Everything was perfect. The service was exceptional from the moment I walked in... at the front desk, luggage assistance, restaurant, etc. My room was very spacious and comfortable, good air conditioning, great shower, very clean.
"Renovations are affecting service, however it will be a jewel once it's done if..."
The hotel renovation is at full speed. All areas are changing and rooms are very modern and stylish.
However, room 1026, when I arrived, the ac was only running in vent mode, room was hot, minibar disconnected, and i found a dirty plate inside it, which i didn't use.
The minibar was never filled, I had to call the front desk 2 times, to get it filled only to be asked If i had given a deposit??? How did i get the room if they have my credit card then? I didnt pay cash.
The bed is amazing, and the way the room was furnished was in excellent taste.
Bottom line, managers at the hotel need to get the DETAILS fixed, details details details!
My fiesta americana platinum status was also not recognized...
Excellent, very spacious rooms; very friendly and prompt staff; good restaurants in the hotel and in the area; amazing views from rooms and elevators. Only little minor issue is the water pressure on the top floors, should be improved.
great location, excellent views! the service and personnel excellent. facilities very good and nice service personnel and very friendly and good attitude. Front office personnel very attest and professional.
Just stayed five nights in the hotel. Friendly accommodating staff, comfortable beds and the room was spotlessly clean. Plenty of great restaurants within walking distance and a Starbucks directly next door.
Highly recommended and I would definitely use this hotel if I visit Guadalajara again in the future.
Fiesta Americana Guadalajara is ideal for relaxation or for enjoying the various recreational activities. Its location, in downtown Guadalajara, offers various experiences: from the traditional flavor of Zapopan and Tlaquepaque, to museums, excellent restaurants and one of the country's most beautiful historical centers.