- Make your reservations through a fast and easy-to-navigate site.
- Browse through destination information, including hotel location, local weather and recreational activities.
- In just 4 easy steps, you can make your reservation at your hotel of choice.
- You'll have the option to wait and pay upon arrival with the payment method of your choice, or to pay in advance or make deferred payments, taking advantage of some of our special promotions when you use these methods.
- You'll receive your confirmation and reservation number immediately by e-mail.
Clear, safe processes
. We protect your credit card and personal information.
. Contact an Online Assistance Agent to resolve any questions or issues you have with the reservation process.
Reservation cancellations and/or changes
. If you make your reservation on our website, you can change the dates of your trip, your room and/or the number of guests online.
. You can also cancel your reservation directly on our website without any penalty charge, as long as the change and cancellation policies are respected.
Better rates, more fun
. Our rates are the lowest available in the market. At each of our hotels, you'll enjoy maximum comfort at the best prices.
. We have a Best Rate Guaranteed policy. If you find a lower rate for one of our hotels somewhere else, we'll honor it and give you 25% off the published price. The rules of this policy are described.
Shows its commitment to you by offering the best rates in the market. We guarantee that if you find a lower rate for our hotels than that published on our website, we will give you a 25% discount on the published price. If you find a lower rate and want to validate this guarantee, follow these steps:
Check to be sure that the rates you are comparing are for the same room, hotel, dates, number of guests, currency and that they have the same reservation, modification and cancellation policies. The guarantee does not apply when the room rate is part of a special promotion or vacation package. Rates must be public rates and for hotel accommodations only.
In order for the guarantee to be applied, you must have previously made a reservation on the Posadas website in order to prove and compare the lower rate found from another outlet. You must copy the images where the lower rate was found if it was seen on another website. Grupo Posadas is not responsible for the cancellation or modification policies of other sites. If you make a reservation on another site and your guarantee is not approved, Posadas is not responsible for any cancellation charges or reimbursements that may be due from the other site.
Once the steps before are completed please send an email to email@example.com, and in 24 hours one of our agents will contact you to track your case. Grupo Posadas", S.A. de C.V. (Posadas) guarantees that the sites it has on the international data network known as internet ("Internet"), particularly the ones it has on the World Wide Web ("web"), at which reservations may be made or booked for any of the hotels of Grupo Posadas, shall have or offer the best room rates. This guarantee applies to room reservations made at any of the Grupo Posadas hotels, which include: Fiesta Americana®, Fiesta Inn®, The Explorean®, Fiesta Americana Grand®, and Aqua® and One® Hotels. The Posadas World Wide Web sites include: posadas.com, fiestamericana.com, fiestainn.com, theexplorean.com. onehotels.com and those that have the following extensions: .com.mx, .com.br, .com.ar ("the Posadas websites"). In order for a claim to be valid under this guarantee, it must comply with all the Terms & Conditions referred to in this paragraph and be submitted in accordance with the Claim Processing procedures specified below. The Lowest Rate Guarantee means that Posadas shall guarantee that the rate offered on the Posadas websites ("the Posadas Rate") is the same or lower than any other means of making reservations at Grupo Posadas hotels, including the Call Center and/or agencies that have agreements allowing them to make reservations at Grupo Posadas hotels. Posadas will grant a bonus ("Lowest Rate Guarantee Bonus") on the found rate ("Competing Rate") equal to a discount of at least 25%, based on the Terms & Conditions.
How to apply the guarantee
The Lowest Rate Guarantee applies but is not limited to the published rate for an available room, that is: the same type of room (bed, view, amenities); at the same hotel; same lodging dates; same number of guests; same currency; and same reservation policies (payment, cancellation or modification terms). It also applies to rates found through any other means besides the Posadas websites, such as the Call Center and/or companies that have agreements that allow them to make reservations at Grupo Posadas hotels. The guarantee only applies to those reservations made through the Posadas websites. All Terms and Conditions set forth herein must be met.
Additional Charges to the Accommodation Rate
The Lowest Rate Guarantee does not apply to taxes, tips, supplements or any other Hotel or extra guest charge, nor to charges in addition to the room rate which may be applied at the Hotels of Grupo Posadas.
Multiple Night Accommodations
For multiple claims related to lodging consisting of two or more consecutive nights at the same hotel, each night shall be evaluated independently, and the Lowest Rate Guarantee shall be applied to the specific night(s) that meet(s) the conditions of these Terms & Conditions.
The Lowest Rate Guarantee does not apply to the rate offered by any service suppliers known as "opaque suppliers", including but not limited to: priceline.com, hotwire.com, hoteles.com, hospedarse.com, despegar.com and preciobase.com. For purposes of this section, an opaque supplier is defined as any provider or supplier of hotel services, an entity or service that keeps the buyer or user of its services from obtaining information related to the available rooms at a hotel until said buyer or user has guaranteed payment ("Opaque Supplier"). A World Wide Web site is considered to be opaque if it fails to disclose any of the following:
1. The name of the hotel or hotel chain in which the room offered as available is located;
2. The exact location of the hotel where the room is available or the category to which the room belongs;
3. The identity, brand or other specific identification of hotel affiliation or hotel chain that will allegedly furnish said available room; and
4. Any other type of specific information that may disclose the identity of the hotel or hotel chain (for example, the exact name of the hotel restaurant, its commercial or geographical identification, etc.)
The Lowest Rate Guarantee does not apply to package rates. Package rates include but are not limited to:
1. Hotel accommodations sold as part of a travel package and in which the hotel does not provide additional services including, but not limited to: airfare and/or car rental and/or cruises (all-inclusive travel packages and the like).
2. Hotel accommodations sold with value added amenities including complimentary breakfast and/or lunch and/or dinner, and/or hotel parking.
Rates that are not published or promoted to the general public
The Lowest Rate Guarantee does not apply to rates that are not available for or offered to the general public. Rates that are not available for the general public include but are not limited to the following:
- Any rate requiring membership of a club, affinity program or any other organization whose objective is to obtain certain rates for a specific group of people.
- Deals offered specifically through printed or electronic means such as e-mails or newsletters.
- Group, event or convention rates.
The staff of Posadas' Customer Service Department has the exclusive right and discretionary authority to determine the validity of any claim. Therefore, they may check the claims to see whether or not they are for the same hotel type and quality, room type and dates, and may also make sure that the claims comply with all the Terms and Conditions specified herein, as well as with the Claim Processing requirements described below.
Processing of claims
To make more efficient our response we ask to complete your request through our form "Best Rate Claim". You must complete and submit the required data, once the application is completed you will receive an email.
After validating a claim, a Customer Service employee will contact the client by e-mail or other means, providing a reservation confirmation number and the new rate charged. If the client does not receive a confirmation from the Customer Service Department within 24 (twenty-four) hours after sending a claim, he/she may e-mail firstname.lastname@example.org to check the status of the claim.
Possible scenarios in which the Lowest Rate Guarantee is applied
If the client has already received confirmation of the Lowest Rate Guarantee, he/she must present it upon arrival and the hotel must charge the rate specified in the reservation (Discounted Rate), thereby immediately applying the guarantee.
Should the customer arrive at the hotel without having received a reply about the guarantee from the Customer Service Department:
- The receptionist will verify the status of the claim during Customer Service office hours, Monday through Friday, 8 am to 8 pm, and Saturday, 9 am to 2 pm, Mexico City time.
- Should the Customer Service Department report that the claim was not valid, the receptionist shall charge the rate confirmed in the customer's original reservation.
- If Customer Service is closed when the client registers, the receptionist will check the claim on the next business day and, if the claim is valid, the necessary adjustments will be made.
- If the client's visit does not coincide at all with the Customer Service Department's working hours, the hotel will charge the rate confirmed in the client's original reservation. The client must verify the status of their claim directly with Customer Service by sending an e-mail to: email@example.com, within 10 calendar days. In the event that the claim is valid, Customer Service will issue a refund for the difference.
In the event of a fully prepaid rate reserved through a Grupo Posadas website, the Customer Service Department shall reimburse or apply the difference to the credit card with which the customer made the payment if possible, within a period of 30 calendar days after the claim was presented. If a prepaid reservation is made through a room supplier of the competition or of anyone other than Posadas, then Posadas shall not be responsible for any charges related to the cancellation of said reservation.
All brands owned or licensed by Posadas and that appear on the Posadas websites, are protected by law and by the corresponding copyright, in accordance with the guidelines set forth in the Terms & Conditions section of each Posadas website ("Terminos y Condiciones" in Spanish; "Termos e Condições", in Portuguese; or in the section containing these provisions in any other language).
Relationship with the General Terms and Conditions
Concerning the content of these Terms and Conditions as they apply to the Guaranteed Lowest Rate Guarantee, in general, they shall apply to all the related and applicable provisions contained in the section of Terms & Conditions ("Términos y Condiciones" in Spanish; "Termos e Condições" in Portuguese; or under the section containing these provisions in any other language) and Policies for Use ("Políticas de Uso" in Spanish; "Políticas" in Portuguese; or under the section containing these provisions in any other language) of each Posadas website.