Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
Location #1 of 3 hotels in Xochitepec
Summary of qualifications
"A really bad experience "
The hotel is in the middle of nowhere, they have the worst room service and worst restaurant service.
You have no choice but to eat in the hotel, the restaurant is closed at 11 pm, there is no bar service.
There are better hotels around, in Cuernavaca and in Tepoztlán. Please do not stay here.
It is a 200 usd hotel per night, the place is amazing ( it is beautiful), but the service is horrible, really do not stay in this hotel.
"Romantic gateway in beautiful setting"
Beautiful hotel with special character due to historic location. Excellent food and very quiet. Recommended for families. Located near several places to visit. Would for sure come back here. Ideal for a weekend getaway.
"Beautiful spot but not quite up to par"
The hacienda is lovely, the grounds are well maintained and all very historic. The rooms though are not quite up to par, we never had any hot water in the shower and when we said something upon check-out they just shrugged it off, like "sorry". The restaurant both for breakfast and dinner left much to be desired!
The hotel was beautiful although it didn't have elevators and they had very few valet for the luggage. A problem. The restaurant was pretty expensive and the menu was reduced.
The best of the place are the rooms and the "Hacienda" that the hotel is built on.
"Amazingly beautiful spot spoiled by poor management"
Quite a disappointment!
The hacienda itself is incredibly beautiful, with lush gardens, ruins of old buildings all covered by vegetation, amazing pool setting under the old arcs, church & chapel inside the property.
But! It should be taken from Fiesta Americana and given to smbd who knows how to do the job... they managed to transform the place which meant to be an excusite experience into badly organised package tour-style hotel.
Too many rooms for the space and the staff which fails to serve them well; overcrowded pool, no separation for families with kids and adult zones - djacuzzi meant to be for relaxation became the playground for 20 kids; 20-min queues at the breakfast; poor food, hygiene & organzation at resto - the omlet station staff serves adds ingredients with bare hands, opens the trash bin and continues without washing; waiters take the piles of dirty dishes thru the whole room, balancing trays over peoples heads to get to the dishwashing room; maintanence staff walking thru the pool, gardens with trash bins and equipment; no sound protection in the rooms (remember church inside - bells start at 7.30am; cars parked 10m from the rooms and staff starts moving them at 8am, leaving the engine on for 10 min; you can hear the TV playing in the next room up to each word said)
Conclusion: get in to see the place but never stay overnight!!! If you would like to see beautiful hacienda and have nice weekend, go to Hacienda de Cortes