We stayed for one night during an organised trip with a travel agency. Most of the people in the group had problems with the hotel but i will describe my own. While having shower the water passed under the glass door out in the bathroom. Much water really. Wrong inclination of the floor and there the bathroom bacame a small lake. I went to the reception and described the situation since the floor was slippery and dangerous. They promised someone would came and clean. NOONE came, until the next day that we left really frustrated, our bathroom floor was still in the same condition. Pity because the hotel looks nice and comfortable.

I typically try to avoid the hotel's restaurant but the one in this property was excellent and worth visiting if you are in another facility. Also the breakfast buffet is well stocked with many options and variety. I would definitely come back to this hotel. I got upgraded to a junior corner suite that was excellent.

I stayed here 1 week in the beginning of August. For me it is still the best hotel in Merida, a bit old fashioned but the location is the best: right in Paseo Montejo when you come out of the hotel you are there, you can walk to downtown, Starbucks for those who like their caffeine dose in the morning is at walking distance. The restaurant of the hotel has a very good yucatecan cuisine, you can either go with the buffet or a la carte. The pool is good size and if you are in for a massage at the spa you can do it and then go relax in the jacuzzi.

Great place to stay for 1 or 2 nights in my case I went for business! And go at least 2 a year! And I love the location the services ! The food is ok can't spect a gourmet food but regional food is amazing! Inside the hotel they have one of the most emblematic restaurant of the regional food ! Very cheap and great experience !

The hotel is comfortable, food at restaurant is good but quite expensie. It is also located close to downtown and very easy to walk and enjoy the main street know as Paseo Montejo. when in there visit also ELadios.