Remember that you must send your claim within 24 hours after making and confirming a reservation on our Grupo Posadas Website, as long as this is 48 hours before the scheduled arrival. Reservations that have been subject to changes or cancellations are not included.
This guarantee does not apply to "opaque" websites (sites that don't show the hotel name until after confirmation or payment) such as hotwire.com, priceline.com, etc.
Shows its commitment to you by offering the best rates in the market. We guarantee that if you find a lower rate for our hotels than that published on our website, we will give you a 25% discount on the published price. If you find a lower rate and want to validate this guarantee, follow these steps:
Check to be sure that the rates you are comparing are for the same room, hotel, dates, number of guests, currency and that they have the same reservation, modification and cancellation policies. The guarantee does not apply when the room rate is part of a special promotion or vacation package. Rates must be public rates and for hotel accommodations only.
In order for the guarantee to be applied, you must have previously made a reservation on the Posadas website in order to prove and compare the lower rate found from another outlet. You must copy the images where the lower rate was found if it was seen on another website. Grupo Posadas is not responsible for the cancellation or modification policies of other sites. If you make a reservation on another site and your guarantee is not approved, Posadas is not responsible for any cancellation charges or reimbursements that may be due from the other site.
Once the steps before are completed please send an email to email@example.com, and in 24 hours one of our agents will contact you to track your case.