We had a bad experience. But after talking to the right people (manager) the service improved immediately. My learning, talk to the right people. Our stay here at Fiesta Americana turned out to be great. The shower has not improved but all the rest very much. If you have breakfast at the Palapa please see Luis and ask him to make the eggs like his mother did. Very tasty.
Our stay at the Fiesta Americana Condesa was excellent! We had a Premium Master Suite (Sun Tower 383) with a priceless view. The suite was amazing, stocked with beer, pop and water and so clean. My sister highly recommended this hotel and we were not disappointed. From room service to the restaurants on the property, everything was delicious. The staff couldn’t be nicer and so accommodating. They made us feel at home away from home. We had a great time, felt safe and will definitely return!
When we first checked in we were upgraded at no chared to a balcony room from and Oceanview, we did ask if they had an upgrade but they gave it no questions asked! We were celebrating 2 birthdays one sweet 16 and another of drinking age, at a small fee we had the room decorated and champagne waiting in the room it was really a nice touch. They did a beautiful job w it. The food in all the restaurants was awesome we only went to the buffet for breakfast was fine but I would recommend dinner at a different restaurant every night. The shows at night left a little to be desired although the fire show was really great. Drink service was good was able to get a drink quickly wherever we wanted. Drinks were not super strong but were tasty, wish there were more beer choices, there is corona in our room but no where else. Overall great service, delicious food, clean, I would go back here for sure! Highly recommend
We are back for the second time at this hotel, 4th visit to Cancun. I felt compelled to write a review because again the staff has being overwhelmingly friendly and accommodating but exceptionally so last night at dinner. We had pizza outside near a pool where they endlessly filled our wine glasses and went out of there way to get gluten free pizza crust for my mom who is allergic. After we finished our pizza and they filled more wine they brought over dessert wrapped to go in case we didn’t want it right the— without our request .Key lime pie for me and a gluten free flan for my mom. As stated in my previous review we say we will never go back to the same place twice but this place is the exception.
This was my first trip to Mexico and it was also our Honeymoon. Check in was breeze even for arriving late in the evening. With our first room the card lock didn't work and they tried to fix it but they could not get it. They switched our room to an ocean view. Seemed like an upgrade to us, which was super nice of them. Any time we had any questions about where to go outside of the hotel or where things were the staff was very friendly and helped us map out our journey outside of the hotel.
Food was amazing, We ate at every restaurant they had, inside and out. My husband and I are both chefs so tend to try a lot of everything and are very big on Food. We enjoyed it all. We also sampled pretty much every cocktail they had and took many shots of tequila. They also helped us plan a day out at the market and ending at coco bongo. Other than leaving my Debit Card in an ATM, We had a ton of fun
We loved it being there and we never wanted to leave. We are currently working out a way to save and come back for our Anniversary. Thank you to everyone that made our time there very fun and memorable.