"Very nice front desk staff, food poisoning from their restaurant"
We recently stayed here, 6 people, 3 rooms. Upon arrival the front desk gal was extremely nice. She offered us an upgrade, mentioning more amenities, a bigger room, an executive floor. We took it. We never got the mentioned amenities, the floor is no different than the others, but for a bowl of apples in the hallway. Our room was facing a side street and at the night the bar noise was unbearable. The next morning we asked to be moved away from the street and to a "normal" room, no upgrade. Well what do you know it was the same exact room, minus the cheap toothbrush and 2 oz. toothpaste. A subtle confirmation to me that often these upsells are complete bogus and just a way to get an extra $12 per night from us.
And then we ate at their buffet the next morning. 5 of us had the buffet, 1 lucky one had a bowl of oatmeal. She did not get sick. The others, wow. We all had diarrhea, chills, fevers and 2 were incredibly ill for the next 36 hours. 1 ended up in the hospital, another calling the pharmacy for some medication. We informed the front desk upon check out and while they apologized, they did not take responsibility. The squeakiest wheel of the group got the buffet charges for 2 removed, but the hotel did not offer to do the same for the others. In my opinion that was completely unacceptable, especially since the others were the party that had one person in the hospital and they got stuck not only with the inconvenience, but with all the medical bills.
In all fairness the hotel is nice. Make sure to ask for a room that does not face the bars, and stay clear of the buffet.
1.After I stay a few days , all the environment in the hotel is very good and good peoples. 2. Food is Good 3.Friendly 4.There like family 5.service is good 6.Clean and safety 7.Good Taxi service 8.Good place to stay 9.Good location to visit around the place.
"Great Location & Place"
What I most loved was the location, so close to the downtown and rigth in front of a street with a lot of pubs, restaurants and food vendors. The rooms are really good and the staff is very nice. It's not the cheapest, but with a good price and you receive an excellent service.
"Intl Corop Consultant"
Great hotel , as fine as any other five star In Mexico and the US. The staff is amazing and attentive - The rooms are emasculate the bedding is superb. The in house restraint is fantastic- the Location is the best in the City. Safe and walking distance to all major points in the city.
"Great Service/Great Location"
This hotel has very good service and I feel like I am at home when I stay there. The food quality in the restaurant is very good. The location of the hotel is very relaxed and you can enjoy the culture of Mexico all around the area.
Top-rated Attractions Nearby
Jardin de San Marcos
Templo de San Antonio
Parque Tres Centurias
Plaza Patria y Exedra
Catedral Basilica de Nuestra Senora de la Asuncion
Your moments of rest become a unique experience in a pleasant and comfortable environment. A King Size bed, air conditioning, cable TV, mini bar, bathtub, coffee maker and safety deposit box.
Rest yourself, feel at home and let yourself be pampered by the spacious rooms, with executive services aimed at those on business travels, whether alone or in a group. We offer two double beds, air conditioning, cable TV, mini bar, bathtub, coffee maker and safety deposit box.
Feel comfort in the spaciousness of our rooms, with a King Size bed, two full bathrooms, air conditioning, Sky TV, bathtub, coffee maker and safety deposit box.
The luxury is evident, promising you a memorable stay, exclusively for guests who appreciate privacy, luxury and quality attention. The spaces are appointed with a subtle elegance: they have a king size bed, dining room, sitting room, studio, independent kitchen, two full bathrooms, air conditioning, Sky TV, mini-bar, bathtub, coffee maker and safety deposit box.