This has long been our favorite spot in Cancun. I even proposed to my fiance here last year, however when staying there this year we were very disappointed. Currently the resort is going through a remodel. (A much needed one) Our entire trip was full on hammering, chiseling, and loud construction. Definitely didn't make it very relaxing. Whenever passing the construction area you were greeted with generator exhaust and other unpleasantness that wasn't very good for relaxing. The hotel never once reached out before our reservation to say they were under construction. At least a warning would have been nice. Next complaint: Usually the service is amazing. This time I could tell they had done major labor cuts (possibly because of the construction) It was difficult to find a server in the upper pool and sometimes in the lower pool. Next complaint: The room smelled like mold. Hadn't had this issue before, however this room didn't smell well. Next complaint: We were very excited to check out the new "Cantina" after seeing the construction last year and all the photos of the amazing food options. We went down to it and it was completely empty. No music. Only 1 employee on duty. No menus. Later found out they don't even have a kitchen there and that the one employee had to leave for 25 minutes to pick up the food. They do have a few other beer options there, but there's an upcharge for those and the one employee didn't have a key that cooler. Next complaint: Many of the restaurants were closed, once again possibly because of the construction and reduced guest count. Next complaint: No servers on the beach this year. Usually they come out and take drink orders. This year we had to walk up to the beach bar to get them. Next Complaint: They installed new heads on the sinks to I guess save water? Gives you really bad water pressure for washing your hands. Next complaint: Our friends room had the A/C unit leaking through the ceiling into the bathroom light. However they did fix this quickly once informed. Next complaint: We've always loved the food here, but this time 3 out of the 4 of us got pretty bad stomach issues from it. Not sure if it was one bad meal or multiple.
Positives: They helped me with a difficult reservation issue that had occured. The baby turtle release was great as always. The Casino night was fun. The shrimp tacos are still amazing. The employees there are all really great people and put out effort. Price is still reasonable for all inclusive.
The only reason I'm still giving them a 3 star review is because of the past years experiences that I hope return. We're seriously going to have to figure out if we want to return here after this past experience. This resort is very sentimental to us and has been our annual spot for several years now, but I'm not sure if it's worth returning anymore. =/
I went to Fiesta Americana Condessa for honeymoon and I believe I can't find a better place to stay.
First because my purpose was to have fun and relax at the all in hotel.
The service was great. People happy and smiling during the whole day.
I truly recommend couples with/without kids to have a nice experience of relax and fun.
"Definitely 3 stars - review and hotel!"
First time experience with an all-inclusive and I don't think we'll be doing it again; I'd rather pay a little more for nicer food. It was mostly average (steakhouse), sometime bad (mould on fruit/jelly cups at the buffet) and sometimes wired (their take on Italian). At least the Mexican food options were nicer.
Pool was nice, kids loved the pirate ship and it was enough to keep them entertained, but they are probably just the right age (6 and 7). They enjoyed the kids club the day that it rained.
Beds and pillows were very hard, sheets felt scratchy and there was just nothing 4/5 stars about the room. Maybe 10 years ago or when they have completed their renovation?
I'd also rather not have to carry around a pocket full of cash to get friendly service. I felt uncomfortable not knowing at first and then not knowing how much to tip later... can't they have a collection at checkout?
Hope some of this helps.
"Best Food EVER !"
I just got back from Fiesta Americana Condesa Cancun. When we got there to check in the receptionist was very friendly and helpful. Carlos right away got us beers, water for my kids. Carlos would come back with refills without asking. Juan Pablo explained where we had to go the next morning, wen mentioned we were celebrating my son's birthday and they sent a bottle of champaign, chocolates to the room and baloons. The hotel is going through renovation. The hotel is about 25 years old. So it is a little bit outdated but we did not mind at all because the staff was extremely helpful, friendly and so welcoming. What made our stay even better was the food. It was the best we had had at all inclusive resorts. This was our third year in a row going back to Cancun we have gone to different all inclusive resorts but Fiesta American stands out from the rest. Diego was so accommodating and patient with us. Estevan one of the waiters was very welcoming at one of the restaurants I think it was the Argentinian restaurant. I would definitely would go back to this resort because the food was amazing. The shows could be a little better but I am not complaining at all.
This is definitely a great place to go to. I travel alot and this is by far the best food I ever had. Everytine I went to one restaurant and I thought I had the best food ever,i would go to another one and it would be even better. As if that's not enough the service was amazing. They waited on you hand and foot, treated everyone like they were VIP. Based in these two things alone I would defiantly return again. The resort is beautiful as you can see in the pictures and the greatest part about booking with fiesta is that there all inclusive. worth every single penny. Men, just make sure you take at least $100 in singles for tipping, it makes all the difference in the world. I loved this bacon so much that I already booked my next one in Cancun again only this time I'll be staying at the aqua. Who knows maybe I'll even buy there all inclusive time share(for the right price) I hope this review helps families. Trust me you'll love it.
Pamper yourself with personalized attention and indulgent spa treatments at our luxurious Miiluma Spa. You'll experience the latest in natural spa treatments incorporating Mexican products, relax and rejuvenate in the steam room or Jacuzzi, go for a swim in the immersion pool, or work up a sweat in our unique gym featuring the latest-generation equipment on the open-air terrace. Cleanse and renew your body and mind with juice therapy, herbal teas and low-calorie spa menus.Miiluma Spa is open daily from 6:30 am to 10:00 pm.