I went with my family for their breakfast buffet, delicious! You have so much food choices! And everything is so good and tasty. We went for a walk around the place, is huge! They have a pool, some hamacas in the garden so you can rest there, they even have a small zoo with rabbits, pigs, sheeps, goats, horses, a cow, ducks, turtles... it's very kid friendly.
"Incredible place! Must visit!! Lugar increíble altamente recomendado!!"
We spent a couple of days here and it was awesome. It is such a nice place for families, they have nice gardens, patios and even a farm! The place is an Mexican Hacienda, you get the feeling and taste of the real Mexico. They are remodeling the whole hotel and it looks like it’s going to be even better.
The staff is very friendly and the food was very good! Mostly Mexican food (buffett) but you also have some traditional choices in the regular Menu.
Do come with a good jacket and shoes as it tends to get chilly.
Grandioso Hotel! Quedamos muy contentos con nuestra visita. El lugar es super familiar y los niños disfrutan mucho la alberca, los jardines, el Kids Club y la granja fue una muy grata sorpresa!!!
Creo que es un lugar bueno para familias, como parejas, como gente que quiera conocer el lado de México tradicional.
Están acabando de remodelar el hotel y está quedando increíble! Tendré que regresar muy pronto!
"So much fun! Beautiful hacienda"
We came with our family for the winter break and had an awesome time. There are a lot of activities for kids, including a farm, playground and a warm pool. The food is delicious (mostly Mexican cuisine).
"The worst customer service"
I was looking forward to attending an event here. I was happy to pay over the phone for my room the previous day. When I called up your hotel with my name and event, and gave you my credit card details, you confirmed all was ok. But it wasn't! On arrival at reception there was no record of our booking, we were nowhere to be found. Queue 30 minutes of frustration and panic. The people behind reception were not that helpful and kept hiding in the back. Eventually after half an hour we got our situation resolved. This could be such a nice luxury hotel but the rooms felt tired. I have to give credit for serving delicious food to so many people and serving drinks. I hate to give bad reviews but first impressions count it was just that this hotel didn't have the basics right. Other rooms my colleagues booked were sold to other people at a higher rate even when these colleagues checked in at 4pm. Just shocking really.
"Excellent service and vey nice and quiet"
I would like to say that the hotel is very nice and clean and the staff is very friendly. the restaurant is very good and service is excellent. The room service is good also. The grounds are very pretty and the work out room is well equipped. The rooms are nice and roomy although they can get a little cold.