Wonderful experience. The hospitality was amazing- the service non stop. The food and drinks super. We had children with us and the resort was very accommodating and kind. A super thanks to Laura, with events, Ricardo who made our smoothies every day, Heirberto our server, Devid, Itzcal, and everyone who served us at the pool and at the Healthy Wrap shop! The ladies in the gift shop and Francisco in the Mexican restaurant! A great time. We can't wait to go back!!!!!!!
We came back home yesterday after a nine night stay at the Condesa. This was our very first experience in Cancun, and we were a bit nervous on whether or not we had picked a good hotel and safe area. Well, I'm happy to report that the Fiesta Americana Condesa Cancun was an excellent choice that worked with out budget and offered us the full "all inclusive" resort experience that were expecting - and some bonuses that were amazing!
When we first arrived, we checked in at the front desk. The gentlemen who greeted us there, Oscar, was very friendly and spoke English so well! Because we were in a new and unfamiliar country, it was very comforting to know that there was a staff member on-site who could speak very fluent English just in case we needed something. Oscar confirmed the details of our stay and and assigned us to a room in the Sun Tower (West tower, see below for my recommendation on which tower to stay in and why) and gave us our room keys. Shortly after, a member of the luggage transportation service arrived to our room with our bags in tow and brought them all in for us.
The room itself was very nice. It is evident that the Condesa recently remodeled these rooms as they have a number of modern features and amenities that most hotels rooms we've stayed in do not, such as: Full tile floor, integrated outlets and USB charing ports in the walls of the bedroom next to the night stands, rainfall shower head (very relaxing!), automatic sensor based AC control, in-room motion sensor to alert staff to knock before entering, raised sinks and many others. We really enjoyed having use of the minibar, which was included in our room stay and would be refilled once per night.
We left our room daily to go and visit the pool and beach area. If you're staying in the Sun tower, the pool is a very short walk, The Condesa features a two-tiered pool with a slight water fall from the top pool into the bottom one. The bottom pool is larger and contains a swim-up bar, but the top pool is better for those looking for a bit more privacy as most folks congregate around the bar, and thus, the bottom pool. The bottom pool also features fun activities like volleyball, aquareboics and Zumba. There are two hot tubs in the bottom pool, and one in the top pool, so you can take your pick, but due to the heat, it was not a popular attraction.
Once you arrive at the pool, you can pick a spot on any of the lounge chairs that haven't been taken already. If you don't see a towel draped across the lounge chair, you can safely assume it's available. From there, one of the pool servers will approach you to take your drink order. We had the pleasure of having Eligio wait on us for our entire stay. From day one, he was friendly, fast and attentive, and by day nine, he had memorized our drink order and preferences and would surprise us by bringing us some of our favorite drinks before we even knew we wanted them. He's a great, hardworking guy who has a very cool story should you stop to ask him about it - and I would recommend that you do!
The beach itself is gorgeous. Since the Condesa is smaller than either of the resorts next to it, the stretch of beach that's available to guests is slightly smaller, but no less beautiful or maintained. Like the other resorts, the Condesa offers a full beach bar with wait staff who circulate throughout to bring you drinks on demand. The Condesa offers small shaded huts for guests seeking a reprieve from the sun at no charge, so we definitely recommend that you take advantage of them, but be sure to get on early in the morning, otherwise they will be taken quickly!
One of the best surprises that we encountered at the beach was accidentally happening upon baby turtles who just hatched and were trying to make their way to the sea. It turns out Cancun is a hotspot for mama Turtles to lay their eggs, so you'll most likely see giant holes dug out in the sand from where eggs are buried! We had the opportunity to not only see baby turtles, but to help the staff of a local conservation organization release them at the beach! **Note: If you are interested in this activity, the Condesa concierge actually has this scheduled each night and appoints a staff member to take guests to help release baby turtles on the beach. It's included and all you need to do is sign-up!
After a fun day at the beach, we would head back to our rooms to get ready to go out and eat.
The Condesa offers many restaurant options for hungry guests. Since we have some dietary restrictions, we ate and some, but not all, of them so I'll speak to those. Here are our favorite restaurants:
Kalmia - This is a buffet style restaurant that offers all day eating in a laid back environment, yet classy, environment and has MANY options with themes that rotate each night (Italian, Oriental, etc.). This was our favorite spot for breakfast and we had many dinners here as well; Italian night was my favorite. We also met Jorge at Kalmia and he was a very funny and delightful waiter!
Rosato - An upscale Italian restaurant that serves classic Italian dishes. This restaurant enforces a dress code, so be sure to check the requirements before heading down. The food is great, however, and very beautifully presented. The wait staff at the Roast definitely take the time to help craft a tasty meal that left us feeling satisfied.
Trattoria - This is a smaller restaurant this is tucked away in the corner of the pool area. This place serves pizzas, calzones, and other Italian baked or boiled goods. This is a great place to eat if you're wanting to eat outside in a very relaxed atmosphere.
Kambu - This was the very first place we ate at after arriving. The Kambu offers a buffet style breakfast (very similar to Kalmia) but switches it up and offers and Asian fusion menu for dinner (after 5:30 PM). We had the opportunity to enjoy their Asian fusion dishes, and they had vegetarian options for members in our party who needed that option. We also met Angel at Kambu who was a great server and really helped welcome us to the resort doing our first night. Later in the week, we happened to see him again at Kambu and he remembers our family's name which was super nice! He was a great guy and an excellent server.
And finally, to round off our experiences, we happened to discover the Condesa game room directly adjacent to the theater. It was there that we met Alberto and made a great friend. The game room is open to all guests and has ping pong, air hockey, and arcade games, in addition to the console systems like Wii, Xbox One, PS3 and others. It's a great escape from the pool-eat-drink-pool-eat-drink routine and allows you to have some fun playing games that you may have not played in years. We really enjoyed ping pong and playing the Kinect version of "Just Dance" on the Xbox 360! However, it was Alberto who made the game room delightful for us as he was able to interact with us (his English is amazing!) and enhance our experience. Great guy and super entertaining!
Overall, the Condesa was an amazing choice for our first stay in Cancun and we're super glad that we happened upon such a great resort, with caring and attentive staff with all of the amenities on our first time. We had a great experience and already want to return.
"The best resort ever visited and stayed in"
OMG!!! How can I start!!! The best ever experience we had in Fiesta. This is our first time visiting Cancun. The overall experience in Fiesta is 5 star. We received the best service. God we ate in every restaurant is excellent. They served us with a smile. Great customer service. Prior to. He king out we got locked out with all our luggage inside room and shuttle waiting to take us to airport. But the management put us at ease. After opening our room door they brought our luggage down and one of their staff Jesus personally dropped us to airport. I didn't know if I would be visiting Cancun again. Now I know,I will be visiting Cancun again and will definitely stay at Fiesta Americana Condesa. All staff are so passionate about their job. I enjoyed all the food and drinks. My family is so satisfied about this trip and they want me to book this place again
"Great staff.. great food and drinks.. great time."
We just got home and I had to put this down or I won't do it. All of the staff were fantastic. I had read about the fish and shrimp taco... did not do them justice, you have to try them then you'll know that they really are great. Great staff... Alejandro, Antonio, Hercules and those are just several. The rooms were always cleaned and kept neat by the staff. They came by twice a day and refreshed the refrigerator bar. The grounds were manicured every day. Today is September 21 and like I said we just got home 2 hours ago but I had to do this. We will go back no doubt.
"Amazing Stay in Cancun"
PRO: Super clean. Maids and grounds keepers are cleaning and maintaining the property it seems like 24 hours a day. Our room is cleaned multiple times a day. As soon as the maid sees we have lef the room, she sweeps in and cleans up after us. There was no dirt or messes in any of the public areas either. The pool was immaculate. The beach front was immaculate. The restaurants were immaculate. The public bathrooms on site were immaculate. Concierge/Front Desk. The concierge and front desk staff were really helpful. Anywhere we went and anything we did for the day, we were guided through it even if we didnt book through the hotel. Maps were drawn for us. Phone numbers and schedules provided. Food. There are so many option for meals. We stayed 8 days and didnt even have the time to sample everything. Even the pickiest eater will be full. Room service is available 24 hours a day and they will custom make you something not on the menu. Location. The hotel is in the heart of the Cancun hotel strip. The area is very safe. We even felt safe traveling around on our own with public transportation (12 pesos or $1 US). The police are very present in case you need help. CONS: Dessert. The dessert was the only part of the food options that was unsatisfactory for us. The only thing we enjoyed was the room service flan. Everything else was a mixture of puddings, custards, and cakes with tropical fruit that didnt quite seem to fit the mix. Entertainment. Entertainment during the day consisted of a pool side DJ and morning exercises by the pool. I have stayed at other all inclusives that provided games and light competitions during the day for guests. The evening entertainment had much to be desired. The performers were skilled but the productions were way to small to be entertaining.