We checked in late without reservation and had no problems getting 2 rooms. The service at the concierge is friendly and efficient, rooms are specious and clean. Wifi works great and there is a big restaurant on the premises. The hotel is not too far form the airport either.
NB: we were charged $149 on my credit card for a room with two single beds. If you check on the pricelist at the concierge desk and ANYWHERE online you will get a rate of $75-100. When I left someone came out and said something about 800Pesos refund and then another gentleman said not too worry about it, it was taken care of. I wonder if this is a scam, so check the price when you check in that it matches the front desk board and is at least in the ballpark of online rates.
"Watch stolen from room"
I spent in this hotel many weeks for work during 2016 (almost 20 weeks), the hotel location is not bad, the service is not excellent but acceptable. But during my last visit, a valuable watch was stolen from my room. it is worth to notice that it was hidden inside my luggage, so this means that somebody, without knowing the presence of the watch, searched inside my closed luggage. Anyway, when I reported it, almost no support was given by the personnel of the hotel, and was very difficult to speak with the manager (I had to wait 5 days to be able to do it). When I left, I was contacted offering the replacement or reimbursement of the stolen watch: of course this seemed a very good surprise, that initially gave me a very positive impression of good customer care. But after 2 months, this replacement or reimbursement has not yet occurred, bringing out many absurd excuses and demonstrating a very scarce customer care, especially after this offer was made. The hotel is in a very good position, but nevertheless I am considering to stop using it for me and for my company, given the bad accident, but specially given the very bad follow up after this happened.
"The Place to Stay in Hermosillio"
I would recommend this place if you are in the city. They were very hospitable and attentive. They always had a smile on their face and were eager to make your stay as pleasant as possible. The lobby bar is a great place to have a cocktail and the breakfast was delicious. the rooms are spacious and comfortable. The wi-fi worked without incident. I would try to avoid rooms on the street side as the noise from the street can get loud. I would stay here again!
"Poor Service and response"
Poor Service and response at the front desk and room services..staff was slow to respond and did not act when requested multiple times. Had to wait for a long time for check in; On calling the room services, there was no response for 1.5 hours
"Very bad - not possible to sleep"
The rooms have a door that connect each other, where all noise is transferred from one room to the other. The hotel allows a group of people to make big parties in the room during the entire night and do not take any action once they are informed about.
Top-rated Attractions Nearby
Cerro de la Campana
Parque La Ruina
Catedral Metropolitana de Hermosillo
Musas Museo De Arte De Sonora
Centro Ecologico de Sonora
Museo de Culturas Populares e Inda-genas de Sonora
In one of northern Mexico's most important cities with significant economic and cultural development, the Fiesta Americana Hermosillo is part of the hotel area of Hermosillo, Sonora; very close to the most important business centers, restaurants, museums, stores and boutiques.
The strategic location of this hotel in Hermosillo makes it the perfect starting point for visits to the local historic sites to discover the charm of the old missions, wonder at the beaches bathed by the Sea of Cortez, such as San Carlos, Nuevo Guaymas and Bahia de Kino, where you can savor fresh seafood.
The Fiesta Americana Hermosillo's location in Sonora's capital city enables business travelers to quickly access the main business and leisure centers, visit Hermosillo's most important historic sites, as well as stores and boutiques. Inside, the hotel offers the perfect refuge after a day out, with its comfortable rooms designed solely and exclusively to lavish rest and relaxation on its guests.
The hotel has its own way of spoiling you: while sampling the restaurant's specialties, being seduced by the aroma of coffee, losing yourself in a friendly chat at the Lobby Bar, having a refreshing swim in the pool or enjoying a game of tennis.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.