated bedrooms is the perfect reason to stay in this suite and create the best moment of your stay.