May 2018 - The hotel was beautiful, rooms lovely & so comfortable, but the staff was what made it the amazing vacation we want to do again and again! We checked into our beautiful room on the top floor that had a small balcony with an incredible view of the ocean and resort. We could see other rooms with larger, furnished balconies and changed rooms the next day without a problem. The housekeeper was friendly, and left a sweet message welcoming us to the resort, the room was always kept clean & the mini fridge stocked with what we liked to drink. I got a massage that was so relaxing. The buffet offered a wonderful variety delicious of foods, and the service was great. We ate at the taco cafe several times and LOVED it! Our waitress Yazy made it fun and went out of her way to make it special. Our last night we had dinner at the Mexican Restaurant. The lobster and steak was incredible, & our server Javier made guacamole at our table for an appetizer, then made crepes flambe for dessert. Delicious food, fun, and fantastic hospitality! They were doing construction to build a new bar, can't wait to go back to see how it turns out. There was a little noise, but not enough to be a bother. Every night we went to the lobby where they offered drinks and had a singer or music, a fun atmosphere with singing and dancing, and the best bartenders EVER!! Effram and Rosilindo kept everybody happy, even making me a special Bahama Mama drink. Beautiful beaches, wonderful food, oh so comfortable room, and incredible hospitality, We are already making plans with friends to visit again!
"The Run Around. "
This Resort is by far one of the best I’ve visited. The food was amazing!!!!! Sebastian my server at the Mexican restaurant was Absolutely amazing.... Effraim..... don’t quote my spelling but he was amazing as well. I also has a massage by KiKey and she outdid herself. BUUUUUT. I was so excited to
Learn that the resort offered hookah one of my favorite things to do. We were five the run around for two days. Nobody could tell us when where or how to get one until Our last day at the resort. We found out it was at Kambu and were excited. Only to stand at the podium for 15 minutes and not be greeted and completely looked over.... even after asking for help..... such a Bummer. We were also given the run around when we tried to make reservations for the steak house...... It seems as if people are told different things and n their training. And please add a club a disco ........ something for the adults to do after 9:30......This resort definitely needs in house nightlife
"Nice resort / terrible timing"
Things you need to know.
Not all rooms have a balcony even if they are ocean front! They have these fake 6” wide ledge with a rail that gives outside appearance of a balcony. There is major construction going on right now in the lobby. It’s so loud you need earplugs during the day. It does not appear to be close to finishing. Not all the restaurants are open everyday. The Japanese restaurant and the buffet were both closed at least one day of our trip. The steakhouse you must make reservations a day in advance between 2 and 3pm. They shot a promotional commercial with massive rigging that basically made the pool inaccessible for two days and lobby for a few hours one evening. This was a huge problem for some guest I talked to, including myself, but others were intrigued by it. For the reasons listed above, if I knew in advance I would of never booked our stay here. Who wants to spend there anniversary listening to jackhammers while a production crew takes over the resort?
Now for the good. The resort is very nice and I’m sure it will be even better after the construction. The food was outstanding as well as the staff. Someone always there to help you with whatever you need. Rooms were cleaned early everyday. Beds were amazingly comfy. The beach was nice with plenty of chairs and even had a bar on the beach. I walked both directions of beach and people at the fiesta definitely utilize it more than the others nearby. The pool entertainment was good and not overwhelming like some resorts. I wish guest would of known about the cantina in the arena building. Would make a great place to gather in evenings. Would I stay here again? Absolutely. But I will be sure to get a room with balcony and that no construction will be going on during my stay. I would of given 4 stars if the pool didn’t basically get taken over by production crew and 5 if the construction was finished.
"Fourth year in a row - would never go anywhere else :)"
This is our fourth year in a row back, and we could not imagine going anywhere else. JJ for breakfast and Chef Josue for lunch cannot be beat. They are so happy, friendly, and genuinely glad to be there to make our stay pleasurable. Fernanda does everything possible to ensure our stay is absolutely perfect. Our favorite this time was Italian and this was all due to JAIME! He did not forget a single detail - cheese in our balsamic and oil, chilled Jon Julio shots to finish off dinner. He is our favorite dinner server. Felix behind the bar, Carlos behind the Cevicheria, everyone is there with a positive attitude and a smile. The activity team is the best (Gabby, Uri, Adrian) and we were pumping with water aerobics, zumba, and dance lessons every day. Thank you everyone and SEE YOU SOON!
"Lovely and memorable stay"
From the time we got there, everyone was very friendly. We felt very welcomed and felt like they already knew us. The grounds were well kept, the food was delicious, specially el Mexicano restaurant. The buffet was delicious every time for either breakfast, lunch or dinner. The rooms were very clean and beautiful. It felt very comfortable and cool. We would like to personally thank Jack and Freddy, the entertainers, they were very friendly and very joyful. They knew our name since day 1. Also, I would like to thank Andy for making my morning coffee and frappes. Also Juan Jose, for his cool tricks! Overall we were very pleased and satisfied during our stay. We will definetly come back!
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.