We just got back from Fiesta Americana Condesa and we have nothing but wonderful things to say about this resort. We traveled with a group of 20 people for my sister and brother-in-law's honeymoon. Everyone in our group agreed that this was the best resort we have been to.
-The food was excellent! The shrimp tacos at the Cevicheria were AMAZING!! As well as the scallop ceviche. The view from that little pool side restaurant is breathtaking. We could have sat there all day.
-We were well taken care of by the entire staff. We spent a lot of time at the swim-up bar. Pedro and Radalfo are the best!!
-The entertainment staff does a wonderful job of having activities for everyone to enjoy. The morning workout on the beach was my favorite. Enrique and Uriel led great interval workouts! They were encouraging and energetic. And very knowledgeable about fitness. Great way to start the day!!
-The nightly shows were fun. We especially loved the Michael Jackson and Circus Show. Jack from the entertainment staff was super friendly and made us all feel welcomed.
-The massages on the beach were amazing and so relaxing. 5 minutes for tips only. Perfect!
-We loved the sushi in the lobby and the ice cream & crepe shop!
I seriously could go on and on. The rooms were very nicely decorated and comfortable with excellent views. We definitely will be back!! We loved the location. To get to the shops or bars/clubs, we would just get on a bus for $1. Much better than taking a taxi or arranging transfer. DO NOT agree to do a transfer from the hotel to a jewelry store called Matis Joyeria. The shopping center it takes you to is not a marketplace with souvenir shops. They make you listen to a speech at the jewelry store sort of like a time share presentation. It isn't worth it. Better to get on the city bus for $1 and ride 5 minutes down to the marketplace.
Overall our stay in Cancun was incredible! We can't wait to go back and take our kids with us. The FACC is very family-friendly. Thank you to the entire staff at the resort for a wonderful, relaxing week!
They take good care of folks at the Fiesta Americana Condesa! The service was amazing. The staff in the restaurants we tried were great, the pool side folks were fantastic, the ladies in the Kids Club did a fantastic job - everyone was spot on.
The restaurants weren’t five-star but were still tasty.
Beach area was nice. Pools were good as well.
At the end of the day, I had no complaints after our trip. We’d happily go back if headed to Cancun.
I love this resort! The food was great. The rooms were amazing. All of the staff was so friendly and great! The nightly entertainment was amazing. They are a great team making sure you are always having a beyond great time. Jack was amazing he always made sure that me and my siblings were having a blast!. I can't wait to come back and relax and have a great time with everyone again!
Last September we stayed here for a fortnight - everyone seemed surprised at that but considering we were travelling all the way from Scotland we wanted to make the most of it! Having never been to Cancun before it seemed like the perfect place to unwind but also have the option to go sight-seeing if we wished.
Everything you need is in the hotel complex so you can easily just spend your entire time there. During our first week we mostly got up for an early breakfast then headed down to the pool. Despite it being rainy season there was no rain at all during our first week and during the second week it rained overnight or in the early afternoon but only for an hour or two. If it rains you can just sit in the bar or head back to your room. It's no big deal and rain is something you risk if you attend during hurricane season.
The welcome was warm and we were offered a welcome-drink so requested a small beer, which was quickly brought to us. The staff explain everything about the hotel and hand you a sheet with all the restaurant opening days/etc. One thing I will say is that it seems you have to be a regular to get any kind of special treatment. Despite coming from quite a long way we weren't asked if we were celebrating anything. It was a minor thing but it was actually my birthday during our stay but nobody asked us so I felt a bit let-down by this element. This is one of the small things that prevents me from giving 5 stars.
We tried almost every restaurant on premises. A lot of the restaurants have additional charges for certain things but there's plenty to choose from all-inclusive so don't worry about spending extra money. Most restaurants are drop-in but you have to book a day in advance for the steak restaurant. The staff here actually did ask if we were celebrating and as it was my birthday we said yes so I was surprised with a lovely cake towards the end of our meal. That was a nice touch! I did love the Asian fusion restaurant as well so we attended again on one of our final nights. I was actually extremely poorly the next day. I don't blame the hotel for this at all as they have plenty of notices about their adherence to good hygiene practices. I must have simply eaten something my body wasn't quite ready to deal with or perhaps caught something from another guest - a shame but I wouldn't hesitate to eat in that restaurant again.
The absolute best thing about the hotel was definitely the pool-side service, which was exceptional. They can't do enough for you and regularly pass by their section to top up your drinks. Special mention to Eligio who looked after us during our first week and Claudia during the second. We mostly drink beer and eventually we didn't need to ask, just got a new beer brought to our loungers!
It wasn't high season so we didn't have the ridiculousness of the towel game to play but I'd definitely recommend going down to the pool early regardless. It's a beautiful place and you didn't come here just to stay in your room! Speaking of, we also didn't want to see nothing of Mexico so arranged a couple of excursions. There's someone in the lobby who you can chat to about this and we found the cost quite reasonable. It's a long day if you do any of the day trips however so we tried to space them out so we could spend the next day relaxing.
There were a couple of things out of the hotel's control while we were here such as the hotel next door catching fire. We were evacuated briefly in the middle of the night. It was all very professional and we never felt unsafe. The entire complex feels very secure in fact.
It's Mexico so the humidity is quite high. We didn't have any problems with wet clothes in our rooms or anything like that but it was difficult finding the balance with the air-con between being disturbed at night by the noise and being unable to sleep due to the heat! Also a light sensor in one of the wardrobes would randomly switch on and off with annoying regularity so I found it quite difficult to settle as I'm an extremely light sleeper. It was something like every 20 minutes the room would suddenly be flooded with light from the wardrobe. I don't know why this is happening but the hotel might want to look at it? We were in the Sun Tower.
We also had to call a couple of times to get our mini bar restocked despite being out of the room all day and not having the "do not disturb" sign on our door. One member of staff got quite short with us saying we must've had the sign up but we'd been on an excursion all day. However, we used room service a couple of times and they were always much faster than the half hour to 40 minutes they stated after we ordered so top marks there!
I would definitely stay at this hotel again, it just needs a little extra push for it to become a five star for me.
"6th trip to this wonderful resort!"
This resort is my favorite place on earth! My daughter and I recently returned from our sixth annual mother-daughter trip here. We honestly have no interest visiting another resort (although we had visited a few others before our first year here) because it is basically perfect. All of the food is great and there's plenty to choose from (we've stayed 9-13 nights and have never been bored). Where the Condesa truly shines, however, is the service. Everyone from housekeeping to concierge is so nice and really does whatever they can to make sure your stay is enjoyable. We have spoken to many other returning guests during our trips and we all agree that this is the #1 reason we keep coming back. We truly have been treated like family and you can't find that sort of welcoming energy everywhere! In the event that anyone encounters a problem (rare, but it happens), the staff always go above and beyond to make it right. Since the last time I wrote a review (two years ago), all of the rooms have been completely updated. They basically gutted each room and they are beautiful and much more contemporary now. During every single one of our trips, there has always been something new and they are constantly updating the resort. Most recently, the new ice cream/crepe place is GENIUS.
Overall, we want to thank everyone for being so warm and making us feel at home. Specifically, Fernanda is always amazingly friendly and helpful with EVERYTHING. Special thanks to Jose Dorantes, Jose Cazique, Jose from Kalmia, Sofia, Edgar and Felipe for being there day-to-day and basically making sure we never have any worries. Also, thanks to Chef Josue for always preparing AMAZING food for us and being so nice (Chef Marco is great too). Luis from concierge is also great. Additionally, Jairo and Alberto from San Telmo always provide awesome service. The entertainment staff are also always both fun and professional!
I can't wait to book my next trip!
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