We checked in late without reservation and had no problems getting 2 rooms. The service at the concierge is friendly and efficient, rooms are specious and clean. Wifi works great and there is a big restaurant on the premises. The hotel is not too far form the airport either.
NB: we were charged $149 on my credit card for a room with two single beds. If you check on the pricelist at the concierge desk and ANYWHERE online you will get a rate of $75-100. When I left someone came out and said something about 800Pesos refund and then another gentleman said not too worry about it, it was taken care of. I wonder if this is a scam, so check the price when you check in that it matches the front desk board and is at least in the ballpark of online rates.
"Watch stolen from room"
I spent in this hotel many weeks for work during 2016 (almost 20 weeks), the hotel location is not bad, the service is not excellent but acceptable. But during my last visit, a valuable watch was stolen from my room. it is worth to notice that it was hidden inside my luggage, so this means that somebody, without knowing the presence of the watch, searched inside my closed luggage. Anyway, when I reported it, almost no support was given by the personnel of the hotel, and was very difficult to speak with the manager (I had to wait 5 days to be able to do it). When I left, I was contacted offering the replacement or reimbursement of the stolen watch: of course this seemed a very good surprise, that initially gave me a very positive impression of good customer care. But after 2 months, this replacement or reimbursement has not yet occurred, bringing out many absurd excuses and demonstrating a very scarce customer care, especially after this offer was made. The hotel is in a very good position, but nevertheless I am considering to stop using it for me and for my company, given the bad accident, but specially given the very bad follow up after this happened.
"The Place to Stay in Hermosillio"
I would recommend this place if you are in the city. They were very hospitable and attentive. They always had a smile on their face and were eager to make your stay as pleasant as possible. The lobby bar is a great place to have a cocktail and the breakfast was delicious. the rooms are spacious and comfortable. The wi-fi worked without incident. I would try to avoid rooms on the street side as the noise from the street can get loud. I would stay here again!
"Poor Service and response"
Poor Service and response at the front desk and room services..staff was slow to respond and did not act when requested multiple times. Had to wait for a long time for check in; On calling the room services, there was no response for 1.5 hours
"Very bad - not possible to sleep"
The rooms have a door that connect each other, where all noise is transferred from one room to the other. The hotel allows a group of people to make big parties in the room during the entire night and do not take any action once they are informed about.
Top-rated Attractions Nearby
Cerro de la Campana
Parque La Ruina
Catedral Metropolitana de Hermosillo
Musas Museo De Arte De Sonora
Centro Ecologico de Sonora
Museo de Culturas Populares e Inda-genas de Sonora
Enjoy the comfort and warmth of this inviting room where a full night's sleep is guaranteed. It has everything you need for a peaceful and pleasant stay, including a king bed, coffeemaker, minibar, iron, security safe, hair dryer, complimentary toiletries, wireless Internet, and a 55'' smart TV that lets you enjoy access to all of your favorite channels online, plus basic channels via satellite.
Whether you're looking for rest and relaxation or fun, the warmth and spaciousness of this room makes it ideal for a family vacation, a stay with friends or a business trip. It features two double beds, a coffeemaker, minibar, iron, security safe, hair dryer, complimentary toiletries, wireless Internet, and a 55'' smart TV that lets you enjoy access to all of your favorite channels online, plus basic channels via satellite.
Relaxation knows no limits in this spacious room with its King Size bed, where you can cover yourself in its sumptuous bedclothes. Rest on the reposet sofa and watch your favorite program on the cable TV. The freedom emanated by a large space is noted in the ample lounge that is struck by the sun's morning rays and the copper tones of sunset. The room also has a desk, a closet with a dressing room, air conditioning and a bathroom with a bathtub.
The size and light of this room are in line with its cozy and modern design, as well as with the furniture that invites you to relax. It is equipped so that you have everything you need to relax right at hand: two double beds, a coffee-making kit, cable TV, internet, an alarm clock/radio and a bathroom with a bathtub.
Travel in style and luxury as you enjoy this warm, comfortable room with easy access to the Fiesta Club. It features a king bed, wireless Internet, 55¿ Smart TV, coffee service, minibar, ironing kit, security safe, hairdryer, and cozy bathrobe.
This comfortable and stylish room offers easy access to the Fiesta Club. It has two double beds, wireless Internet, a 55¿ Smart TV, coffee service, minibar, ironing kit, security safe, hairdryer, and cozy bathrobe.
Relaxation knows no limits in this spacious room with its King Size bed, where you can cover yourself in its sumptuous bedclothes. Rest on the reposet sofa and watch your favorite program on the cable TV. Help yourself to whatever takes your fancy from the mini bar or breathe in the aroma of coffee. The freedom emanated by a large space is noted in the ample lounge that is struck by the sun¿s morning rays and the copper tones of sunset. The room also has a desk, a closet with a dressing room, air conditioning and a bathroom with a bathtub.
An exclusive room with ample spaces and luxury that can be seen in all the details. You deserve this space decorated with a King Size bed, a full bathroom with a dressing room, a half bathroom for visitors, toiletries, a dining room, lounge, air conditioning and cable TV. The jacuzzi awaits to rejuvenate you at the end of the day, from where you can enjoy the sunrise from the balcony.
Designed for guests with special needs, this room has large spaces for wheelchair access, two double beds, a TV, coffee-making kit, safety deposit box, an alarm clock/radio, a hair dryer and toiletries.
This suite offers king size bed, fully equipped kitchen, complete bathroom with dressing table, visitors' bathroom, air conditioning, cable television, bathtub, minibar, coffee-maker and balcony with views of the pool.