We stayed for three nights and for the price we thought it was good value for money. Gaby on the entertainment team was excellent and gave us Spanish lessons each morning which were a cut above what you would expect in a resort. The food was also excellent especially in the steakhouse. They were a few grumpy and unhelpful staff around but you generally didn't have to look far to find someone who was willing to be helpful. I would not have payed full price with the renovations going on but with the discount available during the refurb its acceptable and we had a lovely and relaxing time.
"Brilliant experience "
We had a fantastic time at the F.A.C. Amazing service from all staff particularly Claudio at the pool. Always attentive and friendly. Able in Rosato restaurant was also a super waiter. We did a sushi lesson with gaby, devaky and chef Mario. Really fun and the staff were so so nice. We didn't get harassed by the time share folks at all during our stay. There are renovations happening for sure but we didn't find them overly obtrusive. Overall the food and drinks were really good but I would put the trattoria and Kambu (lunch only) at the bottom of your list. Highly recommend this hotel.
"Wedding ring and money stolen out of safe."
Six friends and I went on a Friendcation the first week of September 2016. A couple of us had a room on the ground floor, the 200s.
The first day we were there, we had a wedding ring and $500 stolen out of our safe. We filed a police report and asked for compensation or something for our trouble. The manager did not compensate us and wasn't available when we went to ask for him.
They are doing construction on the hotel right now. I would wait at least 6 months before visiting if you decide to.
The restaurant waiters and bartenders were great. The entertainment concierge staff was really helpful. Our group went out downtown almost every night and they helped us get wrist bracelets and bottle service for the clubs at a reasonable group price. The food was good. The shrimp tacos were the best. I had a massage by Ricardo that was wonderful.
In summary, if you don't want to have your stuff stolen don't put it in the safe. Someone apparently has a master code and can get in. If it does happen to get stolen, don't expect anyone to care.
"Can't wait to go back! "
Spent 7 days at Fiesta Americana Condesa with my wife! Check in was easy we paid for a Garden View Room but was given a free upgrade to a Ocean View Room. View was awesome! Staff was very friendly and helpful. Best part was the servers going around the pool and beach areas serving drinks. We tipped a dollar every time they brought us drinks. Saw a lot of people not tipping. Did two excursions while in cancun. Next time we visit we plan on spending most of our time at the resort relaxing by the pool and down on the beach! Wife and I plan on going back the first of May 2017.
"Great service, lovely hotel, will definitely be returning"
Stayed for 10nights as 2 couples and we had an amazing time here didnt want to leave...on arrival we were upgraded from lagoon view to an ocean view room 616 recommend as high floor and has balcony, some rooms only have a window so make sure to request a balcony and our friends stayed in 614, room was lovely all new furniture and really comfy brand new super king bed, mini bar stocked everyday has 4beers nd some coca cola and think orange to and lots of water in the room...major building works been carried out in 2 of the blocks however the main block will be finished in october and didnt bother us at all, couldnt hear building work in our room when door was closed and couldnt either at the main lower pool as they have music and games always going on..staff were brilliant especially jj who entertained us at breakfast and oscar doing the tequila tasting at dinner and cant forget our pool waiters jose and angel always asking us did we want a jonny bravo cocktail their really yummy...all the staff really from reception to the entertainment team really go out of their way to give you a wonderful experience from beach volleyball, zumba, aqua aerobics to sushi tasting, tequila tasting, even spanish classes or you can always just chill with a cocktail at the pool bar you even get the good stuff just have to ask for it or give a good tip from bacardi to smirnoff and malibu and of course don julio tequila...we were lucky enough to see turtles laying their eggs also at night right in front of the hotel...food was lovely in most of the restaurants we just werent fond of the mexican one...overall loved our stay and cant wait to return to see it all finished...only downside was the main pool has cracks in it in some parts so hope these will be fixed with the renovations
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