Hotel is nice
But the service is slow
The rooms are terribly warm and there is no air-conditioning
The coffee maker had mold and fungus . It had not been cleaned.
The food is very good. Specially the Sunday brunch
Bar needs to extend its hours of operation.
"Food, room, location... Perfect"
The room was nice with a little balcony. But you are not going there to stay in your room, the all building, its garden and activities are the important things to consider there! The outside buffet food is amazing... you eat in the shadow of a huge tree in a garden with birds of all colors. The two swimming pools are in an other garden so that you don´t hear any of that noise when you eat. A little farm with pigs, birds, rabbit, horses and sheep can be found hidden in an other garden. You can play tennis, you can play basketball, you can hear the legend of that "Mexican Castle". It is totally worth it!
"Landmark!!! Really nice Hacienda"
My favourite is The buffet is great with lots of options and top quality, especially the one for breakfast-brunch, during the weekends.
The hotel is one of the most beautiful hotels in all of Mexico, really historic and very well preserved, the gardens and public areas are amazing and well maintened. The down side is the rooms need to get a little renovation, especially the bathrooms and maybe get rid of the carpet floors.
The pool need to have a filters, and not having employees cleaning it all day long.
Thre staff is really helpful an willing to exceed expectations, with special mention to the "leyends story telling" crew!!! 2 thumbs up!
"Nice, historic, safe but weak in service"
Exotraordinary location in historic hacienda in full nature. Fulminant style can still be seen. However, service staff at reception, room service and laundry sometimes seems to be overstrained. Several times laundry got damaged or mixed up, changeful room service quality. But friendly and helpful people. Prefered location compared to noisy hotels in the city.
Very good brunch! One of the best in Queretaro! Staff is very friendly. Starting from the security gate!
The only observation would about the music...
Horrible music for that kind of set up in this style of resort....
The hotel's atmosphere is at its most relaxed in the rooms; places designed as refuges where relaxation becomes a delight. Waiting for you in this room is a king size bed, a bathroom with a bathtub, cable LCD screen, a hair dryer, a coffee-making kit, mini bar and wireless internet access.
For the small family's relaxing, the superior double offers two double beds, a ceiling fan, bathroom with a bathtub, mini bar, cable LCD screen, coffee-making kit, safety deposit box, hair dryer and wireless internet access.
For the small family's relaxing, the superior double offers two double beds, a ceiling fan, bathroom with a bathtub, mini bar, cable LCD screen, coffee-making kit, safety deposit box, hair dryer and wireless internet access. Enjoy the garden view from your terrace.
We offer the ideal enviroment for couples in this junior suite. Enjoy the enormous king size bed, bathtub, ceiling fan, safety desposit box, hair dryer, coffee-making kit, cable LCD screen, mini bar, wireless internet access, a sofa bed and a special outdoor jacuzzi for a remarcable night.
Large double bed room for recharging energies of all the member of a small family. It offers bathtub, ceiling fan, safety deposit box, hair dryer, coffee-making kit, LCD screen with cable, mini bar, wireless internet access and a relaxing outdoor jacuzzi for a pleasant stay.
The size of this room invites you to relax to the fullest. The room has a king size bed with a separate dinning room and an extra cable LCD screen, sofa bed, lounge, hallway, ceiling fan, bathroom with a bathtub, coffee-making kit and a safety deposit box.
This room offers all the services necessary for guests with special needs: a spyglass at wheelchair level, light and bathroom with special fittings (a high-level WC and a shower fitted with handrails). It features two double beds, a mini bar, LCD screen with cable, coffee-making kit, wireless internet access, a safety deposit box, amenities, hair dryer, an iron and an ironing board.