This is one of the older hotels in the zona hotelera but it's very well taken care of and seems constantly renovated. It has so much character, built more in mexican style, it's not just a cold building. The staff was at all times very attentive, always making sure everyone is happy, always making rounds at the beach to offer more drinks. The food was just amazing. My favourite was the tacoteria at the pool/beach offering different fish tacos and different fish cevices. Fabulous food and fantastic staff. I hope I can go there again next year.
"Good hotel, Great Food and Drinks!"
Went with very low expectations as I read the reviews from others users. The hotel was in construction,remodeling two buildings and only one was available. Very few people were there which made the service outstanding. The food was very good with great variety and the drinks were spectacular as it was open bar and they had good spirits.
3 people that made our live enjoyable: Fernanda, customer relations she is the BEST and made us happy. Raul, great service and Lucero was very friendly and helpful.
In my opinion this is a mid-range value hotel that you will get the best for your money. The only complaint I had is that the AC in my room was turned off around 4am and does not go below 22 or 71. It happened the same on my friends room, so it seems something they do to save money.
We stayed for three nights and for the price we thought it was good value for money. Gaby on the entertainment team was excellent and gave us Spanish lessons each morning which were a cut above what you would expect in a resort. The food was also excellent especially in the steakhouse. They were a few grumpy and unhelpful staff around but you generally didn't have to look far to find someone who was willing to be helpful. I would not have payed full price with the renovations going on but with the discount available during the refurb its acceptable and we had a lovely and relaxing time.
"Paradise Found-look no further!"
As you read this, please know that we have traveled extensively and to different countries. This is simply our favorite! With the Caribbean Sea waves to swim in, large comfortable rooms, excellent service, gourmet food, and a terrific staff, we have never been happier with a resort. We would like to thank the Manager Fabrizio Montemurro for communicating with us and being a wonderful host. Thank you VERY MUCH to Consuelo Martinez, Cesar Luna, and Pilar Ramos. Also Carlos in Kambu Restaurant. These management personnel were extremely dedicated in giving us many extra detailed experiences that we TRULY APPRECIATED ! The chefs were wonderful....Jesus in El Mexicano and Arcinde-Sous Chef, made special dietary-requested foods and desserts for my wife. In the lobby, the Sushi Bar was an excellent touch! Also in the lobby bar we were very happy with Efrain, Jose Cruz, Neiser, and especially Jasmine. In Kambu, the young waiter Leonardo gave us wonderful service and was a pleasure to talk with. For the Vacation Club, Otinel was helpful. In La Cevicheria we had fun with Oscar and Adrian. Henry gave us exceptional service in El Mexicano Retaurant. But there was one person who really stood out...you would not believe it; but it was Julietta--the beautiful woman who made our omlettes each morning at the Kalmia Buffet. She exudes warmth and hospitality and always with a smile! We really, truly cannot wait to go back to our Mexican family. Daniel & Penny
"Brilliant experience "
We had a fantastic time at the F.A.C. Amazing service from all staff particularly Claudio at the pool. Always attentive and friendly. Able in Rosato restaurant was also a super waiter. We did a sushi lesson with gaby, devaky and chef Mario. Really fun and the staff were so so nice. We didn't get harassed by the time share folks at all during our stay. There are renovations happening for sure but we didn't find them overly obtrusive. Overall the food and drinks were really good but I would put the trattoria and Kambu (lunch only) at the bottom of your list. Highly recommend this hotel.
Enjoy a family style vacation experience with complete vacation amenities when you stay at the Fiesta Americana Condesa Cancún All-Inclusive resort. Our Cancún destination property offers an unforgettable vacation in an elegant and traditional Mexican architectural setting with services and facilities. Treasured memories begin at the Fiesta Americana Condesa Cancún, where our guests enjoy an all-inclusive, family-friendly atmosphere featuring complete accommodations, dining, drinks, entertainment, and a range of cultural, recreational and sporting activities, all included at an affordable fixed price.
Our new restaurants offer Mexican and International cuisine 24 hours a day, making it the only hotel in Cancún to take you on a culinary journey through all the regions of Mexico. It's also the only All Inclusive hotel in Cancun and all of Mexico that truly celebrates the traditional culture of Mexico.
The All Inclusive vacation concept provides new things to discover and do, new sensations to feel and the modern amenities to make sure you are always comfortable. The memories of the flavors, aromas, details, surprises, traditions, experiences and rich culture of Mexico will stay with you long after you go back home. At the Fiesta Americana, everything has been created just for you - and everything is included. All you have to do is be yourself, share the good times with your family, have fun with your friends, and do as much or as little as you care to do.
The opportunities are endless, with fun and convenient activities for every member of your family. Nothing is more important than doing what you want and enjoying yourself, without worrying about anything, since everything is included in the upfront price - the room, food, drinks, arts and crafts and a wide range of activities at the hotel. And of course, you can always select additional activities and amenities to make your visit even more exclusive. The elegant hotel features contemporary Mexican architecture, including one of the largest and most impressive thatched-roof ''palapas'' in the entire country. There are cultural activities, arts and crafts and sports programs to keep you constantly entertained, plus time to relax and soak up the Mayan culture, enjoy the Caribbean sunshine and groove to the international ambiance that settles in after the sun goes down.
Hotel's rooms are 100% smoke free.
We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.